Hello Krista, I am so sorry for your inconvenience. However, our reservations are only guaranteed until 6pm central time. I am showing the arrival time was approximately 9:30 pm. At that time, all of our rooms had been checked into and there were no other rooms available to accommodate. We do make every effort to contact the guest prior to arrival if there are any issues regarding the reservation. My GSR attempted to contact without any success. There was no charge on our end for your stay and again, our deepest regret for the inconvenience. Thank you, Hotel Management.

Dear Texas, We want to extend our apologies for not being able to provide you with a room. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Mingxi, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We will review this instance with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Darin, Thank you for taking the time to share feedback about your recent stay. We are disappointed we did not meet your expectations. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. We would love to speak with you further regarding your stay with us. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,

Hello Ronald, Thank you for the wonderful review. I will make certain I share this with staff. I am happy that we met all your expectations and hope to see you again in the future.

Hello Ronald, Thank you for the wonderful review. I will make certain I share this with staff. I am happy that we met all your expectations and hope to see you again in the future.

Hello Jimmy, Thank you for the positive review. We are happy that we were able to accommodate you on your stay with us. We hope to see you in the future for any travels you may have.

Dear Shaylee, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a clean and comfortable room. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management

Hello Edina, Thank you for your wonderful review. We are happy to be able to accommodate you on your stay. We would love to have you back in your future travels. Please keep us in mind. Thank you, Hotel Management

Hello, we are so happy to hear that our refrigerator was the perfect size for your needs. We strive to provide our guests with the comforts of home away from home. Thank you for your kind words. Positivity means a lot to us!! We hope we can assist you in the future with any traveling you may need. Thank you!!

Hello Jessica, thank you for the positive review. Our staff loves hearing that we did exceptional for your stay. We would love to have you stay with us in the future, so please do not hesitate to give us a call, we would be happy to assist. Thank you, Management

Dear Vanessa, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Maria, We are sorry we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Greg, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear ANA, It was a pleasure to read your fantastic review about Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by Destiny surpassed your expectations. We will enjoy sharing your compliments with her to recognize her for a well-done job. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Tracy, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us. If you would like to contact us at the hotel to let us know what we can do better, we would love to hear from you. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management

Hello, thank you so much for the positive feedback, we are glad that we met your expectations. We would love to welcome you back in the future. Sincerely, Hotel Management

Hello Leslie, thank you so much for the positive feedback, we strive on making our guests feel at home. We are glad that we met your expectations and would love to have you back in the future. Sincerely, Hotel Management

Thank you Amanda!! We love hearing positive feedback. Thank you for staying with us!! Have a wonderful day!!

Dear Amelia, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.SincerelyHotel Management

Hello Alton, Thank you for the positive review. I will make sure to share this with our staff. We love hearing we met your expectations.

Hello Stephanie, we want to thank you for your positive review. I am happy we were able to meet your expectations for your stay. I will be sure to share this with my staff, we love to know our guests are happy. Please let us know if there is anything we can do for you in the future, we would love to have you back.

Dear Jeffrey, Thank you for sharing your feedback. We're delighted to hear that your stay was convenient. Our aim is to provide a hassle-free and comfortable experience for all our guests. Your input is appreciated, and we look forward to hosting you again for another hassle-free stay in the future.Sincerely,Hotel Management

Dear Antionetta, Please accept our apologies for your allotted suites not being up to your expectations upon check-in. We understand how inconvenient and frustrating this must have been, especially after checking in so late. We appreciate the front desk clerk's efforts to address the issues, but we acknowledge that this could have been avoided. Moreover, we apologize for the unavailability of our front desk team for assistance and for the poor customer service you received over the phone. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and attended courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Richard,Thank you for staying with us, I wish you would have left some feedback so I could know what we need to work on. Nonetheless, we wish you safe travels.

Hello Vinoth, I certainly do apologize for the inconvenience. At Extended Stay we try to do our best to accommodate our reservations, unfortunately after 6pm we cannot always guarantee availability. I would hope to have another chance to earn your stays, please feel free to contact us at the hotel directly. Thank you.

Dear Donnie, We are sorry for the issue you had with our staff. Although such incidents are unusual, we take these reviews seriously. We will review this incident with our team members to handle our valued guests more courteously and professionally. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Hello Renee, thank you for leaving us a review. I do apologize that your stay was less than satisfactory. Your feedback is important to us as it will help us to improve. Thank you.

Hello Michelle, thank you so much for the positive review. We appreciate your feedback as this helps to improve where it is needed. I am happy that we met your expectations. Thank you for choosing Extended Stay America - Amarillo West / DeDe - Assistant General Manager

Dear Pamela, Thank you for your review. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

Thank you Kelly for such a positive review. We are happy that we were able to meet your expectations. Again, thank you for staying with us and we would love to see you again in the future sometime. DeDe - Assistant General Manager / Extended Stay America - Amarillo West

Hello Juan, thank you so much for the positive feedback. I will make sure to share this positive information to our team. Please reach out to us if there is anything else we can do for you. Thank you.

Hello Zachary, I do apologize that your stay was less than satisfactory. Please reach out to us so that we may discuss what we can do to resolve any issues or concerns. We would be happy to visit with you. Thank you.

Hello Ken, thank you for taking the time to leave us a review. I do apologize as it seems that your stay was less than satisfactory. If there are any concerns or issues you would like to discuss, please feel free to contact us at the hotel.

Thank you, Brandon, for taking the time to leave a positive review. We are happy that your stay was comfortable, and you felt at home. We certainly hope you will be considering a stay with us in the future.

Hello Trenton, thank you for taking the time to leave us a review. I do apologize that your stay was less than satisfactory. We appreciate the feedback. Thank you.

Thank you, Tom, for taking the time to leave a positive review. We hope you consider us in the future for any stays you may have. We would love to see you again.

Mr. Darius,I am so very sorry that this was your experience at our hotel. I want to assure you that this was a rare situation and we have already addressed. The room, and surrounding rooms have been treated by our authorized vendor. I would hope you could give us another chance as this is a very rare incident. Please contact the hotel directly so I may speak with you regarding your stay.

Dear Luis, Thank you so much for your great review, we love hearing ones like this. Please come and see us again.

Hello Pamela, thank you so much for your positive feedback. We are glad that we met your expectations for your stay. We would love to have you stay again with us in the future. Please let us know if there is anything else we can do for you, we would be happy to assist. Thank you, DeDe Assistant General Manager.

Hello Gerardo, thank you for taking the time to leave us a review. We do apologize that your stay was less than satisfactory. Please let us know if there is anything else we can do for you. Thank you.

Dear Kevin, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, value, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

Thank you so much Kimberley, we are happy that your stay was a comfortable one. At Extended Stay America our goal is for our guests to feel comfortable and at home when staying with us. We appreciate you taking the time to send us a wonderful review.

Dear Guest, We appreciate your detailed feedback regarding your recent stay. We apologize for the inconvenience caused by the condition of the room, including the smell, cabinet issues, and the non-functional cooktop light. Your insights are invaluable for improvement. We're glad the AC provided comfort and that you found a positive aspect of your stay. Please accept our apologies for the shortage of extra blankets and breakfast items. Your patience is greatly appreciated. We're committed to enhancing our services and hope to provide you with a more enjoyable experience on your next visit. Thank you for your understanding.Sincerely,Hotel Management

Thank you for taking the time to leave us a positive review. Our Extended Stay Hotels are perfect for those who need a clean and safe place to stay either overnight or for a longer-term time frame with all the functionality of being at home.

Hello Michael, thank you so much for leaving us such a positive review. I will make sure to share this with our staff. Please let us know if there is anything else we can do for you. Thank you.

Dear Kelvin, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely, Hotel Management

Dear Susan, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet cleanliness and maintenance expectations and the need to update the property. Please accept our apologies, as we never meant to disappoint our guests. We will address the issues with our team and ensure this does not happen again. We are also happy to share that various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see the progress we are making. Sincerely,Hotel Management

Dear Ajay, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management