Small Room Cleanliness leaves a lot to be desired
Posted Sep 7, 2016
on the 4th floor had to climb a spiral staircase and I have bad legs, room very very small and not as shown on website bathroom was dirty, shower was more of a drip than a shower and was unusable, breakfast consisted of pancakes with several toppings and cold meats day 1, day 2 pancakes no toppings just dry and cold. On the upside the staff were very pleasant and helpful. On your website it does not say anything about the stairs which were a big problem as they could not move us. They were very apologetic but that was it, fortunately it was for 2 nights and not longer. They need to make people aware that there are no lifts and people with disabilities will struggle. It is situated between 2 restaurants and although pictures make this place look ok in actual fact its more like a bedsit than a hotel.
Comment from Hotel Management
Sep 18, 2016 by Timo, Hotel Management
Thank you for your detailed review. Always we ask that when a guest is having a problem in their room that they come to reception immediately so that we may remedy the issue during the guest's stay. Unfortunately if the guest does not inform reception it is impossible for us to verify complaints. A detailed list of the facilities of our hotel can be found on expedia.com. However in closing, we would like to say that we are sorry that your experience did not match your expectations