Ratings based on 1,539 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Quebec, QC

Ok hotel near Napa

Posted Oct 10, 2017
It is a ok hotel, I mean the room was clean and quite large but the bathroom needs to be refurbished thoroughly. The site could also be a little bit more well maintained.
Comment from Hotel Management
Oct 12, 2017 by Madison, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will continue staying with us in the future. Sincerely, Madison Harmes Sales Coordinator DoubleTree by Hilton
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Comfortable stay in the Napa Valley region

Posted Oct 2, 2017
Great experience. Clean room, friendly and helpful staff, nice facilities. Very happy with our stay and experience!
Comment from Hotel Management
Oct 4, 2017 by Madison, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will continue staying with us in the future. Sincerely, Madison Harmes Sales Coordinator DoubleTree by Hilton
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Frendly staff

Posted Sep 30, 2017
Very frensly staff, willing to serve and inform about the region, excellent tips for food and wine
Comment from Hotel Management
Oct 4, 2017 by Madison, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will continue staying with us in the future. Sincerely, Madison Harmes Sales Coordinator DoubleTree by Hilton
5 out of 5
Recommended
for Everyone
by A verified traveler from niagara ontario

Great location.

Posted Sep 21, 2017
Pros: Location and the complete facility.
Cons: More lighting st night around the pond area . Not well lit for evening enjoyment.
Location: The entire Napa Valley is right there
Used this hotel as our home base to Napa Valley. Worked out perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel at entrance to Napa Valley

Posted Sep 14, 2017
Pros: Staff
Cons: Shower faucets!
Location: We had to drive some distance to find good restaurants. The hotel has a bistro that is okay, but menu limited and pricey.
The front desk staff were very accommodating and friendly. I was travelling with a male family member and thought I had booked two rooms but arrived to find there was only one room booked. The staff were reassuring and got a second room for my other family member. I had problems with the shower faucets - hard to figure out how to get enough hot water for the shower. Staff helpful to solve problem. Rooms were comfortable.
3 out of 5
by A verified traveler from Minneapolis

Expected nicer from a DoubleTree

Posted Sep 13, 2017
Staff was wonderful! Hotel was run down. Knobs (2 full drawers) missing off dresser. Paint was pealing off walls. Lights were dirty. Thin walls. I expected more from a DoubleTree this was comparable to a Super 8 or Hotel 6 bar/restaurant was nice but in need of updating and cleaning
4 out of 5
Recommended
for Couples
by A verified traveler from Paradise

Pleasant stay

Posted Sep 6, 2017
Pros: quiet and clean
Cons: rooms could probably be remodeled
Location: Napa has gone through a lot of changes, so there's lots to do, see, and eat!
nothing fancy but the rooms were clean, parking was very convenient, and the staff pleasant and helpful - would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Family visit

Posted Sep 3, 2017
Visited family in Napa and also went to the VA in Mare Island.
1 out of 5
by A verified traveler from San Diego, CA

I don't know if this will do it justice...

Posted Sep 1, 2017
Well, after arriving to the hotel after a day of wine tasting in 105 degree weather we got a room with NO A/C. We were informed that there would be no AC and that we would receive an industrial fan which sounded like a small airplane all night long. I guess we needed a hotel so that's what we got. Then the next morning we got up to shower and realized that only half of the water comes out of the actual shower head so the pressure was so poor it was hard to shower. Enough said...
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great hotel

Posted Aug 28, 2017
Pros: -Sunday brunch at the the restaurant -Beautiful grounds -Need a room key to get into the buildings, good safety feature -Elevator to the 2nd floor
Location: It's only about 16 mins drive to DT Napa, so this was a great stay to get away from the DT Traffic that congests the main Hwy in and out of Napa.
We were looking for a hotel close to the Napa airport and yet still easy to get to Napa. This was it!! Nice grounds. Wonderful restaurant on grounds for breakfast! Large rooms and big and spacious bathrooms.