Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
66% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from R

Good location

Posted Jul 28, 2016
We were pleased to find this hotel in the area we needed. Only stayed one night but it was very pleasant. Excellent breakfast in the morning.
3 out of 5
by A verified traveler

poor staffing

Posted Jul 25, 2016
Pros: Not much. Except that it was conveniently located
We were kept waiting at the desk for over 10 minutes when we were trying to check in and the gal at the desk took 4 phone calls while we stood there. Poor water pressure in the room and a really weird shower. Just not worth what they charge for the room.
4 out of 5
by A verified traveler from San Diego

Posted Jul 2, 2016
Cons: I prefer glass instead of paper cups for water and coffee.
I loved the ease of the room keys - usually just took one try.
4 out of 5
by Jeanne

Posted May 9, 2016 on Hotels
We booked the last room available in the hotel on a busy college graduation weekend. We had a king room and added a last-minute third person to our room. The manager made sure that we had a decent-sized rollaway ready at our door when we got in late that evening. Very thankful for that. And though the breakfast room is quite small, they had a really decent selection of food items available. I was also very impressed with this same manager of the hotel, who kept the breakfast area well-stocked and quite clean. And though we didn't use the pool, it looked like a very nice area to relax in and enjoy. We'd stay again!
3 out of 5
by Martin from Hammond, IN

Served its purpose

Posted Apr 28, 2016 on Hotels
A/C smelt moldy and wasnt very cold. Walls were damaged and needed some remodeling
2 out of 5
by A verified traveler

Okay for one night but wouldn't stay again

Posted Apr 19, 2016 on Hotels
Waited forever to get checked in, wifi didn't work, beds were small and sheets didn't even fit on them and we had hard pillows that were lumpy, a/c barely worked room was hot and could hear everything that was going on in the halls
Comment from Hotel Management
Jul 2, 2016 by Jamie, Hotel Management
Thank you so much for your comments about your stay. I am sorry you had problems. I do apologize for the Wi-Fi issues, we have resolved this problem with our provider that had county wide outages. We use all comments as growing and improving our hotel and we appreciate any feedback that we get. I hope you give us another opportunity to give you a more pleasurable stay. Thank you.
2 out of 5
by A verified traveler from Clear Lake, IA

Hotel was alright, but needs some help....

Posted Apr 9, 2016
Pros: It was in Boone, and that is where we needed to be.
Cons: Make certain that amenities work, and work well (coffeepot, slow drain); give a little more leeway on the cords for clocks.
Location: We were there for a visitation and a funeral, so didn't go to any of the stuff there in town. But there is a lot there;stop at the welcome center!!
We stayed at this hotel because it was in Boone (Iowa) and we had a visitation there and a funeral the next morning. It was clean, but we did have some issues. The smaller coffee pot (5 cup) was nice to have in the room, but it didn't work correctly. The bathroom was clean, but the tub had a really slow drain. There was a clock radio in the room, but it wasn't set to the correct time (a personal pet peeve) so I had to set it - and it was really difficult to figure out; and then it was bolted down to the table with only about 3/4" leeway on the cord, so we also couldn't move it out a little bit to be able to see the time if either of us woke up during the night (again, a personal issue). However, the breakfast in the morning was really well stocked...basic continental breakfast foods with 2 waffle makers...so not very varied, but was good. Staff was in and out making certain that there was enough food out and cleaning off tables that had been used. If you need to stay in Boone, it would be alright - as long as that is all that you are expecting. Otherwise, I would suggest staying in Ames and driving over since it isn't all that far away.
Comment from Hotel Management
Apr 26, 2016 by Jamie-manager, Hotel Management
Thank you so much for your comments. We greatly appreciate all comments as it helps us to know the areas in which we need to improve. We take all comments serious and use these comments to train staff and make improvements. I hope that you will be able to stay with us again under a less stressful situation to allow us to show you a more comfortable stay. Thank you.
2 out of 5
by amanda

Posted Mar 30, 2016 on Hotels
I stood on the front lobby to check on and wasn't acknowledged for at least 5 minutes and then was told I assume you are checking in. That's not the best way to welcome a customer staying at your hotel! You should make them feel welcome and want to stay. If there were more choices in Boone I would have walked out and canceled my stay there! They need to work on hospitality!
Comment from Hotel Management
Jul 2, 2016 by Jamie, Hotel Management
Thank you so much for your comments. I do apologize for way you were greeted. I appreciate your comments as I use all comments left by guests to train and improve staff. I hope that you will stay with us again so that you may see the improvements that your comments have made. Thank you again.
3 out of 5
by A verified traveler

Posted Mar 8, 2016 on Hotels
The stay was good except for the loud kids across the hall.
4 out of 5
by A verified traveler

Posted Mar 5, 2016
Pool was cold so couldn't enjoy it. Room was nice. Staff were helpful.