Ratings based on 737 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ames iowa

Posted Feb 18, 2018
Very nice hotel. Comfortable clean and well kept.
Comment from Hotel Management
Feb 19, 2018 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you very much for staying with us Mr. Jason. We are pleased to hear you had such a pleasant stay with us here in Ames and hope you are back soon! We greatly appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2018
Always been a great place to stay at Iowa State! Great location,great staff, great facilities. I would definitely t
Comment from Hotel Management
Feb 15, 2018 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you so much for staying with us! We are glad you had a pleasant stay and enjoyed our close proximity to Iowa State! We really appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom water

Posted Feb 5, 2018
You need to stay more then 10 minutes to get the hold water in the bathroom. Terrible in winter. No bath in bathroom.
Comment from Hotel Management
Feb 15, 2018 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you for staying with us. We are extremely sorry to hear about the long wait in trying to get the water to warm up. This is unacceptable and not how we want things to go for our guests. I will address this with our maintenance department to make sure this is not an issue in the future. Thank you very for bringing this to our attention, we really appreciate the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2018
Cons: Electrical outlets increased-USB outlets added. There was no electrical outlet where the coffee pot was. Had to carry the coffee pot to outlet.
Chose Gateway due to its proximity to CY Stephens Auditorium. Perfect location- nice facility
Comment from Hotel Management
Jan 29, 2018 by Greg P, Hotel Management
Thank you for your recent stay and feedback. We will work increasing our outlets and charging stations in the guest rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Short stay

Posted Jan 18, 2018
I was only there less than 24 hours but had no problems.
Comment from Hotel Management
Jan 18, 2018 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you so much for staying with us! We are glad to hear you had no issues even though you were only here for a short amount of time. We appreciate the feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Nice, clean and friendly

Posted Jan 18, 2018
I enjoyed my room. Clean and spacious. Check in/out was quick and easy.
Comment from Hotel Management
Jan 18, 2018 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you so much for staying with us! We are very happy to hear that you had a pleasant stay and enjoyed the room! We appreciate the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2017
We love staying here! The only thing that would be better is if they had a complimentary breakfast.
Comment from Hotel Management
Jan 2, 2018 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you very much for staying with us! Glad to hear that you enjoyed staying with us, given the exception of the breakfast. We appreciate the feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2017
Great stay, recommend Great stay, re Great stay, recommendcommend Great stay, recommend
Comment from Hotel Management
Dec 28, 2017 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you so much for staying with us. I am glad you had a wonderful stay with us and hope to see you again soon! We appreciate the feedback!
3 out of 5
by A verified traveler from Manning, IA

Close to ISU. Overpriced.

Posted Dec 16, 2017
Close to ISU for graduation. Mattress on beds are terrible, pillows smell old & were lumpy like the mattress. Overpriced for the quality.
Comment from Hotel Management
Dec 18, 2017 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you very much for your feedback Linda! I apologize sincerely for the uncomfortable stay and have shared this with our housekeeping department and also the management team to get this corrected.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockton Il

College visit

Posted Dec 9, 2017
Very nice stay. Clean rooms spacious. Hotel very well kept. And nice onsite restaurant.
Comment from Hotel Management
Dec 9, 2017 by Neil Upadhyay, Front Office Manager, Hotel Management
Thank you very much for staying with us Gerald! Pleased to hear that you had a pleasant stay and we really appreciate the feedback!