I was upgraded to a business room thinking that it was not be charged unfortunately that was not the case, this is not professional to add for something that you excited to be good business sense.
Comment from Hotel Management
Oct 3, 2016 by Kempinski Hotel Amman , Hotel Management
Dear Mr. Nizar,
Thank you for taking time to share your comments with us. We would like to extend our sincere apology for the misunderstanding that occurred during your stay. We are grateful for your comments, as these help us review our standards in order to continue to improve our product and service. We hope that the corrective action that we took immediately once you brought your concerns to our attention during your visit was to your satisfaction. Once again, thank you for your review and we sincerely do hope that we will be able to welcome you back in the not so distant future.