Excellent location but no view
Posted Jul 28, 2016
This little apartment is affiliated with the aurora hotel but when you actually need to have any sort of service from staff, they are no where to be found.!hey will say it's very busy at the hotel today. So basically if you need clean towels to shower you will have to wait 48 hours or get 2 washed at a time in the smallest washing machine ever, then wait 9 hours for them to dry in an ancient drier! If you want your apartment cleaned, she comes at night when you actually want privacy. So 9 days and no cleaning! Ever! And the best is, 10 days after we return home, an email claiming the cleaning lady found dirty dishes in the sink... A 50 euro charge! And another false claim that the cleaning lady said we damaged the shower head, a 40 euro charge! 10 days after we checked out they send us this false money grab email! Don't book the Autora! Service is poor and they are dishonest!
Comment from Hotel Management
Sep 3, 2016 by daniela, Hotel Management
You book an apartment in self catering in our annext located 600 metres from the main building. Air conditioning, the use of laundry and tumble drier, welcome pack, bath clothes changed in the middle week are including in the rate. Of course if clients leave a mess in the sink they will pay an extra cleaning.Lukily that happens rarely.