Not a pleasant experience
Posted Jul 12, 2016 on Hotels
When we first arrived, it was approximately 10:30 am and therefore, our room wasn’t yet available. That is perfectly understandable.
So, with the help of a “pleasant” young man and young lady working the front desk, we placed our luggage in a secure room and went on with our day.
When we returned around 17:00 we were greeted by a young lady who insisted we only had the room for “one night” instead of two nights. She was not very nice to us when we insisted we had paid for two nights. We told her we had confirmations and showed them to her. She continued to insist we only prepaid for one night and would have to call the booking agent. She was quite rude. When we were “finally” able to convince her she had us confused with someone else, she offered no apology. She still showed signs of anger toward us.
As far as the room goes, there was far too much furniture for a room that size, causing us to stub our toes several times walking around the bed.
There also were several long dark hairs in the bathroom on the floor. We both have blonde hair, so they weren’t ours.
Also the seal on the shower door needs repair, causing water to puddle outside the shower around the commode.
On our day of departure, we had to ask the front desk to follow up with the van driver to see why he was late. He said he got pulled over by the police.
On the way to the airport, he was texting. I saw him doing it. That puts the lives of his passengers at risk.