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Reviews of Hotel Clemens Amsterdam

2 out of 5
Hotel Clemens Amsterdam
Raadhuisstraat 39, Amsterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 410 out of 698 reviews" "
Rating 8 - Good. 242 out of 698 reviews" "
Rating 6 - Okay. 32 out of 698 reviews" "
Rating 4 - Poor. 4 out of 698 reviews" "
Rating 2 - Terrible. 10 out of 698 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marcella

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely little hotel . Friendly staff . Conveniently located . Make sure u don’t take huge luggage because as soon as you open the door to the hotel you are climbing up a lot of stairs. It’s narrow and steep
Stayed 2 nights in Jan 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic! The service from the staff is excellent, they are so friendly and helpful. The hotel has a homely feel and there are two resident cats which I loved! Reception is open 24/7 and the staff can store your luggage if you arrive early or leave late, and still want to go out and explore. There are many stairs and no lift, which was not a problem for me, but something to consider if you have mobility issues. My room was small but clean, cosy and fine for just myself. I had a garden view and the room was very quiet. Breakfast was included and there is tea, coffee and snacks available 24/7. The hotel is very safe and secure and is in walking distance of Dam Square, the shops, canal cruises, the central train station and many other points of interest. I recommend this hotel and would stay here again when in Amsterdam.
Stayed 2 nights in Mar 2024

8/10 Good

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful with carrying luggage up the stairs. Staff were very friendly and accommodating.
Stayed 4 nights in Feb 2024

10/10 Excellent

Traci

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel! Great staff! Excellent service! Oh those stairs though ☺️☺️☺️☺️
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Alla

Stayed 6 nights in Dec 2023

10/10 Excellent

Venu

Stayed 2 nights in Dec 2023

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
We chose this hotel because it was walking distance to many things we wanted to see in Amsterdam. A bonus was that a train stop is only a block away so you can easily get anywhere. We arrived on a red eye flight and got to the hotel before noon. We had hoped to just sit in the lobby and play cards for a couple of hours. However - they offered us brunch and got our room ready within an hour so we got a much needed afternoon nap before our canal tour! We didn’t realize there would be such a steep stair climb but that is not uncommon in the area. The room had what we needed but don’t expect extra space. Would stay here again! They have 2 nice cats. If you have a cat allergy, that could be an issue.
Straight up to get to the lobby
Room for 3!
Stayed 2 nights in Oct 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to Amsterdam
I only stayed for a long weekend, but found the hotel to be quaint, clean & conveniently located. Staff were friendly and answered questions, lobby was large and decorated for Christmas (& had lots of local info), and the included daily breakfast was plentiful. The room itself was a modest size in comparison to US hotels but, nothing out of the ordinary for European standards. There was a booklet with information about the history of the hotel in the room which I thought was a really nice touch. I read the reviews & was knew to expect all of the stairs, so they weren’t bothersome; I was on the second floor with about 60 steps to get to my room.
Stayed 4 nights in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location, free coffee all day and the sitting area provided in the main lobby.
Stayed 2 nights in Nov 2023

10/10 Excellent

Breana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with wonderful staff
Beware the stairs! Other than the extremely steep stairs up to the lobby and then again up to the guest floors, this was a charming hotel with gracious and accommodating staff. Breakfast was delightful, the location was eminently walkable and yet quiet, and we would be very happy to stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay, small, but great location!
Great location! The breakfast was ok, but the eggs were REALLY runny and we were a bit scared to eat them! The rooms were very small! The employees were lovely- so kind!
Stayed 2 nights in Nov 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - super staff- thanks much
Stayed 3 nights in Nov 2023

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel in historic area. The stairs cannot be overstated!! I honestly would suggest that if you have a checked bag, pick a hotel not in the historic area as they all have very steep stairs. The a/c in the room was spotty at best, BUT the owner was so friendly, charming, and accommodating!!
Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Staff was very helpful, especially bringing our luggage up the stairs and to our room. Great recommendations from the staff on where to eat and things to do in the area...
Stayed 3 nights in Sep 2023

6/10 Okay

Kyle

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel and very helpful staff. Traffic outside is very noisy and the streets are busy until 2am or later. Ear plugs will help you enjoy this well located hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than I expected!
I came on a solo trip after spending 2 nights in a hostel - they let me check in early and the room was so clean! The staff was so friendly and the other people staying were so quiet. I stayed in the single bed and it was SMALL! Coming from someone in NYC, it was small! But it was everything I needed, I couldn’t find something to complain about. Would recommend this to a friend or family member :) also location was great! Lots of great bars, restaurants, Anne Frank house is a block away. You can sit on the balcony for breakfast which is nice and cozy!
Stayed 2 nights in Oct 2023

6/10 Okay

D

Liked: Cleanliness, staff & service
There are 37 very steep stairs to climb up to the hotel service desk on the 1st floor. Not for people who have mobility issues.
Stayed 3 nights in Oct 2023

4/10 Poor

robert

Liked: Staff & service, property conditions & facilities, room comfort
Stairs and stairs.
The entry required walking up 25+ stairs to the lobby. The staff took bags up and down and were very friendly but the stairs were a challenge. We also had to climb more stairs to our room which was very small. The location was great but the effort up and down and the small room left us disappointed.
Stayed 2 nights in Sep 2023

8/10 Good

Regina

Traveled with group
Liked: Cleanliness, staff & service
4 Nights in Amsterdam
Central hotel, near tram stop. In need of modernisation, no lift, very steep stairs leading to reception and bedrooms (not good after doing marathon on Sunday!) Breakfast was simple but nice, really good croissants and scrambled egg, unlimited coffee was great too. Bedroom was really small and the beds were too soft and it was noisy outside. You’d want to like cats if you stay here as the owners have 2 resident cats staying in the hotel. Overall our stay was satisfactory but not really worth the expense.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Very nice place to stay. The staff was helpful and friendly. Breakfast in the morning was good. Walking--It was15 minutes to train station, 5 minutes to the palace, and close to lots of shops and restaurants. I would stay here again. It has a lot of steps (no elevator) so expect that prior to checking in.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Convenient location, very friendly staff, and great amenities (lounge area, coffee, tea).
Stayed 3 nights in Oct 2023

10/10 Excellent

MYA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent, great stay, great location
Stayed 3 nights in Sep 2023

8/10 Good

Luda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean , walking distance, great service
Stayed 2 nights in Sep 2023

8/10 Good

Christina

Liked: Staff & service
This property was in a wonderful location, we walked everywhere we wanted to go and found it convenient yo get to and from Centraal station. However, if you have mobility issues this hotel is not right for you as there are very steep stairs. The staff is wonderful and the breakfast and amenities in the lobby are very good. Our room was quite small even for European standards but had everything we needed.

8/10 Good

Amanda, Victoria

Traveled with partner
Liked: Cleanliness, staff & service
Staff were very helpful and friendly; they went out of their way to make us feel at home. The breakfast is pleasant, and staff also recommended excellent nearby restaurants for dinner. The location is perfect for easy walking to lovely neighborhoods or catching a tram. Be aware there is no elevator, and some rooms and bathrooms are very small with little storage and are a bit dimly lit.
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maz went out of his way once his shift had ended to help me with stay. All staff are great
Stayed 1 night in Sep 2023

8/10 Good

NITIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humble staff and very helpful. Good place but could be nicer if there was lift instead of a steep staircase. But the staff helped everyone to pick up and drop bags. Excellent service
Stayed 1 night in Aug 2023

10/10 Excellent

Imri

Stayed 1 night in Aug 2023

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff and having a coffee on the balcony in the afternoon 😀
Stayed 3 nights in Aug 2023

8/10 Good

Manel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Aug 2023

10/10 Excellent

JOANNE, St Paul

Stayed 2 nights in Jul 2023

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Erin, Chico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Beautiful and charming common space. Clean and comfortable room. Historic building means narrow steep stairs and tight space in the rooms but that is part of the charm. Excellent breakfast. Super location.
Stayed 2 nights in Aug 2023

10/10 Excellent

ADI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Everything was great, including breakfast. Only drawback for some would be the 35 steps to get to the first floor reception. Receptionist did carry my bag up😊
Stayed 1 night in Jul 2023

10/10 Excellent

Dina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For a small hotel, I didn’t expect much but the staff went above and beyond to make us feel like home by giving us tips around the city and even helping us with our luggage. We loved our stay here!
Stayed 4 nights in Jun 2023

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay
Wonderful location. Room was small but had the basics and was updated. Few items broken in our room (shower door, light). Stairs are insane and almost vertical but that's typical for this Dutch building. Staff will help with luggage.
Stayed 3 nights in Jun 2023

8/10 Good

Glen, ARNPRIOR

Liked: Cleanliness, staff & service, property conditions & facilities
This is NOT the Ritz Carleton but you know that. That said the accommodation is very adequate, great location, outstanding breakfast and the staff are extremely friendly and helpful. If I go to Amsterdam again on my own - I would not hesitate to stay again.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive, dated hotel with poky rooms.
Possibly one of the worst hotels I have ever been to in my entire life. Having been travelling for business for some 30 years, I did not expect to be paying over 200EUR/night for dated hotel without a lift (US. elevator) and with narrow staircase and poky room. The only possible plus was the staff friendliness. It was far too expensive for what it offered.
Stayed 1 night in May 2023

8/10 Good

Gertruida

Liked: Cleanliness, staff & service
Basic hotel, clean, staff very friendly & helpful. Great location to explore Amsterdam on foot
Stayed 1 night in Jun 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous boutique hotel!
My stay at Hotel Clemens Amsterdam was fabulous! Clean, friendly, excellent breakfast, well-priced, centrally located, 24-hr desk, excellent internet, etc.-- all of the things you want in a hotel. I could not be more happy, and I will definitely refer friends and stay there when I'm in Amsterdam.
Stayed 1 night in May 2023

6/10 Okay

Margaret

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It t00k 80 steps to get to our room.
Stayed 1 night in May 2023

10/10 Excellent

Nancy

Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit for Springsteen Show in Amsterdam
Great and helpful staff, really enjoyed our stay at Clemens - would definitely recommend 😎
Stayed 3 nights in May 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
I really enjoyed my one night stay at Hotel Clemens. Fantastic location, walked everywhere, the room was quiet and very clean. The staff were so friendly and helpful and loved the breakfast too. Would definitely recommend.
Stayed 1 night in May 2023