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Reviews of Hotel Villa Franca

5 out of 5
Hotel Villa Franca
Viale Pasitea, 318, Positano, SA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 378 out of 556 reviews" "
Rating 8 - Good. 127 out of 556 reviews" "
Rating 6 - Okay. 26 out of 556 reviews" "
Rating 4 - Poor. 15 out of 556 reviews" "
Rating 2 - Terrible. 10 out of 556 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anahit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and a real 5 star hotel. We had amazing experience.
Stayed 4 nights in Oct 2023

6/10 Okay

Daniel

Liked: Staff & service
Way too expensive for what they have to offer! Rooms are very small and the service is very expensive

10/10 Excellent

FELICIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not a bad view from this hotel- we had an absolute amazing time: superior service, incredible views, amazing food... this will definitely be a vacation we will never forget and the biggest reason is because we chose to stay at the Hotel Villa Franca. It was expensive but worth every penny and we would stay again in a heart beat. This was not expected but breakfast, mini bar and shuttle via golf cart around was included.
Stayed 3 nights in Oct 2023

10/10 Excellent

Joanne Bernadette, Orangeburg

Traveled with group
Liked: Cleanliness, staff & service
Excellent service & beautiful hotel!
Stayed 4 nights in Sep 2023

10/10 Excellent

Danielle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Fabulous staff!
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Stacey Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks to be the most upscale. Roof top makes it all the way worth it!
Stayed 2 nights in Sep 2023

10/10 Excellent

supaporn

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay everything is just perfect. The staff is super friendly and the view is spectacular.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ashley, Plymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a stunning, perfect property overlooking the entirety of Positano. There is nothing not to love! The amenities of the rooftop pool, numerous restaurants, floor-to-ceiling windows in the common areas - the friendliness and professionalism of the staff - it was an 11/10. The secret yet not so secret best part? The golf cart brings you down to the town's main center, saving hours, sweat, and exhaustion. That was a game changer, none of our friends' hotels had that option, and it was our favorite part! The rooms were pristine, the views breathtaking, and the bonus of nightly turn-down service was perfect. The breakfast was enough and kept you full for many hours while exploring. The only negative I found was that the bathroom was dimly lit, making it very difficult to do your makeup. They need to add a makeup mirror and then it'll be the full package! But if that's my only complaint...its nothing.
Stayed 3 nights in Sep 2023

10/10 Excellent

Iliana, palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom to small. Columns inside the rooms dangerous when you walk abou in the dark or too tall. Driver of the shuttle was very helpful above and beyond
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Jacques

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
really beautiful hotel but it's at the top of the cliff and not very easy to move around Positano. For the cost of this hotel...the staff could have been more customer oriented.
Stayed 3 nights in Aug 2023
Response from Hotel Villa Franca on Aug 24, 2023
Thank you for staying with us and for sharing your experience. Our facility is in a unique position, on the top of the hill. Our guests can take advantage of a free shuttle service at fixed times to reach the city centre. Our team does everything possible to make your stay unforgettable. We hope to be able to welcome you again.

10/10 Excellent

Teni

Stayed 4 nights in Aug 2023

10/10 Excellent

anthony

Stayed 6 nights in Jul 2023

2/10 Terrible

Poonam

Stayed 3 nights in Jul 2023

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Peyvand

Liked: Cleanliness, staff & service, property conditions & facilities
The views from the room and rooftop were amazing. The staff was very helpful for anything we needed to make our trip memorable. Having private transportation to and from the beach area saved us a lot of walking up and down the steep hills.
Stayed 3 nights in Jun 2023
Response from HVF Ambassador on Aug 24, 2023
Dear M/M Peyvand,we really appreciate your feedback.Thank you very much and we hope to host you again in the future.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed in many hotels around the world, this has to be one of the nicest in terms of people, location and sheer attention to detail. HVF appears proudly on everything around the hotel and we can see why. Definitely a recommendation from us!
Stayed 3 nights in Jul 2023

10/10 Excellent

Lilly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Lovely
Villa Franca is absolutely lovely. The staff went above and beyond at every turn.
Stayed 2 nights in Jun 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern hotel with professional & friendly staff.
Stayed 5 nights in Jun 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 3 night stay at HVF. Amazing service and staff , lovely pool
Stayed 3 nights in Jun 2023

10/10 Excellent

H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had an incredible experience staying at Hotel Villa Franca. We visited/ate lunch at both Hotel Poseidon and Le Sirenuse while in Positano and were so happy we stayed at Hotel Villa Franca instead. The hotel feels recently renovated and the hotel staff is top notch. Our favorite parts of the hotel and why I would select it over other hotels are 1) the rooftop pool/restaurant and 2) breakfast. The hotel is located towards the top of the city so the views from the pool deck/rooftop bar are incredible. We enjoyed swimming or grabbing a drink while taking in the views from the rooftop after a long day of walking all the steps/alleys in Positano. This is one of the few Positano hotels where the pool is on the rooftop so you get a full 360 view of the city. Also, the breakfast was a great experience to start each day and we did not have huge expectations when we booked. The breakfast tables are along a balcony overlooking the city and beach. As soon as you sit down, a few servers place like 7 small plates of food on your table without requesting. They bring out a meat & cheese plate, a slice of quiche, a bowl of fresh fruit, a plate with several fresh croissants/danishes and even a small chocolate cake. This is even before you get to select other foods from the breakfast menu that also are free of charge. The hotel has an on site chef so everything is cooked fresh and it feels like they try to come up with unique recipes.
Stayed 3 nights in May 2023

8/10 Good

Cliff

Stayed 3 nights in May 2023

10/10 Excellent

GEORGE, SYDNEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with outstanding views and excellent service throughout our stay. Beautiful art decor hotel with state of the art interiors. The staff were attentive at all times and willing to assist you and every stage of your stay. The breakfast offered was fit for a king. We walked into a lovely bottle of chilled Prosecco and a lovely cake for our wedding anniversary stay! Just BEAUTIFUL!!
Stayed 2 nights in May 2023

2/10 Terrible

Daniel

Stayed 1 night in Apr 2023

10/10 Excellent

Johniya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! Really enjoyed this hotel. The view was breathtaking, pool was relaxing, staff were accommodating, the room was comfortable and modern. Loved it, would definitely stay again
Stayed 2 nights in Apr 2023

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Loved it
Stayed 4 nights in Oct 2022

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and everything about it. I would have to say one of the best hotels I have stayed at and the experience is something I will never forget. The staff is very professional, kind, and helpful. We arrived at the hotel at 10 am and check in was not until 4 pm. They saw how tired we were from a long flight and gave us a bigger room that was available so we would go to sleep. I thank them for this because not many hotels would do that. The vibe of the hotel is also very nice, fresh, and contemporary. Nothing like anything else in Positano.
Stayed 4 nights in Oct 2022

8/10 Good

beatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and professional. The place has more of a Hollywood vibe than authentic Italy. The informs that the staff has to wear is ridiculous. It is ultra modern which doesn’t go with the atmosphere of the town.
Stayed 2 nights in Oct 2022

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience all around. Incredible staff, restaurants, view, rooms. Absolutely recommend.
Stayed 7 nights in Sep 2022

6/10 Okay

Elise

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Hotel is beautiful but the service was not good. Disappointing for a 5 star hotel. Personally, I would rather have good service rather than a “hipster “ vibe!
Stayed 5 nights in Oct 2022

10/10 Excellent

Baron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond!!!
Hotel was fantastic. The concierge service was above and beyond. Rooms were very clean, well maintained. The shuttle service made every part of our stay easy.
Stayed 1 night in Oct 2022

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here and we love it.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, ocean views, Michelin dining.
Stayed 4 nights in Aug 2022

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel Villa Franca is a jewel. Located at a higher elevation away from the more crowded beach and shopping district gives the benefit of both a breathtaking view and a quieter experience. Ever luxury detail, including free shuttle service has been takin into account. Food was excellent, pool delightful and the staff was wonderful.
Stayed 4 nights in Aug 2022

4/10 Poor

Armen

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2022

8/10 Good

Candice

Stayed 4 nights in Jul 2022

10/10 Excellent

Siva, Princeton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at HVF was outstanding. Please don’t forget to check out the terrace lounge and restaurant. Max the Manager is a star. The entire hotel staff are just plain amazing. We will be back soon!
Stayed 2 nights in Jun 2022

4/10 Poor

Maxwell, Washington

Traveled with group, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Villa Franca is perfectly positioned at the top of Positano and has an incredible 360 view of the town. The pool area is nice and makes for a very relaxing day looking at the mountain. We also appreciated the free shuttle down the hill, so we didn't have to walk hundreds of stairs. Other than the pool and shuttle, we were disappointed in the service and our overall experience. There were ants outside of our room, making it impossible to sit outside on our patio without them crawling on our table/chairs, the service at breakfast was really hit or miss (e.g. we didn't get water every day, even though we asked for it multiple times), shower also didn't have a door, which resulted in our whole bathroom floor being flooded with water making it unsafe to walk around and we felt like ONE linen sheet was too hard/uncomfortable. Providing an option for softer sheets would have been nice. When our taxi came to pick us up, the front desk didn't call to tell us that he was here and we really felt like the hotel didn't care about providing a high-level of service. They were more concerned about us committing to have the tasting menu (and paying $220 Euros per person) for that dinner, versus getting the basics right like fixing the spotty internet and bringing us our breakfast quickly (we waited 40 minutes for yogurt). Since the views are nice, I'd recommend going here for a nice lunch, but spend your money on another hotel that is hospitable and has more consistent service.
Stayed 3 nights in Jul 2022

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing. Naybe the best in Positan especially from the roof rop pool.
Stayed 4 nights in Jun 2022
Response from Max on Jul 11, 2022
Dear Tim, thank you so much for your kind review. We are glad to know that you spent quality time with us up on our roof top pool. Hoping to have you back soon we send you our warmest regards,

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Overpriced, poor service, not true to Positano
After being woken up by some sort of
Stayed 1 night in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

hong phuong

Stayed 1 night in Sep 2021

10/10 Excellent

Sherese Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel in Positano!! 10/10 . Rooftop had the best view of Positano . I recommend the in room dining for breakfast & Lunch it’s so good
Stayed 1 night in Oct 2021
Response from Laurent Servetti on Oct 19, 2021
Dear Janet Sherese, First and foremost, we would like to thank you for taking the time to share your experience with the users of Expedia. Guest feedbacks such as yours represent for us an incredible tool to monitor and improve our services. We are glad to read that you thoroughly enjoyed your stay with us and recommend our outlets for breakfast and lunch. Let us take this opportunity to thank you again for your custom and wish you a pleasant evening. We remain at your disposal and look forward to welcoming you back to Villa Franca in the future, may your travels bring you back to the Amalfi Coast. Best regards. Laurent Servetti Hotel Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* service in a beautiful setting
The hotel was beautiful as was the town. the team at the hotel really looked after us. Many thanks to all!
Stayed 3 nights in Sep 2021
Response from Laurent Servetti on Oct 14, 2021
Dear Mr. Matthew, We would like to thank you for your time and trouble sharing your experience at Villa Franca Positano with the users of Expedia. Feedback such as yours represents for us an important tool to monitor and improve our services. Your comments have been shared with the management team and the staff. Let us take this opportunity to thank you again for your custom and wish you a pleasant day. We remain at your disposal if need be and look forward to welcoming you back to Villa Franca in the future. Yours sincerely. Laurent Servetti Hotel Manager

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, upon my arrival I was upgraded to a suite and received a welcome drink as well as tour of the premises then my luggage was brought to my suite. Customer service was excellent and they even knew me by name.
Stayed 4 nights in Sep 2021
Response from Laurent Servetti on Oct 14, 2021
Dear Barb, We would like to thank you for your time to share your experience at Villa Franca Positano with the users of Expedia. Feedback such as yours represents for us an important tool to monitor and improve our services. Your comments have been shared with the management team and the staff. Let us take this opportunity to thank you again for your custom and wish you a pleasant day. We remain at your disposal if need be and look forward to welcoming you back to Villa Franca in the future. Yours sincerely. Laurent Servetti Hotel Manager

10/10 Excellent

Maria, Boca Raton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel excellent dining and wonderful staff at Sky gold terrace . The room very very small and the bathroom sink clogged at all time very very disappointed.I didn’t receive any special treatment for my birthday and anniversary. Never offered room upgrade.
Stayed 2 nights in Sep 2021
Response from Laurent Servetti on Sep 22, 2021
Dear Mrs. Maria, First and foremost, we would like to thank you for your custom and for sharing your experience with Expedia users. Feedbacks such as yours represent a great tool for us to monitor and improve our services. Unfortunately, we were unable to provide a complimentary upgrade on that occasion. Keep in mind that it is solely based on availability and surely can not be guaranteed at any time. Regarding the amenities received on arrival, our records indicate that the birthday was a few days before your arrival. Therefore, it was not acknowledged. As far as your anniversary celebration, a bottle of sparkling wine and a cake were placed in your room. We read that you overall enjoyed your stay. Let us take this opportunity to thank you again for your custom. we look forward to welcoming you back and serving your better in the future, may your travels bring you back to the Amalfi Coast and Positano. Yours sincerely. Laurent Servetti Hotel Manager