Convenient to airport, pleasant rooms
Posted Sep 16, 2016 on Hotels
While the front desk and clerks were very personable, friendly and professional, the porter was neither. When we asked if he could bring our luggage which had been sitting on a cart for more than an hour and a half in the lobby while we waited for our room to be ready, he basically blew us off. We took the luggage up on the cart and found when we got to our floor that someone else must have had the same experience in that there was an empty luggage cart in front of the elevator bank on our floor. If it weren't for the front desk folks I would have given a much lower overall rating in terms of experience.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you for leaving a review. Great to read you have rated our hotel with 4 stars. We appreciate your comments. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Area General Manager