Ratings based on 175 Verified Reviews

3.3 out of 5
60% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from La Vernia, TX

Nice hotel near shopping, food and movies.

Posted Jul 12, 2017
Our hotel stay was great very convient to a movie theater and food places. Would be great for people staying a few days!
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Karley, thank you for sharing your kind review of Extended Stay America - Amarillo - West. We are glad to know you enjoyed your time with us and that our convenient location made it even better. We appreciate you recommending us online and hope to be your first choice every time you visit our area. Sincerely, General Manager
3 out of 5
by A verified traveler from amarillo

Not like other ones Ive stayed in.

Posted Jul 8, 2017
The room had a funny oder when I walked in. All cabinets were open including the microwave as if they were trying to air it out. Kind of smelled like old chinese take out. With a few sprays of cologne it slowly went away. Next, I found someone elses dirty sock behind a chair, which was next to a trash can which proved the cleaning lady didnt do to good of a job. The TV reception was bad, its in analog. Just connect to the free wifi and watch youtube would be my advice. And lastly, who designed this room? There was no electrical plugins by the bed. One under a desk and the other by the sink. Geezzz If the room had been half of what I paid I wouldnt say nothing. Definitely not worth what I paid.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Pamlico, we appreciate you being our guest and thanks for sharing your feedback. Comments such as yours tell us the areas where we need to work. I am so sorry for the inconvenience you experienced and have discussed your review with my housekeeping team to ensure we thoroughly clean and check the room before allocating to future guests. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Good staff, good room. Kitchenette was good size for family seeking to minimize eating out on vacation.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America - Amarillo - West. We are glad to read our courteous associates and your well-appointed room left you with a great impression of our hotel. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
1 out of 5
by A verified traveler from South Dakota

Wouldn't Stat Here Ever

Posted Jun 27, 2017
Called to confirm my booking for 3 night and give notice of very late arrival, told all was good. Upon arrival no room was available. Lost a customer forever.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Ann, it is never our intention to disappoint our guests. We are sorry we did not have any available rooms when you arrived at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please know that we are working with our team to prevent future instances from occurring. We understand your frustration and truly hope you will offer us another opportunity to serve you again. Sincerely, General Manager
2 out of 5
by Linda

Don't stop here!

Posted May 19, 2017 on Hotels
Disappointed in service at desk and breakfast was very skimpy. Room was very plain and kitchen was not stocked with dishes. Would not go back.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
Linda, I apologize that we failed to provide you an exceptional stay. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I hope you will return so we can make it up to you. Sincerely, General Manager
2 out of 5
by Christy

Posted May 16, 2017 on Hotels
I asked for a clean blanket because it had dog and people hair all over it, never came. Just as I'm dozing off, I start hearing the tv loudly through the walls. The remote for the tv barely worked and it looked as if it had never been cleaned, absolutely filthy. It left the wash cloth filthy black!
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for your feedback. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from US

Reservation cancelled

Posted May 9, 2017
My prepaid reservation was cancelled an hour and a half before arrival. The hotel staff would not assist with finding an alternative hotel.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Thank you for staying with us and sharing your review. We are sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely, General Manager
4 out of 5
by Gregory

Posted May 5, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Manager, Hotel Management
Gregory, many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again soon at Extended Stay America - Amarillo - West. Sincerely, General Manager
4 out of 5
by Robert

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
Robert, thank you for being our guest at Extended Stay America - Amarillo – West. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
5 out of 5
by Emery

Posted Apr 29, 2017 on Hotels
Comment from Hotel Management
May 1, 2017 by Manager, Hotel Management
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Amarillo - West and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager