Ratings based on 279 Verified Reviews

4.2 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canton, GA

On the beach.

Posted Nov 11, 2017
Pros: The way the staff maintained the comfort and cleanliness was magnificent.
Cons: The breakfast was scant.
Location: The hotel is about a mile from the hotel. It was an easy walk along the beach. There are many water sports to do, such as snorkeling, scuba diving,
My first trip to San Pedro Belize was a wonderful experience , beyond my expectations.
Comment from Hotel Management
Nov 14, 2017 by Terry, Hotel Management
Thank You for staying with us.
1 out of 5
by A verified traveler from Cave Creek, Az

Disappointed

Posted Oct 28, 2017
We checked in and found our beautiful room was up a set of slippery stairs. It was raining and there were no treads on the stairs and I was concerned that the forecast was for continued rain. I asked if we could get a ground floor room and was told there was a small room available downstairs. I was told an adjustment would be made to the cost as I had paid for a suite with a balcony and now was in a small room. I spoke to the manager the next morning and explained why we moved. He asked if the new room was nice and I said yes. When we went to check out there was no adjustment made to the bill and we were told we should have made arrangements for this the next morning. I felt I had gone to the manager the next morning but apparently I did not use the correct words. I feel we were taken advantage of and it is a shame as it leaves a bad light on this whole stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Boutique Hotel on the beach

Posted Oct 25, 2017
Pros: Location, friendly staff, small and inviting, nice pool and views.
Cons: Morning breakfast could've been better, but still good.
Location: Right on the beach, walking distance to San Pedro, shops and restaurants, has a dock for pick up by diving/snorkeling guides.
We had a great stay at this hotel! Great location and the staff was very friendly. The staff are lifelong residents of Belize and can offer information and guidance on where to go and what to do--even book excursions for you. Would definitely stay here again!
Comment from Hotel Management
Nov 14, 2017 by Terry, Hotel Management
Thanks for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Good for the price

Posted Oct 21, 2017
Pros: Room for the money
Cons: Room, Bathroom, bar food, more staff,
Location: Ocean and pool
Staff was great, room was old but OK, AC kept us cold so that was nice, beach was completely unusable due to seaweed, Hotel is about a 5 minute cab ride from town, small market close plus a few other hotels with food. Mata Rocks has no real food, but they have a small beach bar. Pool is small, but warm, I'd stay here again but I'm sure there are nicer hotels on this island. Good deal for the money.
Comment from Hotel Management
Nov 14, 2017 by Terry, Hotel Management
Thanks for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from calif

Phenomenal hotel

Posted Oct 12, 2017
Staff were incredibly helpful and kind. Enrique and Irma went above and beyond with helping us with information, suggestions and knowledge . Beautiful Oceanside pool and bar. Prices great and they recommended lots of local restaurants that helped our budget. Long walk to hotel but worth it or grab cab. If we ever return we will stay here Thank you Irma and enrique
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet

Posted Aug 22, 2017
The staff were friendly and helpful. Sometimes there was miscommunication so they should be careful about what is said in Spanish to each other as you never know who knows the language.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thanks for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Friendly informal relaxed hotel

Posted Aug 17, 2017
Pros: Close to San Pedro (taxi - 5 mins - 5US$, or 30 mins walk via the beech); Clean hotel and surroundings; Attentive friendly staff; Bar; Modern A/C.
Cons: Basic continental breakfast
Location: Jerk Chicken - Robin's Kitchen (Authentic); El Divino (Restaurant - Great Pizza); San Pedro; Water activities e.g snorkling
The Mata Rocks is a friendly informal relaxed hotel with 17 rooms/bar/pool. The staff is excellent and help to create the relaxed environment. The staff are always willing to offer advise about San Pedro and organise your trips. The rooms are average size and reasonable facilities. The staff keep the environment clean and tidy.A basic continental breakfast is provided, but other options are available near-by. Mata Rocks is 5mins by taxi (5US$) or 30 mins walk into San Pedro. To experience the best jerk chicken go to Robin's Kitchen (100 yards exit left) - Beers can be purchased next door; Try Del Divino for pizza and air-conditioned restaurant (reasonable prices). The pool is adequate. The beach front is impacted by seaweed grass (a known problem on the island) - It's best to start swimming from the pier (the water is shallow). San Pedro is busy at night and Mata Rocks provides a peaceful environment.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thanks for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Enrique my fav. Person,

Posted Aug 1, 2017
When we got there I didn't really like our room because of the strong smell of sea weed.. the hotel manager Nelson was very attentive to switch our room with no extra cost. I felt very safe being at the island. Except for the iguanas. Enrique, the bartender was amazing. Thank you mata rock staff for making us feel at home in San Pedro.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thanks for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel, great beach acess

Posted Jul 19, 2017
Pros: Very clean, excellent staff and location.
Cons: it was perfect!
Location: beach front resort, close to local restaurants, diving and boating.
Great place to unwind and enjoy the pool, beach and locals.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thanks for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Pristine, boutique hotel

Posted Jul 16, 2017 on Orbitz
Wonderful service, beautiful east-facing views from each room. It seemed all of the units had amazing views of the carribean. Private small beach for relaxing. Guests aboard boats that picked me up for excursions at the private dock would comment on how clutch the location of this hotel is. Mata Rocks is also very clean, well-appointed and well-designed. Thanks to the staff who made everything relaxed and seamless as I expected.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thanks for staying with us.