Horrible service, bad food, great room
Posted Aug 12, 2016
The room here was outstanding. Lovely balcony with comfortable lounge chairs and a breathtaking view. That's the only positive. We started with dinner outside when we arrived. Main course was over cooked and mediocre. Starters unremarkable and the desserts were sent back. A lavender pudding and tiramisu that was truly tasteless. We eat out a lot and like excellent food. This failed. Waiter was rude and unhelpful which is the general attitude of the staff. On the first morning, we went to the buffet breakfast. Nothing hot. Small selection of meats and cheese. A large number of selections in packages! Mozzarella for example mimicked the dinner: tasteless and old. Coffee had way too much milk. Next morning we called down and asked to have breakfast up on our fabulous balcony. Lady was rude. Said that the selection was too large and that we should just come down and get it. She said they had no menu like other places and didn't know what to bring. We have stayed all over Europe and on the same request, we were just brought up a selection of the house. This was the most expensive hotel at which we stayed. The next day in Sorrento, the breakfast buffet had salmon, omelettes, fabulous pastries, meats, cheeses, bacon, fruits etc. A true selection. On check out, when we noted our issues, the woman dismissed our complaints and personal preference. Honestly, this place wasn't worth it. Stay away.