Excellent service - very friendly staff. Excellent hot and cold breakfast items (European / American cuisine). The bar offers pizza & pide for food. The hotel is next door to the conference center and 1 block from the city wall (entrance to the old town).
Two cautions:
(1) Bring a fan if the weather is hot - the hotel has some, too.
(2) Avoid rooms 401, 402, 301, 302, 201, 202, and 101, 102: these rooms are at the end of the hall, over the main entrance - where the smokers hang out, cigarette smoke wafts up into these rooms.
I am already planning a weekend back to Amberg. It is a lovely city and the hotel is a delight!