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Reviews of DoubleTree by Hilton Hotel Amsterdam Centraal Station

4 out of 5
DoubleTree by Hilton Hotel Amsterdam Centraal Station
Oosterdoksstraat 4, Amsterdam

Reviews

8.4

Very Good

Rating 10 - Excellent. 517 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Kenji

Traveled with partner
Disliked: Staff & service, amenities
Super slow check in process. Not many enough staff at reception. Room wasn’t available not only for us but many others on the day we arrived. Renovation was going on at the hotel. Lights were out many times during the stay. We had to call reception every time the lights were out.
Stayed 3 nights in Apr 2024

10/10 Excellent

Camila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I stayed here four nights in early April. The location is excellent -- our room was quiet -- and the bed was comfortable. The downside was we arrived early and was told we could have a room, but must pay $15 per hour until check-in time at 3:30 p.m. I think that is excessive. Try not to arrive early. We didn't eat any dinners at the roof-top restaurant so can't comment on that.
Stayed 4 nights in Mar 2024

6/10 Okay

ARLENE, Miami

Traveled with family
Liked: Cleanliness, staff & service
Property is close to train station. Property is not in good condition. Check in is 3pm unless you es y yo pay extra to check in early. Everything is walking distance away big there are better hotels in the area for the same amount of money.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle, Glendora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The rooms were nice and clean. We only had one issue with noise the 2nd night because of the club on the 11th floor.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location. Very clean rooms, friendly staff, the bar upstairs is super nice as well

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. A great location for me. The staff is rhe best. They are so helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marcos

Business traveler
Liked: Amenities
Great hotel with a great roof bar.
Stayed 1 night in Mar 2024

8/10 Good

Papa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near train and canals.
Stayed 2 nights in Mar 2024

8/10 Good

Nicolle Deborah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful reception staff, nice area, clean rooms

10/10 Excellent

ARMEN, Montebello

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great, but the location feels away from main area
Stayed 4 nights in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jan 2024
Response from DoubleTree by Hilton Amsterdam Centraal Station on Feb 8, 2024
Dear Francis,Thank you for sharing your 10 out of 10 experience with us!We can't wait to welcome you back in the future!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

4/10 Poor

George

Stayed 2 nights in Jan 2024

8/10 Good

Denis, Almaty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good hotel near the Central Station.
Stayed 4 nights in Jan 2024

10/10 Excellent

Matthew, White River Junction

Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Amsterdam Centraal Station on Feb 8, 2024
Dear Matthew,Thank you for sharing your feedback with us, and for letting us know your stay was 5 out of 5!Looking forward to welcoming you soon!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Khushi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at double tree Hilton was very comfortable.. we took 2 interconnecting rooms which was perfect for our family of 4.. the staff were very friendly and helpful. Rooms were very clean and quite spacious. Location is also very good.. very central. Will surely stay there again if we visit Amsterdam again.
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Feb 8, 2024
Dear Khushi,Thank you for sharing this lovely feedback with us!We are so delighted to read you had a pleasant stay with us, from our team members who warmly welcomed you to the cleanliness of our rooms.We would love to welcome you when you are back in Amsterdam.Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent staff and perfect location!
Stayed 3 nights in Dec 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 28, 2023
Dear Natalie,Thank you for your wonderful review! We're thrilled to hear you had a lovely experience at our hotel. It's fantastic to know that our staff made your stay enjoyable, and you appreciated our perfect location. We look forward to welcoming you back for another excellent stay!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

2/10 Terrible

Himanshoo, Oakville

Traveled with family
Disliked: Staff & service
Delayed check in was very inconvenient.
Stayed 4 nights in Dec 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 28, 2023
Dear Himanshoo,Thank you so much for sharing your feedback with us.We apologize for the inconvenience caused by the delayed check-in. We understand the importance of a smooth and timely arrival experience and regret falling short in this aspect. Your feedback is valuable, and we'll work diligently to improve our check-in process to ensure a more efficient and seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

2/10 Terrible

nadia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegamos al hotel a las 11 am nos dijeron que regresamos a las. 3 llegamos a las 3 pm nos dijeron que el hotel aún no estaba listo , veníamos viajando de California por más 24 horas solo queríamos dormir, hasta las 4 de la tarde recién nos dieron un room sorpresa nos dieron una cama pequeña y cuando fuimos al baños nos dimos cuenta que era el room de discapacitados . No me pude bañar porque mi esposo se bañó y salió toda el agua por el baño. Aparte la pared están toda sucia ../ terrible tengo las fotos pero no se cómo adjuntarlas aquí
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 28, 2023
Dear Nadia,Thank you so much for sharing your feedback with us.We deeply apologize for the inconveniences you faced upon your arrival. Your experience does not reflect the high standards we strive for. We're truly sorry for the delay in providing your room and for the unexpected issues you encountered, including the room type not meeting your expectations and the bathroom situation. We take your feedback seriously and will address these concerns immediately to prevent such occurrences in the future. Your comfort is important to us, and we hope for the chance to make it right if you choose to stay with us again.Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 18, 2023
Dear Peter,Thank you so much for sharing your feedback with us!We are delighted to know you spent a wonderful time at our hotel, and that everything was up to your liking. We hope to welcome you soon for other unforgettable moments!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to train station

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Close to Central Station

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given the Doubletree Hilton a 5 IF THE BEDS WERE MORE COMFORTABLE. 14 years since my last stay and unless Brad Yates does another event there I won't be back
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 18, 2023
Dear Linda,Thank you for choosing our hotel and for taking the time to share your feedback with us. We're pleased to hear you've returned after 14 years.We regret that the comfort of our beds did not meet your expectations during your recent stay. Your comfort is of utmost importance to us, and we're sorry to hear that this aspect impacted your experience.We appreciate your loyalty and your previous visits. Your feedback about the beds is valuable, and we'll certainly take it into consideration for future improvements.Should your plans ever bring you back to the area, we'd love the opportunity to welcome you again and offer you a more comfortable and enjoyable stay.Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Maurizio, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 18, 2023
Dear Maurizio,Thank you so much for giving 5 stars to your stay!Your feedback means a lot to us. Looking forward to welcoming you soon!Warm regards,Team LuminAir

8/10 Good

Susan

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 18, 2023
Dear Susan,Thank you for sharing your feedback with us.We are delighted to know you enjoyed your time at our hotel, and we cannot wait to welcome you soon!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

6/10 Okay

Verified traveler

Traveled with family
Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 18, 2023
Dear Guest,Thank you so much for sharing your feedback with us!We are happy to hear you had a pleasant stay, and we look forward to welcoming you in the near future.Please feel free to reach out to us for any further request you might have.Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Kai

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with friends
Great hotel and great location
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 18, 2023
Dear Kai,Thank you so much for sharing your positive feedback with us, it is so heartwarming for us to know you spent a wonderful stay with your friends. We can't wait to welcome you and your friends back!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our time here. Easy access to the city with great shopping.
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Karen,What a lovely feedback!We are very happy you enjoyed every single moment of your stay. We hope you will choose our hotel for other memorable times in Amsterdam.Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Reza, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the parking is a bit of inconvenience
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Reza,Thank you so much for sharing this wonderful feedback!We are happy to read you spent a great time at our hotel, and we do appreciate your insight regarding the parking. Looking forward to welcoming you back in the near future!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel well located and on the water. Breakfast good selection and cool bar at the top of the hotel
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Michael,Thank you for sharing your experience with us.We are happy to know that our location was convenient to you, and that you appreciated our breakfast selection, and eventually our rooftop bar LuminAir.Looking forward to welcoming you in the future!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice, property was clean and tidy. Lobby Bar staff were scrambled and disorganized and inattentive.
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Gary,Thank you for sharing your feedback with us!We are happy to know you appreciate the friendliness of our staff, and the cleanliness of the hotel spaces. We do appreciate your comment regarding our lobby bar team, since this helps us in reviewing this aspect and improving trainings and procedures.Looking forward to welcoming you soon at our hotel!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

6/10 Okay

Ken

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Dec 28, 2023
Dear Ken,Thank you so much for sharing your feedback with us!We hope we will get the chance to welcome you soon for other unforgettable moments.Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

8/10 Good

Andras, Debrecen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Andras,Thank you so much for sharing your feedback with us!We hope you had a wonderful time at our hotel, we look forward to welcoming you back in the near future!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Marie-Josee

Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Marie-Josee,Thank you for sharing your feedback with us.Looking forward to welcoming you back in the future!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Sharon

Traveled with partner
Liked: Amenities
It was great!
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Sharon,Thank you for sharing your feedback with us!It is so heartwarming for us to read you truly enjoyed your stay.Looking forward to welcoming you in the near future!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Guest,Thank you for sharing with us your 10/10 stay!Looking forward to welcoming you soon!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

YUPING

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Yuping,Thank you for sharing your feedback with us!We are so happy to know we succeeded in making sure you had a pleasant stay! This is our biggest aim.We would love to welcome you back in the near future!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and amazing location
Loved it there, especially the service. It was nice and comfortable. Also in a great location.
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Guest,Thank you so much for sharing this feedback with us!Our aim is to ensure our guests will have an amazing and pleasant stay in all its aspect, and we are happy to read you enjoyed your time!We would love to welcome you when you will be in Amsterdam again!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal StationTeam Doub

10/10 Excellent

Holly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Holly,Thank you so much for sharing your feedback with us!We are so happy to read you had a 10/10 stay. We hope you will decide to stay at our hotel next time you will be in Amsterdam.Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Matthew,Thank you for sharing your feedback with us!We hope you felt welcome, and we are already looking forward to welcoming you soon!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Egmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walking distance of the central station. no window view. I could only see a wall but that was not big of an issue
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Egmar,Thank you so much for your feedback!We do appreciate your comment about our convenient location a lot! Please do not hesitate to contact us for further requests in case you would like to stay with us in the future!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Maisy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 30, 2023
Dear Maisy,Thank you so much for giving us a 10/10 score!We are very happy to know you had a pleasant stay, and we hope we will get the chance to welcome you soon for other memorable moments!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

8/10 Good

ruta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 10, 2023
Dear Ruta,Thank you so much for sharing your feedback with us.We are very happy to know you enjoyed your stay and we would love to welcome you back at our hotel!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 6, 2023
Dear Joshua,Thank you so much for this very positive review!We are happy to read you had a pleasant stay with us.Looking forward to welcoming you soon!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

6/10 Okay

Michael

Stayed 2 nights in Oct 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Nov 6, 2023
Dear Michael,Thank you for sharing your feedback with us.We would love to know more about your stay, please do not hesitate to share it with us!Warm regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Martijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Oct 30, 2023
Dear Martijn,Thank you for sharing your feedback with us.We hope you enjoyed your stay, and we cannot wait to welcome you soon.Kind regards,Team DoubleTree by Hilton Amsterdam Centraal Station

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Oct 31, 2023
Dear Sir/Madam,Thank you so much for sharing your feedback with us.We are very happy to know you enjoyed your stay.Please do not hesitate to contact us in case you would like to share more on your recent stay at our hotel.Kind regards,Team DoubleTree by Hilton Amsterdam Centraal Station

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Great few days in Amsterdam
Great stay in Amsterdam, great location. Beds a bit small than what we are used to and not enough cupboard space for clothes. But overall loved it.
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Amsterdam Centraal Station on Oct 30, 2023
Dear Maxwell,Thank you so much for sharing your feedback with us on your recent stay!We are very happy to know you really much appreciated our location close to the central station, and to the main attractions. We do take into consideration your comment on the bed sizes and limited cupboard size, as it helps us to improve rooms conditions further.We hope to welcome you soon at our hotel.Kind regards,Team DoubleTree by Hilton Amsterdam Centraal Station