Great location but rooms are not four-star quality
Posted Nov 29, 2016
Great location but rooms are not four-star quality. Average three-star quality would be a generous rating. What disappoints me most about the hotel is the mischaracterization of the quality... If I knew it would be as run down as is the case, with amenities and a layout that seem antiquated, I would have simply chosen another four-star hotel that has a stronger reputation.
Rooms with two single beds have the two beds pushed together, with stands attached to the wall that make separating the beds difficult, if not impossible. It would have been nice if the hotel staff had offered to remedy the situation. But that didn't happen. Bathrooms look old and the tub was not four-star quality clean.
Hotels in downtown Amsterdam don't have the space that US customers are used to seeing. But the dirtiness of the bathroom (mold on the shower handle, dirt that can't be removed from the tub floor, etc...), the outdated room look and facilities (cheap coffee maker, weak toiletry quality, etc...) and the fact that I had to physically move the beds apart bc no one from the staff offered to help makes the rating this hotel has laughably lamentable.