Ratings based on 901 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kntaril

Extra charges

Posted Nov 19, 2017
Hotel was excellent. However I booked at one rare and then received additional charges with no explanation. I expect Expedia rate to be complete & i expect Doubletree to inform me if extra charges.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
It was close to what I wanted to do. The bathroom area is a little small but other than that it was good,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Posted Nov 14, 2017
Pros: location, warm cookies, shuttle service, beds, no carpet in rooms
Cons: The wait time in the morning at the coffee bar was unreasonably long. I had to wait 15 minutes to pay for a bottle of water. More staff needed
Location: Close to shopping and eating establishments
Great hotel would recommend for girls shopping weekend or families. Loved the shuttle service a big bonus so all ladies could have a drink and enjoy the evening. Rooms clean, modern, comfy beds
4 out of 5
Recommended
for Everyone
by A verified traveler from rochester Ny

Nice hotel

Posted Nov 12, 2017
Very warm staff, and well maintained hotel. Very modern looking rooms and great layout. My second stay there and I will be back next time I'm in the Buffalo area.
Comment from Hotel Management
Nov 14, 2017 by Joanne Andrews, Hotel Management
Thank you so much for your feedback and your loyalty!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
Very nice staff. The people at the check in and the bartender where super sweet
Comment from Hotel Management
Nov 14, 2017 by Joanne Andrews, Hotel Management
Thank you so much for your kind remarks! Please come see us next time you are in town.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Close to UB campus, loads of parking

Posted Oct 23, 2017
Very friendly staff- especially night bartender who was also back in am for event staffing. Delicious signature cookies. Overall good experience.
Comment from Hotel Management
Nov 14, 2017 by Joanne Andrews, Hotel Management
Thank you for your feedback! We hope you will stay with us again next time you are in the area!
2 out of 5
by A verified traveler from Seattle

Make sure no party booked if ur on ground floor

Posted Oct 11, 2017
Pros: The location to Niagara Falls, restaurants, other activities to do
Cons: renovate room 119 a bit and make sure there is no bug next time.
Location: Niagara Falls, the mall, the restaurant, especially the Texas Roadhouse, the naval ship museum. For $12, you can view 2 naval ships and a submarine.
Upon arriving to the hotel, the female staff was super nice. She gave us room 119 which is on ground floor (we didn't ask for ground floor or even handicap room) next to the room where they host party. I thought that they would be done soon, and the music was so loud, it was almost 11pm and we couldn't even sleep. We went and talk to the staff and they said that they would wrap it up soon. we ended up waiting close to 12pm to finally rest in peace. Entering the room, there was one huge bug crawling in the bathroom, we had to kill it. We got frustrated on the first day since we just landed from Seattle, which is a really long flight. and we had tight schedule ahead of us. To experience all these on the first day is not how I imagine to spend my vacation at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Byron NY

Nice but small issues

Posted Oct 11, 2017
Pros: Comfortable and clean.
Cons: Breakfast should have been free.
Location: Weren't staying long enough to see.
Sink fixtures loose and need to be tightened. Also the same issue with the toilet seat. I almost fell off. The pet deposit should be refundable if no issues were found at checkout. A complimentary free breakfast would have been a nice feature. Instead it was pricy to have breakfast.
3 out of 5
by A verified traveler from Toronto, On

Just ok

Posted Oct 11, 2017
Pros: Location is great
Location: Lots of shopping and restaurants nearby
Room was ok......just ok. Especially for the price. I feel it was overpriced. Could hear people in adjoining rooms and in the hallway like they were in the room with you.
5 out of 5
Recommended
for Families
by A verified traveler from NY

Great stay

Posted Sep 12, 2017
Hotel was clean and staff was friendly. Was staying at hotel while visiting my son who attends the University of Buffalo. Hotel is within minutes of the university. Will be my hotel of choice when visiting Buffalo. They also provided a shuttle to the airport for my group.
Comment from Hotel Management
Oct 11, 2017 by jandrews, Hotel Management
Thank you so much for staying with us and your kind remarks! We appreciate your feedback!