Ratings based on 664 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

new hotel bee comfortable

Posted Sep 22, 2017
really nice modern room, tv, bath room. upscale bed linens. didn't have free breakfast which is fine by me because usually they aren't very good. rather have a less expensive room.the only problem was the hot water in the tub shower was erratic.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel

Posted Sep 21, 2017
Nice hotel. Very clean and quiet. Close to lots of places to eat. We stayed there as we were passing thru town I would stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler

Great road trip hotel!

Posted Sep 15, 2017
I've stopped in Amarillo once, so I knew this time to pick this hotel and I loved my choice.
Comment from Hotel Management
Sep 18, 2017 by Paul, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul C GM
4 out of 5
by A verified traveler from New mexico

Posted Sep 14, 2017
I was double charged by Expedia and Holiday Inn. Five days later, and this is still not resolved. Next time, I hope someone else "leaves the lights on" .
Comment from Hotel Management
Sep 18, 2017 by Paul, Hotel Management
Sorry for your inconvience. You would need to contact Expedia to correct the issue
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved this hotel!

Posted Sep 3, 2017
This hotel was clean, comfortable, and quiet. The amenities were modern and the staff were friendly. I highly recommend this hotel!
Comment from Hotel Management
Sep 11, 2017 by Paul, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul C GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Good hotel. Clean and friendly staff.Small pool but with decent facilities. Bar and resteraunt are nice. Rooms are fairly basic but nice.
Comment from Hotel Management
Sep 2, 2017 by Paul, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul C GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Amarillo

Not the room we booked

Posted Aug 27, 2017
Pros: The hotel was clean and we liked the bar
Cons: STAFF WAS NOT ALL THAT FRIENDLY
Location: LOCATION WAS OK
The experience was good but when we went to check in we did not get the room that we booked on line we were suppose to get the suite and ended up with a junior suite it was not the room that was in the photos on the Expedia web site so that was very disappointing.
Comment from Hotel Management
Sep 2, 2017 by Paul, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Paul C GM
3 out of 5
by A verified traveler

Meh

Posted Aug 20, 2017
For the price at least could leave a bottle of water in room, found a couple bugs and the service in the bar Friday night was so so.
Comment from Hotel Management
Aug 23, 2017 by Paul, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Paul C GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Pros: employees are nice and helpful. everything is clean and neat
it was comfortable and nice. everything is clean and neat.
Comment from Hotel Management
Sep 2, 2017 by Paul, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul C GM
2 out of 5
by A verified traveler

Not so great

Posted Jul 6, 2017
Everything was good except the beds, very hard and uncomfortable. The bed is the most important thing
Comment from Hotel Management
Aug 23, 2017 by Paul, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Paul C GM