Posted Oct 13, 2015
Kids and I swam in pool for one hour in the evening, only ones there. My son,10, came over and said there is poo in the pool. I figured it was someone's joke like in Caddyshack. He said he scooped it up in his hands to get it out of the pool (thought it was a bug) and put it on edge of pool. Unfortunately, we both smelled it and determined it was in fact feces. Then my daughter, 12, pointed out that she had observed more in the pool. Quickly got kids out of the pool and up to room to shower. Called front desk and spoke to David and told him what happened. He apologized and said the manager took care of the pool and was gone for the weekend (this was a Sunday nite). He said he would give us some money off room, then called back and said he couldn't because we had paid thru Expedia; instead would give us free breakfast coupon. He brought up coupon and also extra shampoo and towels that we needed. Went to bed and left in a.m. Had to go back a half hour later as my daughter forgot an expensive thermos there. They gave it to me, and while there, I used the main floor restroom.Leaving, I peeked in the pool window to see what they had done to close off pool (I knew they would have to close it to clean it). I wasn't going to even write about it, but when I saw that there was no sign, I felt I had to. Very disappointed that they put other guests at risk with fecal matter in pool. We will not stay here again.
Comment from Hotel Management
Oct 16, 2015 by sld, Hotel Management
Thank you for your concerns on the pool.Our Certified Pool Operator was informed that night and followed state code guidelines in removal /cleaning of the solid matter.We ran the proper tests before re-opening the next day.We would love to welcome you back should you decide to give us another chance