Ratings based on 980 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel and Staff

Posted Mar 14, 2017
Pros: The location and staff.
Cons: There are 3 computers and 2 printers in the media room, with only one of the computers attached to a printer.
Location: There are several restaurants in the area, along with a neighborhood grocery store, pharmacy and bakery.
We really enjoyed our stay at the Hilton Amsterdam. It was an excellent choice for us and we would definitely stay here again. The staff adequately prepared us for our travels by providing information regarding transportation,restaurants, nearby pharmacy and other necessities. It was evident that staff was well trained in serving the public. The hotel lobby decor and roominess gave a great impression. The interaction with the staff was welcoming and inviting. With our first stay we were given a room that had a front view from the hotel and when we returned a day later we were given a canal view, both excellent views. The rooms were clean and the staff accommodating.
Comment from Hotel Management
Mar 17, 2017 by Alessio Colavecchio , Hotel Management
Dear Guest, Thank you for describing your impressions of your stay at Hilton Amsterdam. It is a pleasure to read you really enjoyed your stay at our hotel and that you enjoyed the beautiful canal views over the hotel’s its own marina. Indeed, our hotel is located just outside the hustle bustle of the city centre, in a quiet residential area within walking distance of many famous sites and good restaurants. A tram stops near the hotel and will take you to every other part of Amsterdam, which you would like to discover. We appreciate your kind compliments about our Team Members, who always take great pride in providing excellent service. Your compliments have been shared with everyone. We cannot wait to welcome you back with us in the near future! Kind regards, Alessio Colavecchio General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Morristown, NJ

Excellent staff, a little dated

Posted Feb 21, 2017
The staff at the hotel was excellent. Very helpful in getting around and with recommendations and even when I needed something after my stay. The hotel was clean and the setting by the canal serene. The rooms were a little small and dated, but I would recommend it.
Comment from Hotel Management
Feb 22, 2017 by Alessio Colavecchio, Hotel Management
Dear Guest, We would like to thank you for your kind words here on Expedia. It is a pleasure to read you enjoyed your stay with us and the canal views over the marina. We appreciate your compliments regarding our Team Members, who always take great pride in providing the best service possible. Knowing you experienced it yourself validates our efforts to make every Guest feel happy and taken care of. Your compliments have been shared within the Team. We look forward to welcoming you back at our hotel in the near future! Kind regards, Alessio Colavecchio General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Really comfy

Posted Jan 19, 2017
Really comfy room, excellent and helpful staff. Great breakfast. Check out time very flexible
Comment from Hotel Management
Jan 20, 2017 by Alessio Colavecchio, Hotel Management
Dear Guest, Thank you for your kind words here on Expedia. We appreciate your kind comments regarding our Team Members, who take great pride in delivering a high level of service to our Guests. This has been shared within our team. We are looking forward to welcoming you back with us again at Hilton Amsterdam in the near future. Kind regards, Alessio Colavecchio General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Lovely hotel. Highly recommended

Posted Jan 6, 2017
Pros: The staff, the rooms, great breakfast.
Cons: nothing!
Location: The hotel is a bit far from the center but we took the 16 Tram which is 5 minutes away and in 10 minutes ride we were in the center.
We were greeted by a lovely staff, very helpfull. The hotel is great, te bed is amazing - slept like a baby :-) The executive floor has lots to offer - snacks and drinks. great treat.. Breakfast is also a treat, loved the variety and the lovely service. We loved the hotel, hope to return next year!
Comment from Hotel Management
Jan 9, 2017 by Hilton Amsterdam, Hotel Management
Dear Guest, We would like to thank you for taking the time to review your stay at Hilton Amsterdam. It is a delight to read your kind words regarding your stay with us. We appreciate your compliments regarding our Team Members, who always take great pride in providing the best service possible. Knowing you experienced it yourself validates our efforts to make every Guest feel happy and taken care of. We will make sure to share your compliments with everyone. Indeed, our hotel is located in a quiet, residential area within walking distance from many famous sites. A tram stops near the hotel and will take you to every other part of Amsterdam. We cannot wait to welcome you back with us in the near future! Kind regards, Alessio Colavecchio General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Falkirk

Close to all amenities

Posted Dec 31, 2016
Great hotel close to the city centre, within walking distance to the museum quarters any beyond. First class service.
Comment from Hotel Management
Jan 2, 2017 by AlessioColavecchio, Hotel Management
Dear Guest, Thank you for reviewing Hilton Amsterdam. Indeed, our hotel is located very centrally as the perfect base to explore Amsterdam. A tram stops near the hotel and will take you to every other part of Amsterdam. We are very honoured to read your lovely comments regarding our Team Members, who always take great pride in providing the best service possible. We are looking forward to welcoming you back with us at Hilton Amsterdam in the near future. Kind regards, Alessio Colavecchio General Manager
4 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Guest, We would like to thank you for reviewing Hilton Amsterdam. We are very happy with your high rate that you gave our hotel. Every review is a valuable source for our continuous development. We are looking forward to welcoming you back with us in the near future. Kind regards, Alessio Colavecchio General Manager
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for reviewing Hilton Amsterdam. We appreciate your high rate for our hotel. Please feel free to contact us if you have any feedback. We are looking forward to welcoming you back with us in the near future. Kind regards, Alessio Colavecchio General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Finland

Posted Dec 9, 2016 on Ebookers
Employees was so nice that they made me smile even i had a little bad day. One of the best hotels where i have been!
Comment from Hotel Management
Dec 12, 2016 by AlessioColavecchio, Hotel Management
Dear Guest, Thank you for your kind words here on Ebookers. We appreciate your kind comments regarding our Team Members, who take great pride in delivering a high level of service to our Guests. This has been shared within our team. We are looking forward to welcoming you back with us again at Hilton Amsterdam in the near future. Kind regards, Alessio Colavecchio General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in a quite location

Posted Dec 5, 2016
Stayed for a weekend had a pleasant stay. Bed comfortable. Ask for a canal view. Room a little tired. I would have thought that the Hilton would provide toothbrush, toothpaste, razor etc for the price. Breakfast very good with lots of choice. Staff helpful with information. From Airport take the train to Zuid station then its just a couple of stops on the No. 5 Tram to the Hotel. You can also take the No.5 tram to Amsterdam Central about 20 mins.
Comment from Hotel Management
Dec 6, 2016 by Alessio Colavecchio, Hotel Management
Dear Guest, Thank you for choosing to stay with us and reviewing Hilton Amsterdam. It is a delight to read you had a pleasant stay with us. Indeed, our hotel provides you with beautiful canal views. We are pleased to read you enjoyed our breakfast buffet. We know how important it is to start a new day with something fresh and delicious! Our sincere apologies that not all of our facilities met your approval. Please rest assured your concerns have been shared with all relevant departments for future developments. We are looking forward to welcoming you back with us again at Hilton Amsterdam in the near future. Kind regards, Alessio Colavecchio General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend break in Amsterdam

Posted Dec 2, 2016
The hotel was very good,as you would expect from a Hilton hotel. Just a small point had to wait for breakfast? Which was worth the wait
Comment from Hotel Management
Dec 8, 2016 by AlessioColavecchio, Hotel Management
Dear Guest, Thank you for reviewing Hilton Amsterdam. We appreciate your high rate that you gave our hotel. Please feel free to contact us if you have any feedback. We are looking forward to welcoming you back with us in the near future. Kind regards, Alessio Colavecchio General Manager