Lobby

Reviews of Econo Lodge Ames

2 out of 5
Econo Lodge Ames
2600 Se 16th St, Ames, IA

Reviews

7.4

Good

Rating 10 - Excellent. 142 out of 686 reviews" "
Rating 8 - Good. 309 out of 686 reviews" "
Rating 6 - Okay. 144 out of 686 reviews" "
Rating 4 - Poor. 57 out of 686 reviews" "
Rating 2 - Terrible. 34 out of 686 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Bed was bouncy with hard pillows. Paint scraped off the walls. Heater would kick on every minute or so and was quite loud. Dog barking heard off & on all night. Only thing harder than the pillows was the biscuits at breakfast.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Scott,We appreciate you taking the time to share your feedback with us. We regret to hear that your recent stay did not meet your expectations. Your comments will be passed along to our team for further review and improvement. We strive to provide a comfortable experience for all our guests and will address these concerns accordingly.

4/10 Poor

David

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The fire alarm battery in the hallway was dead and beeping, the fridge was stinky and the room was freezing as the heater was unplugged
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello David, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues promptly to improve our guest experience. Please contact our management team directly to discuss your concerns further.

6/10 Okay

Dwipen

Traveled with family
Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Dwipen,We appreciate you taking the time to share your experience. If there is any specific feedback you'd like to provide, we encourage you to reach out to our hotel directly. Your insights will help us ensure a better experience for future guests.

6/10 Okay

zhiling

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello zhiling, We appreciate you choosing our hotel for your stay. We value your feedback and apologize if any aspect of your stay did not meet your expectations. Please reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

6/10 Okay

Molly

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Molly, We appreciate your recent stay at our hotel. If there is any specific feedback you would like to share regarding your experience, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide an even better stay.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good for the price
They gave me a great room. Wasnt the cleanest but the front desk was very helpful in getting my stay extended.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 12, 2023
Dear Guest,Thank you for choosing our hotel for your stay and for taking the time to leave a review. We're glad to hear that our front desk team was helpful in extending your stay. We appreciate your feedback regarding cleanliness and will share it with the appropriate team for improvement. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Thomas, Overland Park

Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Thomas,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

4/10 Poor

Colleen

Disliked: Cleanliness, property conditions & facilities
Lobby was fine. Hallway and room were kind of scuzzy, especially for the price. Would not recommend.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Colleen,We apologize for any inconvenience you experienced with the cleanliness of our hallway and room. We appreciate your feedback and will address this matter promptly.

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Visible mold in shower, shower not clean, dripping faucets, no low carb or even protein options for breakfast (like eggs or sausage)
Stayed 1 night in Aug 2023
Response from Manager on Sep 23, 2023
Hello Jennifer,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
indoor pool
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Hi Tony,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Dana

Disliked: Cleanliness, property conditions & facilities
The hotel smells and my room was filthy
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Dana, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Jordan

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty rooms and poor facility. The rooms had paint peeling, stains and the ceiling was peeling. The bed was broken, you could feel the springs in your back. I reached out to the property and not even an apology. Stay elsewhere.
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Hello Jordan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Kenneth

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had 3 doubles for 3 nights. The crew got eaten up. Y bed bugs and left in the middle of the first night. Since I had prepaid - I was out the cost for the 3 nights 3 rooms each. I would be careful here. The staff was nice. Hotel is bad shape. This is my first negative review. We use alot of hotels for our crews.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 4, 2023
Hello Kenneth,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello Cindy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Dean

Stayed 1 night in Jul 2023
Response from Manager on Aug 19, 2023
Hello Dean,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Dean

Stayed 1 night in Jul 2023
Response from Manager on Aug 19, 2023
Hello Dean,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Chevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly, fast, easy
Stayed 1 night in Jul 2023
Response from Manager on Jul 29, 2023
Hi Chevin,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was good. Room was nice. A few small messy bits in room but over all nice. Bed was fine. Air conditioning was great.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hi Ames,Thank you for sharing the wonderful rating about your experience here with us even with a few messy bits. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Manager on Jun 15, 2023
Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Jana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Desk staff needs to remember who pays the bills.
It was frustrating to be communicated with in such a flippant manner by the hotel desk staff. At 9:30PM, there was no line. I was absolutely polite and courteous - as I travel a lot and appreciate good service. I treat others as I expect to be treated and the gal was just rude and sassy. There was no reason for this immature behavior.
Stayed 1 night in Jun 2023
Response from Manager on Jun 13, 2023
Hello Jana, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, staff & service
I appreciated that the clerk told me they were repaving the parking lot before I arrived. The remote for the TV didn't have batteries in it. The clerk got me a new one. There were several spiders crawling around on the floor- so it made me wonder how often the room was used/cleaned. There was a smell to the room when you walk in- not sure if it was musty, mold or something else. I knew I wasn't paying for top-of-the-line. I got what I paid for.
Stayed 2 nights in May 2023
Response from Manager on Jun 3, 2023
Hello Nancy,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

Charlotte

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Management was very helpful. Clean, comfortable room.
Stayed 1 night in May 2023
Response from Manager on May 26, 2023
Hi Charlotte,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

6/10 Okay

Mary

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Mary,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the price. Our room was clean and the beds comfortable.
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Hello Wayne,We appreciate that you've taken the time to share with us regarding our price and also our room. We appreciate you taking the time to share your experience.

2/10 Terrible

Brenden

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on May 18, 2023
Hello Brenden, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just an average motel
Stayed 5 nights in Apr 2023
Response from Manager on Apr 28, 2023
Hello John,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Disrespectful
The lady was rude from check in and the hotel manager was very disrespectful I would never stay there again. Then try charging my card a extra $90 dollars for my stay ridiculous.
Stayed 2 nights in Apr 2023
Response from GM on Apr 18, 2023
Please respond with name and reservation number or stay info.This will help to resolve issues.

4/10 Poor

Sheryl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean, bed was comfortable. Traffic noise from the freeway, a very slow draining bathtub (I stood in ankle deep water while taking a shower) and a disturbance in the hallway at midnight (people fighting and yelling, slamming doors) made for a poor night’s sleep.
Stayed 1 night in Apr 2023
Response from Manager on Apr 17, 2023
Hello Sheryl, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

8/10 Good

Lissa

Stayed 2 nights in Apr 2023
Response from Manager on May 4, 2023
Hello Lissa,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 12, 2023
Hello Heidi,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Michael, Versailles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Cost Location
Stayed 1 night in Apr 2023
Response from Manager on Apr 4, 2023
Hello Michael, Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a refrigerator and a microwave, with multiple outlets for my smart devices
Stayed 1 night in Mar 2023
Response from Manager on Mar 29, 2023
Hi Duane,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

4/10 Poor

Shannon

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room are very dated. The bathrooms were in particularly rough shape with water damage and rot in the corners and ceiling. There were a bunch of dead bugs on both of the rooms we rented (and we had to ask to be moved). The room on the main floor smelled very strongly of Indian/Asian spices, as though somebody had been cooking that food in the rooms. That was really unpleasant (and I enjoy eating that kind of food). The rooms we got moved to on the 2nd floor were better, though still not great. I will look to book a nicer hotel next time around.
Stayed 1 night in Mar 2023
Response from Manager on Mar 15, 2023
Hello Shannon, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Kent

Traveled with group, Traveled with family
Liked: Staff & service, amenities
It is in a good location in relation to main roads.
Stayed 1 night in Feb 2023
Response from Manager on Mar 4, 2023
Hi Kent,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Feb 2023
Response from Manager on Mar 3, 2023
Hello Andrew, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Manager on Feb 28, 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Lacie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was ok under bed wasn’t cleaned n in chair was dirty and main entrance smelt funky
Stayed 1 night in Feb 2023
Response from Manager on Mar 1, 2023
Hello Lacie,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

Suzanne

Stay at econolodge in ames iowa. We needed a plac
Stayed 1 night in Feb 2023
Response from Manager on Feb 28, 2023
Hello Suzanne,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Larry

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Heater was defective.
Stayed 1 night in Feb 2023
Response from Manager on Feb 18, 2023
Hello Larry,Thank you for sharing your experience with us. We appreciate the input referring to our heater. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable, room was clean and the hotel was quiet. The continental breakfast was better than I expected.
Stayed 1 night in Feb 2023
Response from Manager on Feb 14, 2023
Hello Jennifer,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed as well as our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Hello Jeffrey,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
I’ve stayed here for years. It’s a bit dated, but kept clean. Comfortable and very friendly staff. Inexpensive.
Stayed 1 night in Jan 2023
Response from Manager on Jan 30, 2023
Hello Dennis,Thank you for your review and comments regarding our staff. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Jeanne

Stayed 1 night in Dec 2022
Response from Manager on Nov 7, 2023
Hello Jeanne,Thank you for choosing our hotel for your stay! We sincerely apologize for any inconvenience you may have encountered during your visit. We appreciate your feedback and will use it to improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Good

Hannah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and check-out, great value for price. Very quiet even though it's right next to busy Rte 30
Response from Manager on Nov 5, 2022
Hello Hannah,We appreciate that you've taken the time to share with us regarding our price and your comments about our value. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 Okay

Kathleen

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a good cleaning, rooms & public spaces!
Reception person was not very friendly, loud partying in the rooms adjacent, and doors slamming throughout the night, the rooms are not very soundproof. Top of the stairs to the first floor, there was a plug-in cover laying on the carpet, which foretold the condition of the room: mold in the bathtub, stained carpet, and old-style bedding. The bed was bouncy, no support, the blanket old and scratchy, and top cover, dated, and old. Invest in better mattresses!
Stayed 1 night in Oct 2022
Response from Manager on Nov 1, 2022
Hello Kathleen, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

KeoOudom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking in alot of restaurant and shopping
Stayed 2 nights in Oct 2022
Response from Manager on Oct 18, 2022
Hello KeoOudom,We can't thank you enough for sharing your feedback with regards to our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Jesus, Hoffman Estates

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty clean, no stains in the furniture. I like the floor was laminate( which feels cleaner) .
Stayed 2 nights in Oct 2022
Response from Manager on Oct 18, 2022
Hello Jesus, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Shane

Stayed 2 nights in Sep 2022
Response from Manager on Oct 8, 2022
Hello Shane,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

William

Business traveler
Liked: Staff & service
As advertised
It is as advertised no frills. The night staff was very nice when I checked in and the next day when I ask for more towels.
Stayed 3 nights in Sep 2022
Response from Manager on Oct 3, 2022
Hello William,Thank you for sharing this honest review and feedback about our staff as well as our towels. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Scott, Lake Mills

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. For one night it was convenient. Bathrooms need updating. The price was jacked up for the weekend due to the ISU football game. Breakfast hit the spot.
Stayed 1 night in Sep 2022
Response from Manager on Oct 3, 2022
Hello Scott, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.