Blood on toilet seat
Posted Dec 22, 2016
We booked a queen two room suite through expedia. There was blood (menstrual)? on the underside of the toilet seat, covering an area of about three inches. Previously to my husband discovering this, my toddler used this toilet. I am very upset and disgusted about this biohazard. There was also hair in the bathtub. After calling the front desk twice and letting it ring with no answer, I went down to the front desk. The woman was alone and frazzled, and informed me there were no other rooms and that she would try to come clean it but it would be awhile, but no one ever came to clean the bathroom. While I understand the front desk worker was alone and stressed, I was irritated that my complaint was not treated more seriously. I was barely apologized to; she acted a little indignant and defensive about the situation. The rest of our evening was spent tense and suspicious of the cleanliness of our surroundings, rather than relaxing after a long drive. There was another bathroom in our suite, thankfully, and it looked ok. My toddler spent the rest of the evening/morning parroting that "this potty doesn't have blood on it"!
I did tell the lady at the front desk the next morning and felt she was more appropriately apologetic and insisted that that wasn't representative of the Baymont. She said she would speak to the manager and housekeeping. I informed her that this was our first stay, and we would not return.
Comment from Hotel Management
Jan 9, 2017 by Kara A , Hotel Management
We want to sincerely apologize for all your inconveniences that occurred during your stay with us. This is not how we conduct business and we thank you for your feedback to make corrections.I did speak to out team leaders about this situation. We are very sorry and would like an opportunity to exceed your previous stay if you ever travel this area again.