Ratings based on 196 Verified Reviews

3.7 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South of England

Nice hotel

Posted Dec 28, 2016
Good location and facilities. Loved the bowling alley. Good food at the various restaurants. Staff helpful and pleasant but occasionally overattentive. Room really comfortable.
Comment from Hotel Management
Dec 31, 2016 by Ismail Bani Issa, Hotel Management
Dear Sir, Thank you for your stay with Kempinski Hotel Amman , and Thank you for your valuable feed back with kind regards The Management The Kempinski Hotel Amman
5 out of 5
by A verified traveler

Posted Dec 10, 2016 on Hotels
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

You get what you pay for.

Posted Dec 4, 2016
We had the executive suite that was perfect for 2 adults and 2 kids. Very spacious and comfortable. However, the hotel needs renovation and is not up to what you would expect from a Kempenski. Staff is wonderful but the little things that make your stay extra special is not there. Breakfast is ok. Everything is just ok nothing to brag about. Affordable. We were charged extra because only my name was on the reservation even though when I put in 2 kids and 2 adults on the Expedia web site.
Comment from Hotel Management
Dec 6, 2016 by Ismail Bani Issa, Hotel Management
Dear Sir, We would like to thank you for your stay with Kempinski Hotel Amman and for taking the time to share your valuable feedback. We are sorry to hear about your constructive comments and truly apologize for any inconvenience. Your concerns will be thoroughly addressed. We always value the opportunity to further enhance our product and services, We are taking your comments very serious and sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
5 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Sir, Thank you for your stay with Kempinski Hotel Amman, and thank you for sharing with us your positive rating, we are glad that you enjoyed your stay and liked our hotel , we hope to have the opportunity to welcome you back in the near future With kind regards The Management Kempinski Hotel Amman
3 out of 5
by A verified traveler from riyadh

bad house keeping

Posted Nov 2, 2016
Pros: nothing
Cons: every thing
house keeping shouting and making noise in the corridor to wake up every body sleeping in the early morning ...........
Comment from Hotel Management
Nov 20, 2016 by Ismail Bani Issa, Hotel Management
Dear Mr. Taher We would like to thank you for your stay with Kempinski Hotel Amman and for taking the time to share your valuable feedback. In order for us to improve our services and enhance our guest experience, we are sorry about your experience and the noise where in the floor during your stay with us We are taking your comments very serious and sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
2 out of 5
by A verified traveler

Worst stay- DON'T STAY THERE

Posted Oct 23, 2016 on Hotels
the worst business staying ever. - Bad internet -Bad service -untrained staff (dry clean service is the worst, security are rude) not recommended for either business or anything.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Sir, We would like to thank you for your stay with Kempinski Hotel Amman and for taking the time to share your valuable feedback. In order for us to improve our services and enhance our guest experience, We are taking your comments very serious and sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman
1 out of 5
by A verified traveler from LA California

Too much going on with constructions.

Posted Sep 20, 2016
I was upgraded to a business room thinking that it was not be charged unfortunately that was not the case, this is not professional to add for something that you excited to be good business sense.
Comment from Hotel Management
Oct 3, 2016 by Kempinski Hotel Amman , Hotel Management
Dear Mr. Nizar, Thank you for taking time to share your comments with us. We would like to extend our sincere apology for the misunderstanding that occurred during your stay. We are grateful for your comments, as these help us review our standards in order to continue to improve our product and service. We hope that the corrective action that we took immediately once you brought your concerns to our attention during your visit was to your satisfaction. Once again, thank you for your review and we sincerely do hope that we will be able to welcome you back in the not so distant future.
4 out of 5
by A verified traveler from England

Nice hotel

Posted Sep 12, 2016 on Hotels
Hotel is good but not a 5 stars quality. Rooms are small for the price you pay. On the other hand the hotel cleanliness is good, location is good , but the buildings around are old and building site next to it making the view behind the hotel poor. Very friendly and welcoming staff. Security is also good
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to share your great review of your recent stay with us. Comments like yours about our friendly and welcoming staff motivate the team even more to deliver the best and most personal service to our valued guests at all times. I am sorry to read that you found your room to be small, and whilst we do offer several categories with sizes up to 124sqm, I am also happy to share with you that by the end of 2016 we will have completed a full refurbishment of all our rooms. We sincerely do hope that we will have the pleasure to welcome you back and have you enjoy our all new rooms in the not so distant future.
1 out of 5
by A verified traveler from Bahrain

didn't like it at all

Posted Sep 6, 2016
Pros: nothing much
Cons: change the attitude of the staff
Location: location is the worst cause even the Taxi cant enter nearby
the bar is an issue and its really really noisy and the staff is really unprofessional and they discomfort me
5 out of 5
by A verified traveler

Posted Aug 27, 2016
Amman amazing ......................................
Comment from Hotel Management
Sep 25, 2016 by Kempinski Hotel Amman , Hotel Management
Our sincere thanks and appreciation to you for taking the time to post a review on your recent stay at Kempinski Hotel Amman. I am pleased that we were able to provide you with an enjoyable stay and we hope to have the pleasure in welcoming you back in the near future.