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Reviews of Best Western Plus University Park Inn & Suites

2.5 out of 5
Best Western Plus University Park Inn & Suites
2500 University Blvd., Ames, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 443 out of 821 reviews" "
Rating 8 - Good. 262 out of 821 reviews" "
Rating 6 - Okay. 77 out of 821 reviews" "
Rating 4 - Poor. 24 out of 821 reviews" "
Rating 2 - Terrible. 15 out of 821 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tara

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for your review; we're sorry to hear you didn't enjoy your stay.

8/10 Good

Jo

Traveled with partner
Liked: Cleanliness, staff & service
Pool was cold and hot tub not working
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Thank you for your review. We always try to make sure our aquatic facilities are up and running, and trust that they will be during your next visit!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Thank you for your review. Have a great day!

6/10 Okay

Lisa

Stayed 2 nights in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 11, 2024
Thank you for your review, have a great day!

8/10 Good

Diana

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
The property makes a good impression but the carpets should be urgently cleaned or better even replaced.
Stayed 1 night in Mar 2024
Response from Management on Apr 11, 2024
Thank you for your review, we appreciate your feedback.

10/10 Excellent

Tonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 11, 2024
Thank you for your review, have a great day!

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room, the pool, and the breakfast
Stayed 1 night in Mar 2024
Response from Management on Apr 11, 2024
Thank you for your review; we're glad you enjoyed your stay!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in Mar 2024
Response from Management on Apr 11, 2024
Thank you for your review; we're glad you enjoyed your stay!

8/10 Good

joel

Stayed 2 nights in Mar 2024
Response from Management on Apr 11, 2024
Thank you for your review, have a great day!

6/10 Okay

Kathleen

Traveled with family
Disappointed that in a 3 night stay we received new towels once, garbage taken out once, otherwise bed was never made, no new coffee provided, just the bare minimum.
Stayed 3 nights in Feb 2024
Response from William on Mar 14, 2024
Thank you for your review. Have a great day!

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was in good shape.
Stayed 1 night in Feb 2024
Response from William on Mar 14, 2024
Thank you for your review. Have a great day!

10/10 Excellent

Meghan

Stayed 1 night in Feb 2024
Response from Management on Apr 11, 2024
Thank you for your review, have a great day!

10/10 Excellent

Heidi, Farmersburg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfectly comfortable and the hotel was well located for our event at Iowa State. There were a lot of families there that had kids running all over and trying to get in peoples doors while I was there though.
Stayed 1 night in Feb 2024
Response from William on Mar 14, 2024
Thank you for your review. Have a great day!

10/10 Excellent

Doug

Stayed 1 night in Feb 2024
Response from Management on Apr 11, 2024
Thank you for your review, have a great day!

10/10 Excellent

Leigh Anne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and conveniently located to campus
Stayed 1 night in Feb 2024
Response from William on Mar 14, 2024
Thank you for your review. Have a great day!

10/10 Excellent

Brianne

Stayed 1 night in Feb 2024
Response from Management on Apr 11, 2024
Thank you for your review, have a great day!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be staying here again! Love the convenient location to highway 30 and Ames amenities.
Stayed 1 night in Jan 2024
Response from William on Mar 14, 2024
Thank you for your review. Have a great day!

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from William on Mar 14, 2024
Thank you for your review. Have a great day!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Loved our stay.
Stayed 2 nights in Jan 2024
Response from Staff on Jan 24, 2024
Thank you for your review.

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Stayed here to drop my son off at Iowa State University! It is close to the University and hotel is fabulous! Very clean and nice staff!
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Thank you for your review.

10/10 Excellent

Kathlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very friendly staff
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Thank you for your review.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was very friendly and accomodating.
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Thank you for your review.

10/10 Excellent

gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and modern. Pool was great! Good location for visiting Iowa State.
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Thank you for your review.

4/10 Poor

kumaran

Stayed 3 nights in Jan 2024
Response from William on Mar 14, 2024
Thank you for your review. Have a great day!

8/10 Good

Mary Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Dec 2023
Response from Staff on Jan 24, 2024
Thank you for your review.

10/10 Excellent

Zenita

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff wasn't very friendly we asked about rates for the next day, asked if they took AARP or if they had a discount for contractors because we are here plowing snow and she said no we don't very rude. I wish I could remember her name. We had to scoope the snow in front of the door, no big deal. But that lady that was working she acted like she hated her job.i know she had short hair glasses and on Friday jan.12 I seen her working in laundry.
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Thank you for your review.

10/10 Excellent

Renae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Thank you for your review.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
A nothing special hotel. Nice enough , but nothing is over the top. TV is certainly dated. Furnished on a budget. Clean and comfortable.
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Thank you for your review.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop with restaurants nearby
Nice clean lobby and friendly staff. Room was clean and orderly with all the essentials in top working order. Breakfast was simple and well done and loved the nescafe coffee maker! Would definitely stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly, JEWELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Steve

Traveled with partner
Stayed 1 night in Dec 2023

8/10 Good

Pamela

Liked: Cleanliness
Response from William on Mar 14, 2024
Thank you for your review. Have a great day!

10/10 Excellent

Kevin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to many Ames attractions. Friendly staff and great amenities. Recent upgrades make the property feel like brand new!
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Nov 2023

6/10 Okay

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to the ISU campus. Quiet. Older hotel that has been remodeled. Easy parking. Convince store right next to property that you can walk to. Basic room, but clean, which is important. The toilet was short and should be replaced. My bed was fine, but my Mom said that she could feel a spring in her bed in the other room. There is a coffee, hot chocolate beverage machine that was nice in the lobby. Breakfast was fine. Pool is small, but nice. Perfect for my 7 year old. Only 3 ft-5ft depth.
Stayed 1 night in Nov 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

DIANNE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay even though it was short.
Stayed 1 night in Nov 2023

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It worked great. Went on a college visit and very convenient ! Bed was not bad , but have had better!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Magnetic key cards failed repeatedly and had to go to desk clerk to get replacements. Outer entrance door keycard lock nearest our room never worked. Breakfast was nice, but no option for decaf coffee.
Stayed 2 nights in Nov 2023

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, room comfort
Get what you pay for
Front desk check in was fast and friendly, room was clean and comfortable (a bit humid, had to turn the heat up to dry out the air). Only complaint was that the TV remote channel up/down buttons didn't work. Breakfast was powdered eggs and decent bacon, usual continental stuff (fruit, yogurt, oatmeal etc). 8/10, would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for an ISU visit
The hotel is very cozy and I love the decor of the lobby. The staff is passionate about Iowa State University and makes ISU visitor's stay a good one. They displayed flags of the teams playing the weekend football game and offered fun themed cookies to all guests. The breakfast was also very good and the staff was super helpful. I also loved the room and the bed was very comfy.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ellen

Stayed 1 night in Nov 2023

6/10 Okay

RAMONA

Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice and clean. Staff was friendly. Had a very nice breakfast. Only thing I did not like was that the pool was FREEZING cold.
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept up and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Stayed 1 night in Oct 2023

10/10 Excellent

Ruth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Dry pleasant stay, the room was clean and comfortable and the staff was welcoming and helpful.
Stayed 1 night in Oct 2023