Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Qatar

Nice hotel location and stuff

Posted Aug 6, 2016
Good hotel, Clean, good for families.. Good staff Breakfast buffet should be improved. The only disadvantage that once there is a wedding ceremony, it is very loud and noisy to the residents. Would come again to this hotel
Comment from Hotel Management
Aug 8, 2016 by Room Divsion Manager, Hotel Management
Dear Mr Ahmad First of all allow me to thank you for taking time and writing to us your comments regarding your stay in ibis Amman We very much appreciate your comments regarding your stay at the ibis Amman Al Madinah. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Khaled Adawi Rooms Division Hotel Ibis Amman
5 out of 5
by Sreyas Reddy

Posted May 25, 2016 on Hotels
Comment from Hotel Management
by khaled adawi, Hotel Management
Dear Sir/Madam Greeting from ibis Amman Thank you for your feedback about our hotel; it is always a pleasure to receive positive feedback I will share your comments directly with the team; this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Lama' Masarweh
4 out of 5
by A verified traveler

Posted Apr 17, 2016 on Hotels
Hotel tres correct, bon rapport qualité prix mais les restaurants et petits déjeuners servis par l'hotel ne sont vraiment pas terribles.
Comment from Hotel Management
by khaled adawi, Hotel Management
Dear Sir/Madam We very much appreciate your comments regarding your stay at the ibis Amman Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Khaled Adawi Rooms Division Hotel Ibis Amman
4 out of 5
by A verified traveler

Hotel with fascinating location

Posted Mar 10, 2016 on Hotels
Overall aspects of this hotel were perfect like always. The only inconvenience is that window couldn't be opened.
Comment from Hotel Management
by khaled adawi, Hotel Management
Dear Sir/ Madam We very much appreciates your comments regarding your stay at the ibis Amman Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khaled Adawi Room division Hotel Ibis Amman
2 out of 5
by A verified traveler

Posted Feb 26, 2016 on Hotels
I was a bit disappointed due to the following factors: - the room is in bad condition - coffee maker was not working properly - no ashtray in a smoking room - very hard to control the water temp in the shower - shower soap dispenser was empty
Comment from Hotel Management
by khaled adawi, Hotel Management
Dear Sir/madam thank you for taking the time and trouble to write to us your comments regarding your stay at ibis Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that action will be taken with the concord department in order to correct the issues mentioned in your email once again I do apologies for any inconvenience caused and hope to be able to welcome you again in our hotel. Sincerely, Khaled Adawi Room Division Manager Hotel Ibis Amman
4 out of 5
by A verified traveler from Beirut

With ibis you get what you expect

Posted Feb 25, 2016
One problem: the expedia booking included all taxes and yet at check in, we had to pay more and it was unjustified! When you book one room, few dollars more are not a big deal, but we were a group of 8 rooms, 12 persons, for 5 nights, so it's not any more few dollars. I never had this kind of surprises before...
Comment from Hotel Management
Jun 5, 2016 by Khaled Adawi, Hotel Management
Dear Angela Greeting from ibis Amman Thank you for your feedback about our hotel; it is always a pleasure to receive positive feedback I will share your comments directly with theteam; this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. concerning the rate variances actually it's the government tax and service charge only we dont add any thing for the rate it self Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Lama' Masarweh
5 out of 5
by A verified traveler

Posted Feb 18, 2016 on Hotels
Comment from Hotel Management
by khaled adawi, Hotel Management
Dear Sir Greeting from ibis Amman Thank you for your feedback about our hotel; it is always a pleasure to receive positive feedback I will share your comments directly with the FO team; this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Lama' Masarweh
3 out of 5
by suhaib from تركيا

متوسط

Posted Feb 17, 2016 on Hotels
فندق وسط
Comment from Hotel Management
by khaled adawi, Hotel Management
السيد صهيب المحترم تحية طيبة من فندق ايبس عمان نشكركم على إهتمامكم وإرسال ملاحظتكم لنا على إقامتكم بالفندق أملين أن إقامتكم كانت جيدة شكرا جزيلا أملين أن نستقبلكم بالمستقبل القريب خالد عدوي مدير قسم الغرف
3 out of 5
by A verified traveler

Posted Feb 9, 2016 on Hotels
Small queen size beds,no bath slippers,stained towel,small complimentry water bottles
Comment from Hotel Management
by khaled adawi, Hotel Management
Dear Sir/Madam First of all allow me to thank you for taking time and writing to us your comments regarding your stay in ibis Amman And also allow me to express my sincere apologies that your experience did not meet your expectation in some point We attach considerable importance to correcting our mistakes; in order to improve the quality and your satisfaction Once again I do apologies for any inconvenience caused and hope to be able to welcome you again in our hotel Khaled Adawi Room Division Hotel Ibis Amman
5 out of 5
by A verified traveler from Toronto

Very new hotel everthing works

Posted Feb 5, 2016
Pros: highly functional room facilities, new
Newer hotel in Amman. Taxi driver couldn't find location. Business sized hotel room, yet has everything needed and functions very well. 1 min from a shopping mall with many choices for food and a large supermarket. Very handy to shop there and bring food /drinks to Petra saving a great deal of money.
Comment from Hotel Management
Jun 8, 2016 by Khaled Adawi, Hotel Management
Dear Mr David Greeting from ibis Amman Thank you for your feedback about our hotel; it is always a pleasure to receive positive feedback I will share your comments directly with the team; this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Lama' Masarweh