Ratings based on 222 Verified Reviews

3.7 out of 5
67% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 16, 2018
Comment from Hotel Management
May 19, 2018 by Ismail Bani Issa, Hotel Management
Dear Sir, Thank you for choosing to stay with Kempinski Hotel Amman and for taking the time to share your comments. we will address your issues to the relevant department accordingly and Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
1 out of 5
by A verified traveler

Hotel does not deserve a 5 star, not even 3

Posted May 11, 2018
For a touristic country like Jordan, this hotel needs to be demolished and rebuilt. I dont understand how Kempinski allows such bad addition to their name. The hotel had an extremely old look, smelled old, furniture was okay surprisingly lower in standards to any other Kempinski I have visited. Entering the hotel you feel entering a military base, I understand the situation but it was way over. The area around it is filled with bad reputation night clubs (you will get tricked at least) and streets after 8pm is filled with hustlers and pimps. And to add to the bad situation, you open a window and construction workers look back with their tools and loud machines. The only positive side was the staff, they were very helpful and smiles never left their face
Comment from Hotel Management
May 15, 2018 by Ismail Bani Issa, Hotel Management
Dear Jalal, Thank you for choosing to stay with Kempinski Hotel Amman and for taking the time to share your comments. we will address your issues to the relevant department accordingly and Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
4 out of 5
Recommended
for Everyone
by A verified traveler from India

Good hotel close to Abdoun

Posted Jan 2, 2018
Pros: accommodation and food
Very good stay! Located in a quiet street close to Abdoun and City center areas.
Comment from Hotel Management
Jan 3, 2018 by Ismail Bani Issa, Hotel Management
Dear Anand Thank you for your stay with Kempinski Hotel Amman and Thank you for sharing your feedback with us , we glad that you liked our hotel and your stay with us ,
3 out of 5
Recommended
for Everyone
by A verified traveler from dallas,tx and Jubail indusrial city, saudi arabia

The staff is amazing

Posted Dec 29, 2017
From the security guy to the cleaning staff everyone is super friendly. Usually most Hotels are super nice but they went beyond expected
Comment from Hotel Management
Jan 3, 2018 by Ismail Bani Issa, Hotel Management
Dear Alaa Thank you for your stay with Kempinski Hotel Amman and Thank you for sharing your feedback with us , we glad that you liked our staff & Services , Looking forward to welcome you back once again in the near future
3 out of 5
by Haresh

Posted Nov 17, 2017 on Hotels
Tired Property. Did not do any justice to the Brand Kempinski.
Comment from Hotel Management
Dec 10, 2017
Dear Haresh, Thank you for choosing to stay with Kempinski Hotel Amman and for taking the time to share your comments with us, we will forward your comments with relevant team to avoid such comments on the future , Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
4 out of 5
by A verified traveler from Muscat

Nice hotel, pity for the smoking everywhere

Posted Nov 4, 2017
Pros: Staff, breakfast, location
Cons: Ban smoking, apart from designated areas. Rooms could be a bit cleaner (carpet needs removing or changing)
Location: Many restaurants around
The hotel is relatively good with very nice and helpful staff everywhere. However, I was shocked to see that people could smoke everywhere! That, to me, is a NO-NO. This is also why I would not return to that hotel. I have to re-emphasize how helpful staff were everywhere.
Comment from Hotel Management
Nov 4, 2017 by Ismail Bani Issa, Hotel Management
Dear Ms. Seema, Thank you for choosing to stay with Kempinski Hotel Amman and for taking the time to share your comments with us, we glad you enjoyed your stay with us and liked our services, we will forward your comments and would be taking care accordingly Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
4 out of 5
Recommended
for Everyone
by A verified traveler from Doha

Enjoyable experience

Posted Oct 22, 2017
Pros: Every thing
Cons: Nothing
Location: The local is very good near to many attractions and resturants
Reception staff are welcoming and very nice. Check in was fast. Food is good and location very convenient. Will repeat it in the future
Comment from Hotel Management
Nov 4, 2017 by Ismail Bani Issa, Hotel Management
Dear Mr. Hussam, Thank you for choosing to stay with Kempinski Hotel Amman and for taking the time to share your comments with us, we glad you enjoyed your stay with us and liked our services Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
5 out of 5
by Adli

Posted Oct 21, 2017 on Hotels
Comment from Hotel Management
Nov 4, 2017
Dear Mr. Adli Thank you for choosing to stay with Kempinski Hotel Amman and for rating us 5/5 Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
4 out of 5
Recommended
for Everyone
by A verified traveler from Ajax Canada

Close to restaurants.

Posted Oct 17, 2017
Pros: Location, quite clean and comfortable.
Cons: Pick up service from the airport.
Location: Walk to some excellent restaurants and shops close by.
It is a good hotel located quite centrally. However, has the worst ever wifi network.
Comment from Hotel Management
Nov 4, 2017 by Ismail Bani Issa, Hotel Management
Dear Mr. Tony, Thank you for choosing to stay with Kempinski Hotel Amman and for taking the time to share your comments with us, we glad you enjoyed your stay with us and liked our services, Your comments about Wi-Fi will be forwarded accordingly and Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
4 out of 5
by david

Posted Oct 8, 2017 on Hotels
Comment from Hotel Management
Oct 16, 2017
Dear Mr. David, Thank you for choosing to stay with Kempinski Hotel Amman and for taking the time to rank us, However Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman