Ratings based on 2,388 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Close to centraal

Posted Jul 15, 2017
Good location, relatively new, uncomfortable room with no view. Staff unhelpful,
Comment from Hotel Management
Jul 17, 2017 by Service Executive, Hotel Management
Dear Guest, thank you so much for your recent stay in our hotel and thank you for sharing your experiences with us. It saddens me to see that you did not completely enjoy your stay with us, mostly due to the room which you have received. Please know that we have designed our rooms to offer a comfortable stay with all facilities you may expect from a 4 star property, making maximum use of the limited space available on a prime city center location. Might you prefer a room with a city view in the future, these are of course available for you to reserve. Your feedback regarding the service has immediately been shared with the team. We can assure you that this is not the service we want to provide for our guests. We hope to have the pleasure of welcoming you back to our hotel in the near future as we would love to make it right with you. Warm regards, Robin on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Modern hotel close to main station

Posted Jul 13, 2017
Pros: All staff spoke English and were helpful and pleasant. Early check-in of luggage was a plus.
Cons: Small maintenance issue which would probably have been dealt with if we mentioned it. Cleaning staff should have fixed it as preventive maintenance.
Location: Very centrally located and convenient to the main train station. Close to main walking arteries to tourist sites, as well as trams.
We chose this hotel on the advice of our travel agent, especiqlly as it had air conditioning. The AC was really appreciated, as it was very muggy while we were in Amsterdam and we are not used to the weather. We are departing the city by train, so the close location to the Hauptbahnhof was also a plus.
Comment from Hotel Management
Jul 13, 2017 by Service Executive, Hotel Management
Dear Guest, Thank you so much for your feedback. We are glad that our location was convenient for your visit and that you were pleased with the service provided by our staff. Thank you for taking the time to share your experiences with all of us. We hope to have the pleasure to welcome you back in the near future! Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
3 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle upon Tyne, UK

Good location

Posted Jul 9, 2017
DT Hilton adjacent to Centraal station, perfect for trams, trains & metro. Easy to walk into centre of Amsterdam, Dam Square in 10 minutes. Disappointed that Expedia (who I booked with) had told me B & B but when I arrived was told by the hotel I had to pay for breakfast which was €25/p. I booked a twin room & a double room, the twin room was small with no view & no full length mirror. In contrast, the double room was large with a view overlooking the canal & a full length mirror.
Comment from Hotel Management
Jul 20, 2017 by Service Executive, Hotel Management
Dear Guest, Thank you so much for sharing your experiences from your recent stay with us. We are glad to read that you were pleased with our location. However we would like to apologize that we were unable to make your first impressions exactly to your liking. We hope to make your next visit much more convenient and exactly to your liking. Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
4 out of 5
Recommended
for Everyone
by A verified traveler from Syd

Close to CBD

Posted Jul 6, 2017
Very helpful staff. Great location xxxxxxxxxxxxxx xxxxxxxx xxxxxxxx
Comment from Hotel Management
Jul 11, 2017 by Service Executive, Hotel Management
Dear Guest, Thank you so much for your great feedback! It is fantastic to read that you were pleased with the service provided by our staff. Thank you for sharing this with all of us! We will be looking forward to your next visit! Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
4 out of 5
Recommended
for Everyone
by A verified traveler from England

DoubleTree by Hilton Hotel Amsterdam Centraal Sta

Posted Jun 26, 2017
Location: There are so many places to visit near by, plus the trams are near the hotel so if you do not want to walk they are easy to use.
Very good location, we did not eat in the hotel, although we did receive a free cookie when checking in, there was also free bottles of water and fruit in the reception area which was a nice touch. Staff were friendly and helpful. What was useful to know was that you could buy Tram and Train tickets from reception, rather than use ticket machines outside the station.
Comment from Hotel Management
Jun 28, 2017 by Service Executive, Hotel Management
Dear Guest, It is wonderful read from your feedback that you were pleased with your overall stay with us. We always try to make the visit for all of our guests as pleasant and memorable as possible. I am so glad to read that we were able to do this for your with our complimentary fruit and cookies. Thank you for sharing this with all of us. We hope to have the pleasure to see you back in the near future. Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
5 out of 5
Recommended
for Everyone
by A verified traveler from cheshire

Perfect location, excellent facilities

Posted Jun 23, 2017
Room , sky lounge & breakfast amazing. Check in was faultless & efficient
Comment from Hotel Management
Jun 23, 2017 by Service Executive, Hotel Management
Dear Guest, Wow! What a fantastic feedback! It is an absolute pleasure to read that you had such a great stay with us. Thank you so much for brightening the day for me and more than 350 of our staff! We hope to see you back very soon for another memorable visit! Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
2 out of 5
by A verified traveler from Sacramento, CA

good location. Terrible room.

Posted Jun 6, 2017
Pros: Location
Cons: The bed and noise in the hallways.
Location: Close to train station and cruise terminal. Easy to take the tram. Close to center of town and red light. Far from museums. Had to take a taxi.
good location, but terrible rooms. Hotel is stark and sterile feeling. I guess that's European. The doors to rooms are so heavy and difficult to open. You hear and feel doors being slammed day and night. Voices in the hallway at night. Stain on carpet. Bed uncomfortably hard and you feel every move your partner makes. The walls are stark white and the TV is the size of an Apple monitor. There is no sleep timer or remote for turning the TV on and Off. You have to get up and push the button and hold down it like a computer. It is a popular weekend hangout for the young people since there is a nightclub on top. I didn't really like that since there was no specific elevator going to the top. Anyone could get off on any of the floors. I would not recommend this hotel. Maybe for one night, but it is not a comfortable place. Staff was very pleasant. No complaints with the service. However, no concierge to help you out with restaurants and such.
Comment from Hotel Management
Jun 9, 2017 by Service Executive, Hotel Management
Dear Guest, My sincere apologies if your stay with us was not what you had expected. Please know that all of our rooms are isolated according to the strictest norms in sound proofing and we are continuously investigating what extra measures can be taken in order to improve the isolation. However, I can understand that it must have been terribly disappointing, despite these measures, to disturbed by the noise. Once again my sincerest apologies for this inconvenience. Furthermore we do have additional mattress toppers in order to make your bed more to your liking. I regret that we were unaware that you needed one. Next time please let us know immediately of any request or issue you might have in regards to your room. As we want to make your stay with us as comfortable as possible. Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
5 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Unforgettable experience !

Posted Jun 6, 2017
It was an unforgettable experience staying in this property. 10/10 on every aspect...
Comment from Hotel Management
Jun 15, 2017 by Service Executive, Hotel Management
Dear Guest, Wow! Thank you so much for this heartwarming feedback. We are so glad to read that you had such a great time with us! Thank you for sharing this with all of us! You have made our day! We would be honored to welcome you back in the near future! Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
5 out of 5
Recommended
for Couples
by A verified traveler from London

Large modern but friendly hotel.

Posted Jun 4, 2017
Pros: Large windows and view. Excellent breakfast. Large comfy bed.
Cons: Took a while to check out.
Location: Close to rail station and trams, so easy access. Close to most things one would wish to do in a large city centre.
Everything was very satisfactory during our stay. Room was clean and functional. Bed was large and comfy. Breakfast was varied, ample and tasty. All the staff were friendly and helpful. Would deffo use this hotel again, although I do feel it was rather pricy.
Comment from Hotel Management
Jun 8, 2017 by Service Executive, Hotel Management
Dear Guest, Thank you so much for your recent stay with us. It is great to read that you liked your overall stay with us. In regards to the prices of our rooms. I regret to read that you found it to be higher than you had expected. Please know that our prices depend on the room type that you have reserved and of course our occupancy at that moment. Before making your next booking, please check up with our reservations team as well. They will be able to offer you the best available rate for your selected dates. We will be looking forward to your next visit! Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal Canada

Greatest staff

Posted May 31, 2017
From fantastic views to amazing staff. Akos is the greatest concierge on this planet, he'll help with anything, and made my stay unforgettable! We can't forget Sweets from St-Marten, who's nickname speaks for itself. Go to the rooftop, snap a few pics too. You'll enjoy every moment here.
Comment from Hotel Management
Jun 1, 2017 by Service Executive, Hotel Management
Dear Guest, It is such a joy to read that you have fully enjoyed your stay with us and were very pleased with our staff. Thank you so much for sharing this! Please know that I have immediately shared this with our entire staff as well. Thank you again for making our day with your great feedback! We hope to see you back very soon for another memorable stay! Warm regards, Terje on behalf of team DoubleTree by Hilton Amsterdam Centraal Station