Couple of disappointments in my fav amman hotel
Posted Jun 6, 2016 on Hotels
3rd time staying in this hotel, the last 2 times were definitely much much better experiences on all levels,
1- front desk employee wasnt welcoming, said i was getting an (Amman view room)
2- room i was sent to had bad smell (non smoking) the view was basically the roof top and water tanks of the building across the st
3- same employee wasnt a fan of my request to change rooms He promised me abetter room next day, i decided to let it go, then when i found makeup stained towls in the bathroom and used toilet paper clearly the bathroom was not cleaned. I called the next morning asking for status of the swich, they had no idea i put that request. again the fault of the front dest guy for not informing)
After i was completely ignored 3 times by 2 different receptionists
I called again and ODAY answers he is by far the only person who was helpfull and gave the 5 star service the hotel claims to have.
It did not take ODAY even a minute to understand my problem and have me immediately switchd to another room And kept checking if i was having a better stay untill the moment i checked out.
I thank ODAY for my great stay and hope SHERATON amman will have more examples like him around the hotel.
4. In room breakfast was a big disappointment presentation of food was very poor not at all appealing i was disappointed becuase i was expecting the same service as my last stay.
Comment from Hotel Management
Jun 15, 2016 by Muna Samawi, Hotel Management
Thank you for your time spent in writing about your experience with us on expedia.com.
Allow me please to apologize for the unpleasant experience you had related to your arrival experience and to the cleanliness condition of your room. On another positive note, Oday was very happy to know that his services exceeded your expectations and we thanked Oday on your behalf.
Your feedback about the certain areas that needs improvement will be taken very seriously and we promise you that we will share it with the concerned people as a learning opportunity.
Once again, thank you for the feedback, looking forward to welcome you for the 4th time at our hotel.