Ratings based on 4 Verified Reviews

3.8 out of 5
4.2 Room cleanliness
3.0 Service & staff
4.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Bad receptionist, bad start

Posted May 11, 2011
A friend and I were travelling with my toddler. We booked a twin one-bedroom apartment so the baby could be put down in the evening. We knew it was pretty far from Amsterdam but it was on a tram route. The receptionist was slow, kept interrupting helping to help other people. I was carrying a sleeping baby but no one helped with bags. The room was a double studio. I went back to reception. He said they'd upgrade me for a fee. I proved I'd booked a twin one-bedroom. He told me I could pay the fee after we were settled in. Excuse me? He was still attending to others over me. At one point I asked him to stop and help us. He was slow, rude, and inefficient. He finally went and got someone else, a helpful lady found us adjoining rooms because there wasn't a one bedroom available. We weren't charged extra. The room key cards for both rooms didn't work. The maintenance guy was very nice. The reception wasn't open very much, but they were helpful except that one guy. Their maps are hidden away in a drawer so you have to think to ask. The rooms we had were clean and had everything we needed. Our stay was fine once checked in. There's a little shopping centre nearby and the tram was ten minutes away. Good advice on the best tickets to buy would have been helpful, though. Also a bus to Schipol virtually at the door, which was great. I would recommend the place as long as they sort out their advertising and ensure they provide what they are selling.
3 out of 5
by A verified traveler

erg rumoerig

Posted May 26, 2016
Pros: goede locatie
Cons: personeel een cursus gastvrijheid geven
zeer onbehulpzaam personeel, met name bij reservering. Hotel zelf erg lawaaiig doordat er veel families met kinderen permanent wonen
Comment from Hotel Management
Aug 17, 2016 by Htel Serviced Apartments, Hotel Management
Hartelijk dank voor uw feedback. Wij waarderen uw mening en doen ons uiterste best om uw verblijf zo aangenaam mogelijk te maken. Het betreurt ons te lezen dat uw ervaring bij ons niet verlopen is zoals gewenst en van ons had mogen verwachten. Wij hopen u in de toekomst weer te mogen ontvangen als gast. Dan kunnen wij u laten zien dat uw mening van groot belang is in de verbetering van onze services. Met vriendelijke groet, Katrien Snoep General Manager Htel Serviced Apartments
4 out of 5
for Everyone
by A verified traveler

Posted Jan 10, 2016
Gutes Hotel mit gutem Service. Ein Supermarkt und die Metro liegen nichtmal 5 Minuten vom Hotel entfernt. Einzigste Nachteil: Hotel hat keine Bar.
5 out of 5
for Everyone
by Alain from Roissy en France

20 MN du centre ville avec le metro

Posted Jan 2, 2014
Pros: Amabilité, sourires, disponibilité
appartement studio très spacieux, équipement complet, centre commercial à 5 mn, métro à 5 mn, parking, quartier moderne, avenues larges trottoir propres et pistes cyclables, espaces verts, aucune agression visuelles, la campagne ds la ville.