Ratings based on 693 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Room OK, pleasant environment, good access to ISU, Sunday dinner not the best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bondurant

Nice hotel, easy to fine

Posted Oct 2, 2017
We stayed here for the Luke Bryan concert in Boone. Staff was very accommodating when I requested early check in and very friendly upon arrivals. Rooms were clean and nice. Will definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
The strong presence of Iowa State theme makes for a unique stay.
3 out of 5
by A verified traveler from Minneapolis

Not the best experience

Posted Aug 25, 2017
Rooms werent ready for multiple families, had to wait over an hour. And this was 30 minutes after published 4pm check in time. The hotel appears to of had a partial renovation at one point but we had watermarks all on our ceiling. After we actually checked in after the hour wait. The hotel front desk called me at 1 AM to see why I hadn't checked in. Their check in process was not ideal. If I would've been any other type of customer I would've been extremely mad and threw a fit. I didn't ask for any type of discount or refund because I booked through Expedia and they usually act like they can't do anything when you book through a different vendor.
Comment from Hotel Management
Aug 29, 2017 by Greg Peterson, Hotel Management
Thank you for your recent stay and feedback. Please accept our most sincere apologies you experienced with the arrival experience and room condition. We will review internal to address these problems.
5 out of 5
by Ann

Posted Jul 16, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017
Thank you for your recent stay and feedback! - Greg Peterson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Visiting my son in Ames

Posted Jul 11, 2017
Great deal and good service. Had a wonderful time in Iowa
Comment from Hotel Management
Jul 17, 2017 by Greg Peterson, Hotel Management
Thank you for your recent stay and feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
It was okay! Average hotel for college town. Great location, very nice trails! It was cool for a Bball tournament
Comment from Hotel Management
Jul 17, 2017 by Greg Peterson, Hotel Management
Thank your for your recent stay and feedback!
5 out of 5
by Jessica

Our stay

Posted Jul 3, 2017 on Hotels
The stay was great!the restaurant at this hotel needs work!especially when you can get free continental breakfast every where and they charge for not so good food!
Comment from Hotel Management
Jul 17, 2017
Thank you for your stay and feedback!
4 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017
Thank you for your review!
3 out of 5
by A verified traveler

ISU orientation visit

Posted Jun 18, 2017 on Hotels
The load air conditioner kept us awake. About 10:30 pm someone must have been smoking pot below our window as it was drawn into our room. The electricity went off during our morning showers. Took 15 minutes for help to figure out which breaker to flip. Room was over priced.
Comment from Hotel Management
Jul 4, 2017
Thank you for your feedback! I am very sorry that the air conditioner kept you awake. Do you happen to know if it was the HVAC or centralized air that was making the noise so I can address the issue? We try to address these issues as they appear and having to wait 15 mins to take a shower is a huge inconvenience to you. Again, I apologize that this occurred, and I assure you that this is not a common occurrence as we strive to make sure all of our guests are satisfied.