Ratings based on 969 Verified Reviews

3.7 out of 5
73% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from San Jose, CA

Posted May 25, 2017
Bed very hard, needs soft topper at least. No blanket provided.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent

Posted May 16, 2017
Decent hotel staff was very friendly room was ok but need to work on the air conditioner as it didn't very cold
Comment from Hotel Management
May 19, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. We apologize for all the inconveniences that you experienced during your stay. We will be looking into making sure all AC are working to full capacity.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

3411 I-40 W

Posted May 15, 2017
Pros: The staff courtesy, the cleanliness, the food, and the location.
Cons: I don't know. Thank you. Everything was great.
Location: 3411 I-40 W. There were a lot of great foods and variety near by including those that deliver.
Staff was friendly, professional, courteous, very helpful, and sincere with customers. Thank You.
Comment from Hotel Management
May 21, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. We are delighted that your stay was a good and you were comfy. Thank you Kara
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted May 12, 2017
Not a bad place, just an older building with a lot of wear and tear. Room could have been cleaner and staff could have been nicer. Otherwise not a bad stay.
Comment from Hotel Management
May 19, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. We apologize for all the inconveniences that you experienced during your stay. We will be looking into this situation and make corrections.
4 out of 5
Recommended
for Everyone
by A verified traveler

vlean room

Posted May 10, 2017
Nice room. Inexpensive. Staff was very friendly. Stopped over on our way to our daughters graduation.
Comment from Hotel Management
May 10, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. We are pleased that you enjoyed your stay. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Good breakfast, clean room, staff friendly. That's about everything that needs to be said.
Comment from Hotel Management
May 10, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. We are pleased that you enjoyed your stay. Thank you
3 out of 5
by A verified traveler from michigan

Poorly managed

Posted May 5, 2017
Pros: Bed was comfy
Cons: Everything, with someone overseeing all the jobs this could be a nice hotel
Location: Poor to fair location
From walking in desk clerk was very rude, room poorly cleaned, dirt in corners, toilet seat loose, no elevators so you have to drag bags upstairs, something was going on in next room, they had machines running all night with cords in hall. Breakfast was a joke had biscuits but no gravy, toaster only toasted one side, ask worker and she said I am trying. This place needs a new manager that cares
Comment from Hotel Management
May 10, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. We apologize for all the inconveniences you had while staying here. We do have a new manager that is currently working on making changes. We would love it for you to stay again with us so we may exceed your last stay. Thank you
2 out of 5
by A verified traveler from Washington

Poor management.

Posted May 1, 2017
Cons: Management
Three days in a row they had to reprogram our room keys. Someone walked into our room at night they booked them into our already occupied room. Poor housekeeping they forgot to clean our room one day, just not happy with whole experience.
Comment from Hotel Management
May 10, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. I apologize about the situation with your key cards. It may have been a system error and I will be looking into it. Thank you for bring this to our attention. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Price was determining factor for this location.

Posted May 1, 2017
Pros: The bed was very comfortable and the breakfast was great!
Cons: Over all cleanliness is vital to the over night stay.
Location: NA
I am a frequent traveling business professional and don't typically stay at this brand. I found myself unexpectedly in need of a place to stay at 11:00 p.m. The staff and over all experience was very pleasant. Thank You!
Comment from Hotel Management
May 10, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. We are pleased that you enjoyed your stay and your breakfast. If you are traveling business in the future it would be our pleasure for you to stay with us again. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, Tx

Not fancy. Clean and comfortable.

Posted Apr 25, 2017
A welcome site when you've been driving all day. Comfortable bed. Clean bathroom. Typical continental breakfast with Texas shaped waffle irons. It does have really soft, slippery water in the shower.
Comment from Hotel Management
May 10, 2017 by Kara A. Asst Manager , Hotel Management
Thank you for staying with us and for your feedback. We are pleased that you enjoyed your stay and your breakfast. We look forward to seeing you again if your travel this area in the future. Thank you