61 Mohd Fayadh Al Assaf Street, Po Box 4606, Amman
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I paid the reservation via Expedia but the hotel refused to let me access my room. They told me you must pay Alain until we receive the money from Expedia.
They were rude and I was in a hurry to take some rest before my next flight. They tricked me saying if you want your room pay first. So now I paid the room twice and it was dirty room. I didn’t use anything because I was scared of getting sick.
mohammed
Stayed 1 night in Feb 2024
Response from Lama' on Mar 10, 2024
Dear Mr. Mohammed,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
Very old furniture , bathroom’s decoration , needs a lot to be done
Derar
Stayed 1 night in Feb 2024
Response from lama' on Feb 22, 2024
Dear Mr DerarThank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Adele HabaybehFront Office Supervisor
Dear Mr. WissamThank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsAdele HabaybehFront Office Supervisor
Dear Mr. Mohammad,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Ahmad,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Joseph,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
6/10 Okay
Omar, Riyadh
Business traveler
Jan 15, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
الفندق يحتاج إلى صيانة
وطاقم النظافة بحتاج إلى رقابه
عدى ذالك الفندق جيد وسعر مناسب
Omar
Stayed 1 night in Jan 2024
Response from lama' on Jan 19, 2024
Dear Mr. Omar Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
10/10 Excellent
Rana
Dec 14, 2023
Rana
Stayed 1 night in Dec 2023
Response from Lama'' on Dec 19, 2023
Dear Ms RanaThank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Fathi
Dec 8, 2023
Fathi
Stayed 1 night in Dec 2023
Response from lama' on Dec 19, 2023
Dear Mr. FathiThank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. HassanThank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
10/10 Excellent
Omar
Nov 27, 2023
Liked: Cleanliness, staff & service, amenities
It really good for the price you pay
Omar
Stayed 4 nights in Nov 2023
Response from Lama' Almasarwah on Dec 7, 2023
Dear Mr. HassanThank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
6/10 Okay
Raslan
Business traveler
Nov 17, 2023
Disliked: Staff & service
Very close to almost every thing
Raslan
Stayed 1 night in Nov 2023
Response from Lama' on Nov 19, 2023
Dear Mr. Raslan,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
It’s very bad experience with ibis hotel they not allowed visitors at the hotel like I book the room for 2 adult but they say it’s not allow for any visitors and I ask for refund they money they say we can’t refund the money not recommend this hotel
Anas
Stayed 1 night in Nov 2023
Response from Lama' on Nov 15, 2023
Dear Mr. Anas,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
4/10 Poor
Hasse
Nov 12, 2023
Hasse
Stayed 1 night in Nov 2023
Response from Lama' on Nov 15, 2023
Dear Hasse,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
مكان نظيف وموقع ممتاز وشباب مميزين بكل الاماكن داخل الفندق
Mahmoud
Stayed 2 nights in Sep 2023
Response from Lama' on Oct 1, 2023
السيد محمود المحترم بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق ايبيس عمان لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى في فندقكم مع خالص الشكر و التقدير لماء المصاروة مدير الأستقبال
Dear Mr. Rene,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Imad,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Karim
Aug 3, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are amazing. Excellent service pleasant and accommodating. The property location is centrally located to all attractions in Amman. The rooms and bathrooms are small and meed upgrade however everything in room was functioning and clean. The staff made up for the facility.
Karim
Stayed 7 nights in Jul 2023
Response from Lama' on Aug 15, 2023
Dear Mr. Karim,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Abdallah
Jul 27, 2023
Abdallah
Stayed 1 night in Jul 2023
Response from Lama' on Aug 29, 2023
Dear Mr. Abdallah,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
4/10 Poor
FARHAN
Jul 27, 2023
FARHAN
Stayed 1 night in Jul 2023
Response from Lama' on Aug 29, 2023
Dear Mr. Farhan,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
6/10 Okay
Mazen
Jul 11, 2023
Liked: Staff & service
Mazen
Stayed 1 night in Jul 2023
Response from Lama' on Jul 16, 2023
Dear Mr. Mazen,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Fadi
Traveled with family and small children
Jul 10, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
There were a few small moths in my room upon check in and a slight stuffy smell.
Fadi
Stayed 1 night in Jul 2023
Response from Lama' on Jul 16, 2023
Dear Mr. Fadi,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
10/10 Excellent
Mario
Jul 8, 2023
Mario
Stayed 1 night in Jul 2023
Response from Lama' on Aug 15, 2023
Dear Mr. Mario,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Bilal,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Ahmad,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
amin
Jun 11, 2023
Liked: Staff & service
amin
Stayed 1 night in Jun 2023
Response from Lama' on Jun 19, 2023
Dear Mr. Amin,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Location is perfect staff are good may be the ventilation in the room isnt perfect a slight smell in the room which wasnt a big issue for me i would stay there again price is reasonable
Mohammed
Stayed 3 nights in May 2023
Response from Lama' on Jun 4, 2023
Dear Mr. Mohammed,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Mohammed
Business traveler
May 21, 2023
Liked: Staff & service
It took property managet over 45 minutes to confirm my reservation with Expedia. He was curious, but he could not bypass the system eventhough I was staying in the room for under 3 hours and I really needed those three hours of sleep
Mohammed
Stayed 1 night in May 2023
Response from Lama' on May 31, 2023
Dear Mr. Mohammed,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Fathi
Traveled with family
May 16, 2023
Liked: Cleanliness, staff & service, room comfort
Fathi
Stayed 1 night in May 2023
Response from Lama' on May 18, 2023
Dear Mr. Fathi,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mrs. Rana,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
2/10 Terrible
Shrooq
May 12, 2023
Shrooq
Stayed 1 night in May 2023
Response from Lama' on May 18, 2023
Dear Mrs. Shrooq,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Yazeed
May 2, 2023
Liked: Cleanliness, staff & service
Nothing
Yazeed
Stayed 6 nights in Apr 2023
Response from Lama' on May 18, 2023
Dear Mr. Yazeed,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr Amin,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Ahmed,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mrs. Abla,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Ahmed
Business traveler
Apr 16, 2023
Liked: Staff & service
Good hotel.
Ahmed
Stayed 1 night in Apr 2023
Response from Lama' on May 3, 2023
Dear Mr. Ahmed,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
2/10 Terrible
Lina
Business traveler
Apr 1, 2023
Disliked: Cleanliness, staff & service
location of hotel is good. but not very clean hotel and breakfast was not fresh.
Lina
Stayed 1 night in Mar 2023
Response from Lama' on Apr 3, 2023
Dear Mrs. Lina,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Shawqi,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mrs. Lujain,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
10/10 Excellent
Howard How Yen
Mar 18, 2023
Howard How Yen
Stayed 1 night in Mar 2023
Response from Lama' on Apr 11, 2023
Dear Mr. Yen,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Mike,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Saddam,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
8/10 Good
Ahmad
Traveled with family
Mar 1, 2023
Liked: Cleanliness, staff & service, room comfort
Ahmad
Stayed 1 night in Feb 2023
Response from Lama' on Mar 19, 2023
Dear Mr. Ahmad,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Mike,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Mohammed,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ Almasarwah
The check in process was fast and easy and the staff was very helpfull
Mike ThatGuy
Stayed 1 night in Feb 2023
Response from Lama' on Feb 28, 2023
Dear Mike,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ Almasarwah
The location is convenient. There is a small mall just across the road where you can find your main needs. The hotel is relatively affordable. Amenities are acceptable. The basic services are available.
Ghinwa
Stayed 3 nights in Feb 2023
Response from Lama' on Feb 22, 2023
Dear Mr. Ghinwa,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Valued Guest,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager
Dear Mr. Talal,Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind RegardsLama’ AlmasarwahFront Office Manager