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Reviews of Fairfield Inn & Suites by Marriott Ames

2.5 out of 5
Fairfield Inn & Suites by Marriott Ames
2137 Isaac Newton Drive, Ames, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 200 out of 346 reviews" "
Rating 8 - Good. 98 out of 346 reviews" "
Rating 6 - Okay. 26 out of 346 reviews" "
Rating 4 - Poor. 17 out of 346 reviews" "
Rating 2 - Terrible. 5 out of 346 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Amy Alexandria

Liked: Staff & service, property conditions & facilities
Everyone was very nice and helpful. Very quiet and convenient to freeways. The only thing I would say could have been better is the cleanliness of the room I stayed in. Bathroom door looked like frosting finger marks from little ones as well as on the window. Also the bathtub had that pinkish/red fungus in a couple spots.
Stayed 5 nights in Apr 2024

4/10 Poor

Derek

Traveled with family
Disliked: Property conditions & facilities
There was no hand soap. When we asked, we were told that they didn’t get their shipment in. To me, that is unacceptable. The breakfast options were limited and the juice was served in bottles and there was no more when we came down at 8 am.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the friendly staff at check-in including a complimentary cookie and 24-hour coffee/tea bar.
Stayed 1 night in Apr 2024

8/10 Good

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was 3 miles from Iowa State and located close to a Mexican restaurant and several full service convenience stores
Stayed 3 nights in Feb 2024

10/10 Excellent

Simion

Stayed 1 night in Mar 2024

10/10 Excellent

Jesper

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 3 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Thank you for your most review of the Fairfield Inn & Suites Ames. We hope to host you again.

8/10 Good

Stephanie J

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Feb 7, 2024
Thank you for your most recent review. We hope that next time you are in town that we can host again and exceed your expectations as that is always our goal with guest satisfaction.

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ISU Graduation stay in Ames
The hotel is clean and the personnel is very cordial and warm. Especially Lisa from the kitchen ; she goes beyond her duty to give a special service to the guests . Our only dissatisfaction was the night when we arrived with the thermostat of the room , it was broken and the night was chilly. Nevertheless, as soon we informed the situation , we got another room in perfect conditions.
Stayed 5 nights in Dec 2023

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always very good.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 7, 2023
Thank you for your most recent response. We hope that we can continue to satisfy your travel needs. Please always ask the front desk if there is anything we can do during your stay.

6/10 Okay

Ronald

Traveled with partner
Nice, quiet, comfortable
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Thank you for your most recent review. Your experience has been shared with the staff and we hope to be your preferred hotel when you are in the area again. Happy Holidays!

10/10 Excellent

Cliffton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Thank you for your most recent review. Your experience has been shared with the staff and we hope to be your preferred hotel when you are in the area again. Happy Holidays!

10/10 Excellent

Julie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff where great. We stayed a week, and never once had an issue. Room was clean, guest service was fantastic the staff always greeted us and checked in to see if we needed anything.
Stayed 7 nights in Oct 2023
Response from General Manager on Dec 7, 2023
Thank you for your most recent response. Our goal is to always help our long lost family members whenever they are in town. We hope that you will come see us again when you are in the area.

4/10 Poor

Joanna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Please don’t stay here
I typically do not leave negative reviews but this hotel is horrible. The first room had disgusting black hairs and yellow stains all over the beds. The lady at the front desk was nice enough and said we can either change the sheets or change rooms..we changed rooms. The second room did not have black hairs in the bed but had them all over the bathroom floor. The walls were filthy, the carpet was disgusting, there was soda or something else splashed on the wall and just left to dry, the pool was ice cold, there was bugs all in the lobby, and the bed was extremely warn out. I am disappointed Marriott is allowing these owners to use their name.
Stayed 1 night in Oct 2023
Response from General Manager on Dec 7, 2023
We apologize for the inconvenience you experienced during your stay with us. We are currently going to start renovations soon and our hope is that when this is complete all issues will be rectified. We appreciate your feedback and your experience has been shared with all of the management staff to ensure this is an isolated experience.

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Dec 7, 2023
Thank you for your most recent feedback. Your experience has been shared with the hotel staff so we may better improve for guest satisfaction.

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities
My shower curtain had mildew growin on it. I didn’t want or need housekeeping services so I dealt with it.
Stayed 5 nights in Sep 2023

10/10 Excellent

Heriberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near of highway.
Stayed 7 nights in Sep 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023
Response from General Manager on Dec 7, 2023
Thank you for your most recent feedback. Your experience has been shared with the staff so that we may improve for guest satisfaction overall.

8/10 Good

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was much better than expected for the price. Staff was very friendly and helpful. The room was clean and spacious. The breakfast wasn’t much to rave about but decent enough. The pool and jacuzzi were clean but small. The work out room had equipment that didn’t work which was a bummer. But overall it was a good hotel.
Stayed 10 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and good rates. Room was very clean and comfortable. I'd stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Rosemary

Liked: Cleanliness, staff & service
Needs a night light in bathroom
Stayed 1 night in Aug 2023

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Aug 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No unique features
Stayed 2 nights in Jul 2023

8/10 Good

Patrick

Traveled with family and small children
Liked: Cleanliness
Doors/Walls do not provide much for noise reduction. We could hear everything anyone said going down the hallway. Property was clean. The only staff we had interactions were pleasant. Breakfast had good selection, typical heat and eat stuff, nothing fancy.
Stayed 1 night in Jul 2023

10/10 Excellent

Orrin

Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and room. Safe area and quiet. Only about 5 minutes from ISU.
Stayed 2 nights in Jun 2023

2/10 Terrible

Steve

Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility
Stayed 1 night in Jun 2023

10/10 Excellent

Kerstin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

SUZANNE, Coon Rapids

Traveled with family
Liked: Staff & service
Light over desk is out. Was replaced, but too dim to read a book or study. Shower walls are dirty. People are shouting down the hall @ one another.
Stayed 1 night in Jun 2023

10/10 Excellent

Bert

Stayed 1 night in Jun 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Dzemal

Stayed 1 night in May 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Gates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Melissa

Stayed 1 night in Apr 2023

10/10 Excellent

Brian, Inverness

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Apr 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Elle

Stayed 1 night in Mar 2023

10/10 Excellent

Kristin Van

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy and quiet -- good price.
Stayed 1 night in Mar 2023

6/10 Okay

Joseph

Stayed 2 nights in Mar 2023

10/10 Excellent

Chad

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Tried to check us into two different rooms that the beds had not been made or the room cleaned.
Stayed 1 night in Feb 2023

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Bed was hard as a rock. We tried to get breakfast and coffee twice but everything was gone both times. So we had to pay to eat somewhere else.
Stayed 1 night in Feb 2023

10/10 Excellent

Mavis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and excellent stay Great breakfast
Stayed 1 night in Jan 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy
Stayed 1 night in Jan 2023

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from General Manager on Dec 7, 2023
Thank you for your most recent review. We appreciate the feedback and your experience has been shared with the staff.