American cuisine

Reviews of Reikart House, Buffalo, a Tribute Portfolio Hotel

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 523 out of 621 reviews" "
Rating 8 - Good. 65 out of 621 reviews" "
Rating 6 - Okay. 21 out of 621 reviews" "
Rating 4 - Poor. 8 out of 621 reviews" "
Rating 2 - Terrible. 4 out of 621 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fabiola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable accomodations and nice ambiance.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Fabiola,Thank you so much for taking the time to share your thoughts on your recent visit. We strive to meet expectations like yours, and we’re happy to hear our hospitable team and comfortable accommodations hit the mark for you. It was a pleasure having you as our guest, and we hope you return to Reikart House, Buffalo, A Tribute Portfolio Hotel soon!Kind Regards,Matthew ChiazzaGeneral Manager

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and hotel!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Raymond,We put customer experience and satisfaction as our priority, and your review reaffirms the hard work that our team puts in every day. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Kind Regards,Matthew ChiazzaGeneral Manage

10/10 Excellent

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant
Stayed 1 night in Dec 2023
Response from General Manager on Mar 3, 2024
Dear Jodie,We are delighted that you were able to spend some time with us! Thank you so much for your perfect rating and for spotlighting our great restaurant. It was a pleasure having you here, and we hope you return soon!Kind Regards,Matthew ChiazzaGeneral Manager

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best hotel in western New York. The staff is incredible, the rooms are beautiful and spacious, and the food and bar at the Jazzboline are top notch. We travel a lot and the Reikart is a wonderful experience.
Stayed 1 night in Feb 2024
Response from Matt on Feb 27, 2024
We appreciate your review and look forward to welcoming you back again soon!

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. One of the nicest hotels we’ve ever stayed at. Service was great. Room was spacious and had all the amenities we needed. Great attention to detail. Loved it! Would highly recommend.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Natalie,Thank you for such a glowing review! We're thrilled to hear our property ranks among the nicest hotels you've stayed at and that you appreciated our service and attention to detail. Your recommendation means a lot to us, and we look forward to welcoming you back to Reikart House, Buffalo, A Tribute Portfolio Hotel for another wonderful stay.Kind Regards,Matthew ChiazzaGeneral Manager

10/10 Excellent

William, Ferndale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Reikhart when in Buffalo. It is easy to get to, near Amherst and clean. The suite is the hest option as it is roomy and modern. Staff is friendly
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 8, 2024
Dear William,Thank you so much for your compliments! It's a delight knowing you enjoyed your time at Reikart House, Buffalo, A Tribute Portfolio Hotel, and could take full advantage of our excellent location and comfortable accommodations. It would be our pleasure to welcome you back in the future, should your travels point you in our direction.Kind Regards,Matthew ChiazzaGeneral Manager

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Matt on Jan 2, 2024
Thank you for your review!

10/10 Excellent

Fata, Rockford

Stayed 1 night in Dec 2023
Response from Matt on Dec 20, 2023
Thank you for your review!

10/10 Excellent

Nancy

Stayed 5 nights in Nov 2023
Response from Matt on Dec 20, 2023
Thanks so much for your review!

8/10 Good

carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. we had to move because the roon next to us had been rented out to a family with many kids- can't understand how 4 kids and 2 parents could/sould stay in one room. suggest a maximum number.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Carol,Thank you for your feedback. It's great to hear you found our hotel clean and comfortable. We look forward to welcoming you back to Reikart House, Buffalo, A Tribute Portfolio Hotel, for another enjoyable stay.Kind Regards,Matthew ChiazzaGeneral Manager

10/10 Excellent

John

Great personnel and beautiful property
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear John, It was such a pleasure having you as our guest! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!Kind Regards,Matthew ChiazzaGeneral Manager

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thoroughly enjoyed my stay, extremely comfortable and clean.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Brad,We're delighted you enjoyed your stay at Reikart House, Buffalo, A Tribute Portfolio Hotel! It's great to know that our clean, comfortable rooms provided you with the ideal place to rest. The next time you're in the area, we'd be happy to host you again.Kind Regards,Matthew ChiazzaGeneral Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very very nice hotel!!
This is the nicest hotel I have stayed in in a very long time. I loved everything about it. It is very high quality decor, nice sized room and bathroom. Very pretty lobby and grounds. Easy to get in and out of, and the service is phenomenal!
Stayed 3 nights in Sep 2023
Response from Matt on Sep 5, 2023
We appreciate your kind words! We look forward to welcoming you back again soon!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this place for 2 night for a Labor Day weekend and it was amazing! The staff is beyond friendly and caring, the hotel itself is super clean comfortable and cozy. I loved the colonial style it’s made in, my favorite. I have to say that it’s very pricey to stay in any hotel in the US, and the quality of service and accommodation won’t necessarily be worth the price you are asked to pay, which is opposed to this place. I had the best sleep, we had the best time. We had an autistic teen with us and staff was extremely understanding and went above and beyond. HIGHLY RECOMMEND!!! Don’t waste your money in the area some place else and come straight here!!!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Elena,What a lovely review to receive! We are delighted to know that you appreciated our friendly and helpful staff members and clean atmosphere. We work hard to consistently meet or exceed the expectations of our guests. Come back soon for another visit! Kind Regards,Matthew ChiazzaGeneral Manager

10/10 Excellent

Yahya

Stayed 1 night in Aug 2023
Response from Matt on Sep 21, 2023
Thank you for your review!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reikart House on Sep 7, 2023
Denise, Thank You so much for your feedback on your stay with us here at Reikart House! We are happy your experience was top knotch. We look forward to hosting you again!

10/10 Excellent

Justin

Stayed 2 nights in Jul 2023
Response from Reikart House on Aug 13, 2023
Justin, we are so elated you enjoyed your stay with us! We look forward to hosting you in the future!

6/10 Okay

Edward

Traveled with family
Liked: Property conditions & facilities, room comfort
Nothing special, but convenient for us
The property is nice and newish, but the level of service was not what I was expecting - they seemed very short staffed. It was a big negotiation to get my room cleaned, and the special touches other reviewers got (stuffed animals for kids, fresh cookies, any gesture at all) were not received despite booking a suite for several days. The location was convenient for me however - just know it's nothing special.
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 23, 2023
Dear Edward,Thank you for staying with us and taking the time to share your thoughts. We're glad our nice property and convenient location added to your experience. However, we apologize for any issues with staffing. Your comments help us improve, and we'll keep them in mind. If you're in the area again, please consider coming back to see us.

4/10 Poor

Chris

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Water faucets incorrectly plumbed - for adults its inconvenient, child had really hot water exposure. Should be fixed.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 13, 2023
Dear Chris,Thank you for staying with us and taking the time to share your concerns. We apologize for any issues with the bathroom, and we'll look into your comments further. If you're in the area again, please come back to see us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
We had an amazing experience. The hotel is beautiful. The facilities in the room were very well put together. The staff were very responsive and eager to help. I will definitely stay at this hotel again.
Stayed 3 nights in May 2023

4/10 Poor

Chrisley

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Linn, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Matt on May 6, 2023
Thank you for your review!

6/10 Okay

Bradley

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities
The lobby is a nice area, stylishly designed. The rooms are almost motel style. Ground floor looking right into parked cars. They overcharged by a night and wouldn’t reverse the charge. Front desk friendliness was hit and miss.
Stayed 4 nights in Apr 2023
Response from Matt on May 6, 2023
We appreciate your review and feedback. We are sorry you did not have a great experience with us but we do hope to welcome you back again in the future.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel. Amazing Jazz restaurant!
Stayed 1 night in Apr 2023
Response from Matt on May 6, 2023
We appreciate your review!

10/10 Excellent

Audra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Apr 2023
Response from Matt on May 6, 2023
Thanks for your review!

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here, would highly recommend
Stayed 3 nights in Apr 2023
Response from Jeff R on Apr 22, 2023
Thank you for staying with us! Hope you'll visit us again soon.

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location, fabulous staff and property. Near great restaurants and coffeehouses.
Stayed 2 nights in Mar 2023
Response from Matt on Apr 3, 2023
Thank you for your comments and review!

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Clean. Beds are comfortable.
Stayed 1 night in Mar 2023
Response from Matt on Mar 24, 2023
We appreciate your review and comments!

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely. Thanks!
Stayed 3 nights in Mar 2023
Response from Matt on Mar 11, 2023
Thank you for your comments and review!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at the Reikart. Its a very classy and modern hotel. The staff is great and friendly. I loved the bed, I felt like I was sleeping in a cloud. Will book this hotel when I am in the area again.
Stayed 2 nights in Feb 2023
Response from Matt on Mar 2, 2023
Thanks so much for your review!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how clean this property is, and adjoining restaurant was amazing!
Stayed 1 night in Feb 2023
Response from Matt on Feb 27, 2023
Thank you for your review!

6/10 Okay

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, the restaurant beside the hotel used to be great. The menu has changed, portions smaller and EXPENSIVE! Wouldn’t recommend.
Stayed 1 night in Feb 2023
Response from Matt on Feb 27, 2023
We appreciate your review and feedback. Very sorry for your experience with the restaurant.

4/10 Poor

Yijie

Traveled with family
Disliked: Cleanliness, staff & service
Very disappointed about the consistency of the information being delivered by the front desk, and the cleanliness of the bed.
Response from Front Desk Staff on Feb 23, 2023
Good Evening, We apologize that this stay was not up to your standards. This is not our usual standard. We hope that we can make it up to you in a future stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Matt on Mar 11, 2023
Thank you for your review!

10/10 Excellent

Deniqua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how someone was there to take the luggage up for me
Stayed 2 nights in Feb 2023
Response from Sara on Feb 23, 2023
Good Evening Deniqua! We are so happy to hear that you had a plesant experience with our front desk ambassadors! We hope you can come back to visit soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Great hotel and very comfortable. Hotel looks great and is clean. Service is always good.
Stayed 1 night in Jan 2023
Response from Matt on Feb 11, 2023
Thanks so much for your review!

10/10 Excellent

Barbara, Atlanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely peaceful hotel wiith a very good breakfast.
Response from Jeff on Jan 20, 2023
Thank you for staying with us - and for your kind comments. We hope to see you again soon.Regards.Jeffrey RobertsFront Office ManagerReikart House

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Matt on Dec 23, 2022
Thank you for your review!

10/10 Excellent

John

Stayed 1 night in Dec 2022

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique feel at reasonable prices Staff excellent, cleanest room in ages. Upscale finishes and great room furniture make, for a fantastic stay
Response from Matt on Dec 5, 2022
Thanks so much for your review!

10/10 Excellent

heejong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist, Mr. Mis, was very polite and concerned about customer's needs. The other staffs were equally kind and ready to serve for the comforts of people who were staying. Thank you very much Mr. Mis.
Stayed 1 night in Dec 2022
Response from Matt on Dec 8, 2022
Thanks so much for your comments!

10/10 Excellent

Shaneill

Stayed 1 night in Dec 2022

8/10 Good

Roopan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean!
Stayed 1 night in Nov 2022
Response from Jeffrey Roberts for Reikart House on Nov 20, 2022
It was a pleasure to have you with us. Thank you!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!! Jazz online is delightful!
Stayed 2 nights in Oct 2022
Response from Matt on Nov 1, 2022
Thank you for your review!

8/10 Good

Thomas

Stayed 1 night in Oct 2022

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Great stay! Beautiful hotel and amenities. Breakfast was delicious and staff all very professional.
Stayed 1 night in Oct 2022
Response from Jeff on Oct 26, 2022
Hello Martha! Jeffrey Roberts here from Reikart House. Very happy to learn that your visit with us was enjoyable. We strive to provide a top-notch stay for all of our guests and hope to see you again soon! Regards from the whole Reikart House staff.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were in for a football game and it’s close and convenient to UB. Everything was great.. room, staff, service and an excellent attached restaurant/bar. Great food, wine selection & cocktails. All staff and service top notch as well.
Stayed 1 night in Oct 2022
Response from Jeff on Oct 26, 2022
Hello Michael! Thanks so much for your comments. We do strive to provide a clean, comfortable, and convenient stay for all of our guests - and we like our restaurant "The Jazzboline" too! We hope to see you again soon - with regards from the whole Reikart House staff.

10/10 Excellent

Michael J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property centrally located, close to airport and major roads
Stayed 2 nights in Sep 2022
Response from Matt on Oct 27, 2022
Thank you for your review!