Front of property - evening/night

Reviews of Die Port van Cleve Hotel

4 out of 5
Die Port van Cleve Hotel
Nieuwezijds Voorburgwal 176-180, Amsterdam

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1005 reviews" "
Rating 8 - Good. 318 out of 1005 reviews" "
Rating 6 - Okay. 67 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in vintage buildings across street for the Royal Palace. Great staff, wonderful bar and food. Highly recommend if you want an alternative to a huge chain hotel.
Stayed 3 nights in Apr 2024
Response from Lisa on Apr 18, 2024
Dear William,I'm thrilled to hear that you had such a wonderful experience at Hotel Die Port van Cleve! Thank you for your glowing review and for highlighting our historic building, cosy bar, and renowned restaurant. It's fantastic to know that you found our central location across from the Royal Palace to be convenient and that our the attentive service we provided added value to your visit. Your perfect rating of 10 out of 10 and your recommendation mean a lot to us. On behalf of our entire team, we look forward to welcoming you back and providing you with another exceptional stay whenever you're in Amsterdam again!Warm regards, Lisa, Guest Relations

8/10 Good

Taehyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall was good, and they have nice restaurant, and fantastic location. Since I stayed only one night, they provided a room in downstairs ( which key was not working) and moved to the upstairs (but very corner) so WIFI was not working, so need to reboot the router. Room was smaller than what displayed in the picture, but understood about European style. All staffs were very nice, friendly, and tried to accommodate request.
Stayed 1 night in Apr 2024
Response from Lisa on Apr 16, 2024
Dear Taehyun,Thank you for your honest review. I am pleased that you had a comfortable stay at Hotel Die Port van Cleve, and appreciated our helpful and friendly team and our central location, only 50 meters from Dam Square. However, I am sorry that you had to move to a different room due to the key malfunctioning, and that your new accommodation appeared smaller than expected. The drawback of a historic city centre hotel in Amsterdam is that the rooms might be smaller than the modern traveller is used to. My apologies for any inconvenience you may have experienced, and I hope to have the opportunity to welcome you again. Warm regards, Lisa, Guest Relations

10/10 Excellent

John

Liked: Property conditions & facilities
Really great staff.
Stayed 2 nights in Apr 2024
Response from Lisa on Apr 14, 2024
Dear John,Thank you for sharing your fabulous review on this platform. I am delighted to see that you had a comfortable stay with us at Hotel Die Port van Cleve, and that the attentive service our dedicated team provided added value to your experience. I trust you liked our location right in the historic centre of Amsterdam and only a few minutes' walk from Dam Square. It was a pleasure to welcome you as our guest, and I am looking forward to your next visit. I would greatly appreciate it if you would recommend this to your friends and family. Warm regards, Lisa, Guest Relations

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing and the location is perfect
Stayed 5 nights in Apr 2024
Response from Lisa on Apr 14, 2024
Dear Jessie,I am delighted that you had a pleasant stay at Hotel Die Port van Cleve, enjoyed your comfortable room, and appreciated our convenient location in the heart of Amsterdam, and just a few minutes' walk from Dam Square. Many hotspots, like the Anne Frank House, the interesting Jordaan district and public transport are nearby. Thank you for your valuable feedback, and we all hope it won't be long before you come and see us again. Please remember to tell your friends and family all about us, as we would love to welcome them to our hotel when their travel plans take them to our area.Warm regards, Lisa, Guest Relations

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but comfortable room
Stayed 3 nights in Apr 2024
Response from Lisa on Apr 14, 2024
Dear Kim,Thank you for taking the time to review your recent visit to Hotel Die Port van Cleve. I am pleased that, overall, you had a pleasant experience at our hotel. The drawback of staying in an historic city centre hotel in Amsterdam is that the rooms may be smaller than the modern traveller is used to. Having said that, please note that we do have larger rooms available, which may be more comfortable during your next stay. It was a great pleasure to be of service to you, and on behalf of our entire team forward to welcoming you again in the near future. Warm regards, Lisa, Guest Relations

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with an amazing history!
Stayed 1 night in Apr 2024
Response from Lisa on Apr 10, 2024
Dear Amanda,Thank you for sharing your fabulous review following your visit to Hotel Die Port van Cleve on this platform. I am delighted that you appreciated our beautiful historic, yet modern, hotel, and I hope you had time to visit our cosy bar, De Blauwe Parade, where Heineken started their business. I trust you liked our central location, only a few minutes walk from Dam Square and close to many attractions, like the Anne Frank House, the main shopping area and public transport. It was a great pleasure to be of service to you, and I hope to see you again when your plans take you back to Amsterdam. Warm regards, Lisa, Guest Relations

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above reasons. Staff, room, hotel. All very clean, comfortable.
Stayed 3 nights in Apr 2024
Response from Lisa on Apr 7, 2024
Dear Tim,Thank you for taking the time to review your recent visit to Hotel Die Port van Cleve. I am delighted that you had a wonderful experience at our hotel and appreciated our cleaning protocol, and our design, and found our team to be friendly and helpful. I trust you liked our location, right in the historic heart of Amsterdam and only a few minutes' walk from Dam Square. It was a great pleasure to be of service to you, and we all hope it won’t be long before we can welcome you again. Please don't hesitate to tell your friends and family all about us. Warm regards, Lisa, Guest Relations

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, clean rooms, friendly staff
Stayed 3 nights in Jan 2024
Response from Lisa on Apr 3, 2024
Dear Amanda,How wonderful it is to see that your recent stay at Hotel Die Port van Cleve was as comfortable as you had hoped. I am delighted that you liked your clean room, found our team to be friendly and appreciated our location, right in the historic heart of Amsterdam and only 50 meters from Dam Square. Thank you for being our guest, and we all hope it won't be long before you will come and visit us again. In the meantime, please don't forget to tell your friends and family all about us.Warm regards, Lisa, Guest Relations

10/10 Excellent

James G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not only unique, it was very comfortable. The beds were amazing, and the Amenities were perfect. Very much enjoyed our 8 night stay at this property.
Stayed 8 nights in Mar 2024
Response from Lisa on Apr 1, 2024
Dear James,Thank you for choosing Hotel Die Port van Cleve during your visit to Amsterdam. I am delighted that you had a wonderful stay at our historic hotel and appreciated the comfortable bed and all the amenities we offer. I trust you liked our location, just off Dam Square and close to many attractions, cosy restaurants and public transport. It was an honour to have you as our guest for 8 nights, and we all hope it won't be long before we can welcome you again. Please tell your friends and family all about us!Warm regards, Lisa, Guest Relations

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel, staff alway happy to see you . Bar closed early because bar tender had been busy ??!! TV in rooms need updated. No USB charging facilities.
Stayed 3 nights in Mar 2024
Response from Lisa on Mar 28, 2024
Dear Lori,Thank you for taking the time to review your visit to Hotel Die Port van Cleve. I am delighted that you found our team to be friendly and welcoming, and appreciated the decor of our historic hotel. I trust you liked our location, right in the centre of Amsterdam and just off Dam Square. However, I am sorry that there were no USB charging facilities in your room. I will discuss this matter with our maintenance department to see how we can resolve it. My apologies for any inconvenient you may have experienced, and I hope to have the opportunity to welcome you again in the near future. Warm regards, Lisa, Guest Relations

8/10 Good

chris

Stayed 1 night in Mar 2024
Response from Lisa on Apr 15, 2024
Dear Chris,Thank you for choosing Hotel Die Port van Cleve during your visit to Amsterdam. I'm pleased to see that, overall, you had a comfortable experience at our hotel, although we would always love to know what we can improve to make your next stay even better. It was a pleasure to be of service to you, and, on behalf of our entire team, we look forward to welcoming you again in the near future. I would be grateful if you would tell your friends and family all about us. Warm regards, Lisa, Guest Relations

6/10 Okay

Michael, Fullerton

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very friendly. The room was a lot smaller than I expected.
Stayed 2 nights in Mar 2024
Response from Lisa on Mar 25, 2024
Dear Michael,Thank you for choosing Hotel Die port van Cleve during your visit to Amsterdam. I am delighted that you enjoyed the friendly service our dedicated team provided, and I trust you liked our location, just off Dam Square. The downside of a historic hotel in the centre of Amsterdam is that the rooms might be smaller than the modern traveller is used to. Having said that, please know that we do have larger rooms available, which might be more comfortable during your next stay. It was a pleasure to welcome you as our guest, and I hope it won’t be long before you will return to see us. Warm regards, Lisa, Guest Relations

10/10 Excellent

Ruby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t recommend this place enough, the rooms are very clean and well kept, they are on the smaller side but that’s fine, the hotel is a lovely place reception were very easy and welcoming, but the best this is the location you are a 1 minute walk to the main square and 5 mini to the central station. Couldn’t have asked for a better hotel
Stayed 3 nights in Mar 2024
Response from Lisa on Mar 25, 2024
Dear Ruby,Thank you for sharing your wonderful review on this platform. I am delighted that your stay at Hotel Die Port van Cleve met all your expectations and that you enjoyed your cosy, clean and well-maintained room and found our front office team to be welcoming and helpful. Our location, right in the historic heart of Amsterdam and only a few minutes' walk from Dam Square, makes us the perfect hotel from which to explore the city. Many attractions, like the Maritime Museum, are close by, as is public transport. I greatly appreciate your recommendation, and we all look forward to seeing you again soon. Warm regards, Lisa, Guest Relations

10/10 Excellent

Alexander

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great location very nice room and comfortable.
Stayed 3 nights in Mar 2024
Response from Lisa on Mar 25, 2024
Dear Alexander,Thank you for choosing Hotel Die Port van Cleve during your visit to Amsterdam. I'm delighted to hear that you enjoyed your stay in your comfortable room and appreciated our convenient location, right behind the Royal Palace. Numerous sights, such as the Anne Frank House, the world-famous canals, and cosy restaurants are within walking distance, as is public transport. It was a great pleasure to be of service to you, and I hope it won’t belong before we can welcome you back. Please remember to tell your friends and family all about us. Warm regards, Lisa, Guest Relations

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent location
Stayed 6 nights in Mar 2024
Response from Lisa on Mar 22, 2024
Dear Olga,I am delighted that your stay at Hotel Die Port van Cleve was a comfortable one and that we were able to meet all of your expectations. It is wonderful that our location, right in the historic centre of Amsterdam, and just off Dam Square, impressed you. Many attractions, like the Anne Frank House, the Hermitage Museum and the world-famous canals are within walking distance, and the tram to the Rijksmuseum stops in front of the hotel. Thank you for being our guest, and I hope it won’t be long before we can welcome you again. Please feel free to tell your friends and family all about us.Warm regards, Lisa, Guest Relations

6/10 Okay

Dylan

Stayed 6 nights in Feb 2024
Response from Lisa on Mar 31, 2024
Dear Dylan,Thank you for choosing Hotel Die Port van Cleve during your visit to Amsterdam. I am happy to see that you had a comfortable stay with us. As we use our reviews as a learning tool, I would love to know what we can improve so that appropriate actions can be taken. It was a pleasure to welcome you as our guest, and I hope it won't be long before you come to visit us again.Warm regards, Lisa, Guest Relations

10/10 Excellent

Denis, SUNRISE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I had a wonderful stay.
Stayed 4 nights in Feb 2024
Response from Lisa on Mar 8, 2024
Dear Denis,Thank you for choosing Hotel Die Port van Cleve during your visit to Amsterdam. I am delighted that you and your wife had a wonderful experience at our hotel. I trust you liked our central location, just off Dam Square and close to many attractions like the Anne Frank House, the interesting Jordaan district with its quaint street, and public transport. I hope you had time to visit our historic bar, De Blauwe Parade. It was a great pleasure to welcome you as our guest, and I look forward to seeing you again soon. Please feel free to tell your friends and family all about us.Warm regards, Lisa, Guest Relations

10/10 Excellent

Tara, Chanhassen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property and everyone there was lovely.
Stayed 8 nights in Feb 2024
Response from Lisa on Mar 5, 2024
Dear Tara,How wonderful it is to see that you had a lovely experience at Hotel Die Port van Cleve and that you appreciated the beautiful design of our historic hotel. I am thrilled that he service our dedicated team provided added value to your stay. I trust you liked our location, right in the heart of Amsterdam and just off Dam Square, and I hope you had the opportunity to visit our cosy bar, De Blauwe Parade. Thank you for being our guest, and we all look forward to seeing you again soon. Please do not forget to recommend us to your friends and family. Warm regards, Lisa, Guest Relations

10/10 Excellent

david Alan

Stayed 4 nights in Feb 2024
Response from Lisa on Mar 21, 2024
Dear David,What an honour it is to achieve a 5-star rating from you for your recent visit to Hotel Die Port van Cleve. I trust you appreciated our location, right in the centre of Amsterdam and only 50 meters from Dam Square. Many hotspots, like the Anne Frank House, the Hermitage Museum, cosy restaurants and public transport are within walking distance, making us the perfect starting point from where to explore the city. I hope you will share your positive experience with your friends and family and that you will come back and see us again soon. Warm regards, Lisa, Guest Relations

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. I cannot wait to return to this stay!
Stayed 3 nights in Feb 2024
Response from Lisa on Feb 29, 2024
Dear Noah,I am delighted that our dedicated and attentive team made your stay at Hotel Die Port van Cleve a pleasant one. They will do their utmost to ensure that all our guests’ requirements are met, and I am thrilled to see they succeeded. I trust you liked our location, right in the centre of Amsterdam and just off Dam Square. Thank you for choosing our hotel, I realise you had many other options, and we all look forward to welcoming you again soon. I would greatly appreciate it if you would tell your friends and family all about us.Warm regards,Lisa, Guest Relations

10/10 Excellent

Pat

Stayed 3 nights in Feb 2024
Response from Lisa on Mar 21, 2024
Dear Pat,It was great having you with us at Hotel Die Port van Cleve. I am so glad we managed to meet your expectations on all aspects of your stay! I trust you liked our location, right in the centre of Amsterdam and only a few minutes walk from Dam Square. Thank you for the perfect 5-star score, I hope to see you again soon, and please do tell your friends and family about us as it would be lovely to see them too. Warm regards, Lisa, Guest Relations

8/10 Good

Mariam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great stay here. The staff is very helpful and welcoming! Hotel was clean and nice. Only complaint is that the room was small (we had a standard room). It was tough to find space to open both of our checked bags. If you only have one checked bag or carryons I don’t think you will have a problem. Would stay again!
Stayed 2 nights in Feb 2024
Response from Lisa on Feb 24, 2024
Dear Mariam,Thank you for taking the time to review your stay at Hotel Die Port van Cleve. I am delighted that you found our team to be welcoming and helpful, and that you appreciated our cleaning protocol. I am sorry that your room was too small for your liking. This can be one of the drawbacks of a historic city centre hotel. Please note that we do have larger rooms available, which may be more comfortable for your next visit. It was a great pleasure to be of service to you, and we all look forward to welcoming you again, when your plans take you back to Amsterdam. Warm regards, Lisa, Guest Relations

10/10 Excellent

Maeson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Easy check in and check out. Located close to attractions. Would recommend and stay again if visiting again. Staff is extremely friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Lisa on Feb 24, 2024
Dear Maeson,What a pleasure it is to see that you fully enjoyed your stay at Hotel Die Port van Cleve and that you appreciated all the aspects of our historic hotel. I am pleased that you enjoyed our easy check-in/out procedure and found our dedicated team to be attentive and helpful. Our central location is very convenient indeed. Many attractions, like Dam Square and the Amsterdam Museum, can be reached on foot and public transport stops right in front of the door. Thank you for your recommendation, and I hope to have the chance to welcome you again soon.Warm regards, Lisa, Guest Relations

10/10 Excellent

Kayleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Amsterdam and couldn’t have asked for a better place to stay so convenient clean and close to everything
Stayed 4 nights in Feb 2024
Response from Lisa on Feb 24, 2024
Dear Kayleigh,Thank you for choosing Hotel Die Port van Cleve during your first visit to Amsterdam. I am delighted that our central location, just off Dam Square, and within walking distance of many hotspots like the Anne Frank House, and public transport, made your experience even better. It was a pleasure to be of service to you and, on behalf of our entire team, we look forward to welcoming you again soon.  I would greatly appreciate it if you could recommend us to your friends and family, as we would love to welcome them too.Warm regards, Lisa, Guest Relations

10/10 Excellent

Richard

Stayed 3 nights in Feb 2024
Response from Lisa on Mar 21, 2024
Dear Richard,Thank you for choosing Hotel Die Port van Cleve and for sharing your rating on this platform. It is always great to receive feedback from our valued guests, and it is rewarding to know that you had a fantastic stay. I trust you liked our central location, only a few minutes walk from Dam Square, and I hope you had time to visit our historic bar, De Blauwe Parade. Our team is looking forward to welcoming you again soon, when your travel plans take you back to Amsterdam, and please tell your friends and family all about us.  Warm regards, Lisa, Guest Relations

10/10 Excellent

Erfan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good restaurant and bar
Stayed 3 nights in Feb 2024
Response from Lisa on Feb 11, 2024
Dear Erfan,Thank you for sharing your lovely review following your visit to Hotel Die Port van Cleve. I am delighted that you had a comfortable stay at our centrally located hotel and that you took the time to visit our historic bar, De Blauwe Parade and had dinner in Restaurant Hulscher’s renowned for the numbered steaks. It was a great pleasure to welcome you as our guest, and we all hope it won’t be long before you will return when your travel plans take you back to Amsterdam. In the meantime, please tell your friends and family all about us. Warm regards, Lisa, Guest Relations

8/10 Good

Michael

Liked: Cleanliness, staff & service
Rooms could benefit from some updating But overall, very comfortable, nice bathrooms and staff
Stayed 8 nights in Jan 2024
Response from Lisa on Feb 7, 2024
Dear Michael,Thank you for reviewing your visit to Hotel Die Port van Cleve. I am pleased that you had a pleasant stay in your comfortable room, and that you appreciated the attentive service our dedicated team provided. I trust you liked our location, right in the centre of Amsterdam and just off Dam Square, which makes us the perfect base from where to explore the city. Your remark regarding the updating of the room will be discussed during our next management meeting. I hope to get the chance to welcome you again, and please tell your friends and family all about us. Warm regards, Lisa, Guest Relations

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Die Port Van Cleeve hotel. The staff were super friendly and it was a great base, not too far from Amsterdam Central station, as well as the museum quarter. I’d definitely recommend it to friends.
Stayed 4 nights in Jan 2024
Response from Lisa on Feb 4, 2024
Dear Karen,Thank you for your fabulous review following your visit to Hotel Die Port van Cleve. I am thrilled that you had a comfortable stay with us and that our friendly team and our central location, just off Dam Square and close to many attractions like the Anne Frank House and the world-famous canals, impressed you. Thank you for choosing our hotel, I realise you had many other options in our area, and we all look forward to your next visit. Please do not forget to tell your friends and family all about us. Warm regards, Lisa, Guest Relations

8/10 Good

Brett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Would stay again.
Stayed 4 nights in Jan 2024
Response from Lisa on Feb 2, 2024
Dear Brett,I greatly appreciate your recommendation for Hotel Die Port van Cleve. It is wonderful to see that you had a pleasant experience at our hotel and that all your expectations were met. Our location, which is right in the centre of Amsterdam and only 50 metres from Dam Square, makes us the perfect location from which to explore the city. It was a pleasure to welcome you as our guest and, on behalf of our entire team, we look forward to welcoming you again soon. Warm regards, Lisa, Guest Relations

10/10 Excellent

Ana

Stayed 3 nights in Jan 2024
Response from Lisa on Mar 21, 2024
Dear Ana,Thank you for awarding Hotel Die Port van Cleve this five-star rating, which means that you had a wonderful time with us, and that is exactly what we love to hear. I trust you liked our central location, right behind the Royal Palace and close to many attractions and public transport. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you again soon when your plans take you back to Amsterdam. For your next reservation, please remember to contact us directly so that we can offer you our best available rate. Warm regards, Lisa, Guest Relations

10/10 Excellent

Kevon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. It's close to a tram stop, 10 minute walk to a lot of attractions. The staff is very helpful.
Stayed 4 nights in Jan 2024
Response from Lisa on Jan 24, 2024
Dear Kevon,Thank you for taking the time to review your recent visit to Hotel Die Port van Cleve. I am delighted that you had a wonderful experience at our hotel and found our dedicated team to be very helpful. Our location, right in the centre of Amsterdam and just off Dam Square, is very convenient, isn’t it? Many attractions, like the Anne Frank House and the interesting Jordaan district with its interesting shops, are within walking distance. It was my pleasure to welcome you as our guest, and I hope you will return to us soon. Please remember to tell your friends and family all about us!Warm regards, Lisa, Guest Relations

10/10 Excellent

molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Staff was so helpful and welcoming. Will be coming back.
Stayed 3 nights in Jan 2024
Response from Lisa on Jan 22, 2024
Dear Molly,It is wonderful to see that you had a comfortable experience at Hotel Die Port van Cleve. I am delighted that you appreciated the service our dedicated and welcoming team provided and all the facilities we offer. I trust you liked our location, right behind the Royal Palace and close to many attractions. We all look forward to welcoming you again, when your travel plans take you back to central Amsterdam, and please tell your friends and family all about us. Until next time! Warm regards, Lisa, Guest Relations

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die port van cleve lovely hoyel
Lovely hotel, our 2nd stay there, the rooms are comfortable and clean, although they did get rather warm and we had to leave the window open.
Stayed 2 nights in Jan 2024
Response from Lisa on Jan 21, 2024
Dear Michelle,Let me start by thanking you for returning to us, at Hotel Die Port van Cleve. I am delighted that you liked your comfortable, clean room. However, I am sorry that the heater was on too high. Please know that you can always contact a team member when you encounter an issue. They will do their utmost to resolve it if you. I appreciate your valuable feedback, and I hope it won’t be long before we can welcome you back on your next trip to Amsterdam. Please have no hesitation to tell your friends and family all about us.Warm regards, Lisa, Guest Relations

10/10 Excellent

pamela

Stayed 3 nights in Sep 2023
Response from Lisa on Feb 7, 2024
Dear Pamela,Thank you for awarding Hotel Die Port van Cleve with this five-star rating, which means that you had a wonderful time with us, and that is exactly what we love to hear. I trust you liked our central location, right behind the Royal Palace and close to many attractions Amsterdam has to offer, and I hope you had time to visit our historic and cosy bar, De Blauwe Parade. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. In the meantime, I would appreciate it if you could recommend us to your friends and family. Warm regards, Lisa, Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lisa on Jan 17, 2024
Greetings from Amsterdam,Thank you for your rating following your stay with us at Hotel Die Port van Cleve. It is great to learn that, overall, you had a comfortable time at our hotel, although it would be very helpful to know what we could improve to make your next stay even better. We look forward to welcoming you again and hope you tell your friends and family about us, as it would be a pleasure to welcome them too.  Warm regards, Lisa, Guest Relations

10/10 Excellent

Carly

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lisa on Jan 16, 2024
Dear Carly,On behalf of the entire team, we are delighted that you enjoyed your stay with us at Hotel Die Port van Cleve, and thank you for giving us this generous 5-star rating. It means that we are on the right track, and this is really motivating indeed. I trust you enjoyed our location, which is just off Dam Square and close to many attractions in Amsterdam. I hope you will visit us again soon, and I would greatly appreciate it if you could share your positive experience with your friends and family. Until next time.Warm regards, Lisa, Guest Relations

10/10 Excellent

jody

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Dec 2023
Response from Lisa on Jan 13, 2024
Dear Jody,On behalf of the entire team here at Hotel Die Port van Cleve, I would like to say that it was a pleasure having you as our guest. I trust you liked our location, right in the heart of Amsterdam and only a few minutes' walk from Dam Square. We all look forward to welcoming you back soon. In the meantime, please feel free to share your positive experience with your friends and family as it would be wonderful to welcome them too, some day! Warm regards, Lisa, Guest Relations

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lisa on Jan 11, 2024
Dear Angela,Thank you for choosing Hotel Die Port van Cleve, for sharing this fabulous rating on this platform. I am thrilled to see that you had a fantastic stay with us, and I hope you had the opportunity to enjoy our varied and delicious breakfast buffet. I trust you liked our central location, just off Dam Square and close to many tourist attractions Amsterdam has to offer. It was a great pleasure to welcome you as our guest and I hope to get the opportunity to see you again soon.   Warm regards, Lisa, Guest Relations

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Lisa on Jan 10, 2024
Dear Olivia,On behalf of the entire team of Hotel Die Port van Cleve, we are delighted that you enjoyed your stay, and thank you for giving us this generous 10/10 rating. It means we are on the right track: this is very motivating indeed. We hope you will visit us again and trust you will share your positive experience with your friends and family. Please don’t hesitate to contact us directly if you would like any assistance with your next reservations. Until next time!   Warm regards, Lisa, Guest Relations

10/10 Excellent

Tracey

Traveled with family
Liked: Amenities
Was super clean and comfortable. Staff were very friendly and helpful. Very central to all the tourist attractions
Stayed 3 nights in Jan 2024
Response from Lisa on Jan 9, 2024
Dear Tracey,It is such a pleasure to read a review such as yours. I am delighted that you found our attentive team to be friendly and that you enjoyed your comfortable and clean room. Our central location, right behind the Royal Palace, and only 50 meters from Dam Square, makes us a perfect base to explore Amsterdam. Most tourist attractions, like the Anne Frank House and the world-famous canals, are nearby. Thank you for choosing Hotel Die Port van Cleve, I realise you had many other options and I hope to get the chance to welcome you again soon.  Warm regards, Lisa, Guest Relations

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient to transportation; staff attentive; beds comfortable:
Stayed 3 nights in Dec 2023
Response from Lisa on Jan 9, 2024
Dear Denise,Thank you for taking the time to review your recent visit to Hotel Die Port van Cleve. It is wonderful to see that you appreciated the service our attentive team provided and that you enjoyed the comfortable beds and our central location, just off Dam Square and close to many tourist attractions Amsterdam has to offer. Hopefully, it will not be long before we have the pleasure of welcoming you back, and I hope you will tell your friends and family all about us. Warm regards, Lisa, Guest Relations

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
My hotel room was clean and comfortable. The location is excellent - next to Dam Square
Queen Comfort Room
Stayed 1 night in Jan 2024
Response from Lisa on Jan 9, 2024
Dear Brian,Thank you for sharing this generous review following your visit to Hotel Die Port van Cleve on this platform. I am thrilled to see that you had a comfortable stay in your clean room and that you enjoyed our central location, just off Dam Square and close to cosy restaurants and public transport. It was a great pleasure to welcome you as our guest, and we all look forward to your next stay, when your travel plans take you back to Amsterdam. Please remember to tell your friends and family all about us.  Warm regards, Lisa, Guest Relations

8/10 Good

Merrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jan 2024
Response from Lisa on Jan 25, 2024
Dear Merrick,Thank you for choosing Hotel Die Port van Cleve during your visit to Amsterdam. I am pleased that you had a comfortable stay with us and enjoyed our location, right in the heart of Amsterdam and only a 5-minute walk from Dam Square and public transport. It was a pleasure to be of service to you and, on behalf of our entire team, we look forward to seeing you again soon. Please do not forget to tell your friends and family about us. Warm regards, Lisa, Guest Relations

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel in Amsterdam
This hotel is centrally located and right next to Dam Square. Room was clean and comfortable.
Outside of the 150+ year old hotel
Queen Comfort Room
Stayed 4 nights in Dec 2023
Response from Lisa on Jan 11, 2024
Dear Brian,Thank you for sharing this generous review following your visit to Hotel Die Port van Cleve on this platform. I am thrilled to see that you had a comfortable stay in your clean room and that you enjoyed our central location, just off Dam Square and close to cosy restaurants and public transport. It was a great pleasure to welcome you as our guest, and we all look forward to your next stay, when your travel plans take you back to Amsterdam. Please remember to tell your friends and family all about us. Warm regards, Lisa, Guest Relations

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Lisa on Jan 5, 2024
Dear Kerri,Thank you for rating your recent visit to Hotel Die Port van Cleve. I am delighted you had a positive overall experience, and I trust you liked our location, right in the heart of Amsterdam and only a few minutes’ walk from Dam Square. It was a pleasure to have you as a guest, and we look forward to welcoming you again soon. I would appreciate it if you could recommend us to your friends and family. Warm regards, Lisa, Guest Relations

10/10 Excellent

Jason Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Dam Square and lots of food and Shopping.
Response from Lisa on Feb 9, 2024
Dear Jason,It is wonderful to see that you fully enjoyed the location of Hotel Die Port van Cleve. We are situated right in the historic centre of Amsterdam, only 50 metres from Dam Square, interesting shops, public transport and restaurants. I hope you had time to visit our historic bar, De Blauwe parade, or our Restaurant Hulscher’s, renowned for its numbered steaks. Thank you for choosing our hotel, I realise you had many options in our area, and I hope to see you again soon. I would greatly appreciate it if you could recommend us to your friends and family. Warm regards, Lisa, Guest Relations

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very enjoyable except for the temperature in the room. It was extremely hot and the temperature could not be lowered and a window could not be opened. I would suggest the rooms be less heated. The heat made it difficult to get a good night’s sleep as well as get ready after a shower.
Stayed 2 nights in Dec 2023
Response from Lisa on Dec 31, 2023
Dear Helen.Thank you for taking the time to review your visit to Hotel Die Port van Cleve. I am delighted that you had an enjoyable stay with us, although I am sorry to hear that your room was warm for your liking. I hope you had the chance to relay your concerns to one of our team members so that they could resolve the issue. My apologies for the inconvenience this may have caused you, and I trust you had a lovely time exploring Amsterdam nevertheless. Wishing you a prosperous 2024!Warm regards, Lisa, Guest Relations

6/10 Okay

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. However they didn’t tell that breakfast would be at a discount if purchased at the hotel the night before. The rooms were incredibly hot with no way cool down or open the windows
Stayed 2 nights in Dec 2023
Response from Lisa on Dec 29, 2023
Dear Eleanor,Thank you for your honest review. I am pleased to see that you found our team to be helpful, although I am disappointed that they did not inform you that we offer a discount when the breakfast is booked in advance. I will discuss this with them to ensure it will not reoccur. Furthermore, I am sorry that the room was too warm for your liking. Please know that you can always ask a team member to assist you to resolve any issue. My apologies for the inconvenience you may have experienced, and I hope to get the opportunity to welcome you back. Wishing you a happy festive season and a wonderful New Year! Warm regards, Lisa, Guest Relations

4/10 Poor

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is nice and clean, staff is very friendly, however, the beds are very uncomfortable.
Stayed 6 nights in Dec 2023
Response from Lisa on Dec 27, 2023
Dear Guillermo,Thank you for taking the time to review your recent visit to our hotel. I am pleased to see that you appreciated our cleaning protocol and that you found our team to be friendly. However, I am sorry that the bed was not to your liking. Please know that your comfort is paramount. When an issue arises, you can always notify a team member, and we will do our utmost to resolve it during your stay. My apologies for the inconvenience you may have experienced, and I hope to get the opportunity to welcome you again. Wishing you a happy holiday season and a prosperous 2024! Warm regards, Lisa, Guest Relations

10/10 Excellent

stewart, Cibolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Lisa on Dec 27, 2023
Dear Stewart,Let me start by thanking you for choosing Hotel Die Port van Cleve. On behalf of our entire team, we are delighted you enjoyed your stay with us. I trust you liked our central location, just off Dam Square, and I hope you had time to partake in our delicious breakfast buffet. I hope you will visit us again soon, when your plans take you back to Amsterdam, and I trust you will share this positive experience with your friends and family. Wishing you a happy festive season and a wonderful 2024! Warm regards, Lisa, Guest Relations