Exterior

Reviews of Comfort Suites Amarillo

2.5 out of 5
Comfort Suites Amarillo
12 Western Plaza Dr, Amarillo, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 471 out of 994 reviews" "
Rating 8 - Good. 259 out of 994 reviews" "
Rating 6 - Okay. 121 out of 994 reviews" "
Rating 4 - Poor. 78 out of 994 reviews" "
Rating 2 - Terrible. 65 out of 994 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a little maintenance but overall an excellent location and facilities. Very dog friendly
Stayed 1 night in Mar 2024

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Stacey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet paper roll was empty and no extra rolls in bathroom. The body mirror was super dirty with baby handprints on the lower half. There were no towels in bathroom. There was no bedding for the pull out couch. The pull out couch mattress was the worst I’ve ever seen. Nothing but springs. The floor wasn’t swept. Popcorn spilled all in corner. Ice cream splattered all throughout but mainly in front of fridge. Dirty handprints on walls. We reserved for on way home from our trip. Got in late so we didn’t have time to find something else. Room was cute and roomy. Just was not cleaned at all.
Stayed 1 night in Mar 2024

6/10 Okay

jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our door lock was broken. The bathtub was dirty. Hotel was overall outdated and rundown.
Stayed 1 night in Mar 2024

4/10 Poor

Billie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hole in restroom wall. Molding loose from doorframe. Room was not cleaned or sheets changed after first night. East exit door propped open with staff smoking. Multiple butts around door. TV remote working sporadically. Food very bland.
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was courteous and polite. Very helpful and knowledgeable about local dining!!
Stayed 1 night in Mar 2024

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

charlotte

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Sindy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good
Stayed 1 night in Jan 2024

10/10 Excellent

Rosalva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and just as comfortable as any of the more expensive hotels.
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2024

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Jan 2024

6/10 Okay

Julie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Hard bed and a toilet that would not flush
Stayed 1 night in Jan 2024

10/10 Excellent

Feng, Frisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Amenities
The size of the room was wonderful…lots of room
Stayed 1 night in Dec 2023

10/10 Excellent

kr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roosevelt

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice. Buffet Breakfast was wonderful. Rooms were fine. Good WiFi. No bedding for the sofa bed we needed. Didn’t get the accessibility room I asked for. All in all a descent hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Linda

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
The tv never worked we asked both days we were on property to have it fixed to no avail.
Stayed 2 nights in Dec 2023

8/10 Good

Viecent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 1 night in Dec 2023

8/10 Good

Marcia

Stayed 2 nights in Dec 2023

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was really cold in the room couldnt get the heater to work correctly
Stayed 1 night in Dec 2023

2/10 Terrible

Leroy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad review. Will not be staying again.
Room was dirty an hour after my check-in time. Got switched rooms and the next room had someone staying in it. Got switched another room and finally got a decent room. Very dissapointed. Front desk seemed to not be phased by the lack of quality service.
Stayed 1 night in Dec 2023

4/10 Poor

Scott

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Xav

Stayed 1 night in Nov 2023

6/10 Okay

Maribel

Traveled with family
Liked: Amenities
The first room - beds weren’t made had to go to front desk to get a different room- no apology for the inconvenience. We had been on road 8 - 9 hours & it wa late.. breakfast was good. Stayed here in 2021 & it seemed nicer then.
Stayed 1 night in Nov 2023

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms are nice and spacious and the staff are nice. We picked this hotel to relax for Thanksgiving because they had a hot tub and pool . The hot tub only worked the first night and the pool was disgusting. It had dirt, hair and cigarette butts in it. Did look like it had been cleaned in a very long time! We were very disappointed
Stayed 3 nights in Nov 2023

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Stayed 1 night in Nov 2023

6/10 Okay

Rachel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Staff were friendly, rooms are spacious, breakfast was good, and there’s a nice grassy area for pets to relieve themselves. That said, the property seemed poorly maintained overall- walls were scuffed all over, a hole in one wall, stains on the shower curtain… it was just an “ok” stay.
Stayed 3 nights in Nov 2023

6/10 Okay

Barbara

Traveled with pets, Traveled with family
Liked: Staff & service
Our room had no towel bar or hook in the bathroom for towels. Wall repairs were done but never painted. Lamp on desk did not work. Many of the outlets did not work. The table in the room was disgusting.
Stayed 1 night in Nov 2023

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except I wished they had more towels and pillows in our that was for 6 people.
Stayed 1 night in Nov 2023

8/10 Good

Denise

Liked: Staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Mark

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and liked new
Stayed 1 night in Nov 2023

6/10 Okay

Diane

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We travel with our dog. On the booking site, the charge for a pet is show as $25. This is pretty usual. We were charged $40 when we checked in at the hotel. (It is still being shown as $25 on the Expedia site.)
Stayed 1 night in Nov 2023

10/10 Excellent

peggy

Stayed 1 night in Nov 2023

10/10 Excellent

Natali

Stayed 1 night in Nov 2023

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Just an overnight stay. We would stop here again when traveling back from Houston.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Monica

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Stayed 1 night in Oct 2023

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Cassandra

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. We got in really late so we woke up right as breakfast was ending. Since everything was getting thrown out anyway, they let us fill up some plates as they were cleaning. It was very much appreciated. We have a long journey ahead of us so it really made our day!
Stayed 1 night in Nov 2023