Ratings based on 76 Verified Reviews

4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for visiting UMass Amherst.

Posted Dec 11, 2016
Pros: Convenient for a school visit.
Location: The Pioneer Valley is a great area to visit.
Located in the middle of the campus, the Hotel UMass is the best place to roll out of bed and visit the campus. Otherwise, it's probably nicer to stay in Amherst at a B&B or in Northampton if you want to visit the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, United States of America

Very Nice Hotel!

Posted Oct 25, 2016
Extremely well-kept, clean, comfortable hotel and room; very personable, helpful staff. Apparently the hotel is run by U Mass students, and they all deserve an A!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for move in my son into UMass

Posted Sep 9, 2016
Excellent experience. Will be back soon!!! Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Sep 4, 2016
Located perfectly and probably the best hotel when you're around UMass. Seems like the hotel was renovated recently -- very new.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2016
Includes a continental breakfast, and there was complimentary coffee and pastries in the lobby. Complimentary water bottles in the room too. Staff was friendly. Rooms are comfortable enough.
3 out of 5
by A verified traveler

Eh

Posted Sep 3, 2016
Staff was great, but room was average. Got placed right next to the elevator, which made for a noisy night. Strange banging noises all night long from unknown source. Faucet felt like it was on the verge of falling apart, toilet creaked like it might fall off the wall. Seriously tight quarters in the bathroom in general.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Convenient on campus hotel

Posted Aug 8, 2016
Rooms are small but adequate. Bathrooms have shower, no tub, and are also on the small side but nicely styled. No fridge. The lobby is lovely but the breakfast area needs to be reconfigured. We could not get near the food because the area had been entirely taken over by a bunch of extremely obnoxious teens. Considering the size of the lobby I'm sure this could be achieved. Overall the hotel was nice enough and would stay here again, fingers crossed the obnoxious teens don't choose the same weekend!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2016
Front desk staff very polite, helpful and friendly. Room for most part was clean. Tiles in shower could be cleaner & a small refrigerator would have been convenient. Overall a reasonable hotel for a college campus & I would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel at the Heart of UMass

Posted Aug 1, 2016
Standard rooms. Very quiet. Very courteous, friendly, and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the middle of campus

Posted Nov 22, 2015
Great location in the middle of campus. Very convenient. Was there for a college for and to revisit the campus after 25 years. Staff was great. Quiet. Parking was a bit far away but had a dolly for luggage. Only complaint was shower soap was very small. Nothing else.