A nightmare experience
Posted Nov 14, 2016
I was very disappointed because of the following:
1/ when I checked in I was nearly charged 470euros for the room I already paid in full for, as the receptionist said she needed room deposit & city tax paid on arrival. I complained & the manager took 90 Euros instead. I also booked breakfast at time of booking & the hotel said it was not included so had to pay a further 60Euros again.
2/ the hotel advertises spa facilities & when we went to use the spa I was advised I needed to switch on spa & wait 20 minutes before it could be used, so didn't bother using it in the end, so I complained about false advertising as I could've stayed at another hotel with spa & pool facilities so again was disappointed.
3/ king size suites we're smaller than expected
4/ went to use shower cap in the posh box provided & there wasn't any, again disappointed as the rooms not been cleaned or checked properly as there was only 1 tissue left in the box in the bathroom, again not good!
5/ I had 1 bottle of water from the mini bar & was charged 13Euros on checkout.
6/ they advertise hotel to be close to Dam Square but it's a 10 min tram journey or 20-30min walk. However it is close to nightclubs.
7/ bar staff in hotel is rude but the bell boys were very polite & had good customer service. The hotel looks better than it actually is & I would not stay there again, very disappointed.