Definitely not 5 star service. Having to wait hours on end to get through to the front desk. Hospitality very poor. Horrible service. Hotel reception had a foul smell too
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
We appreciate you took the time to leave your feedback on Expedia. We are very sorry to learn that we did not meet all your expectations. I would like to apologize for the fact that you needed to wait very long to check in and you did not like the service you received. Your feedback will be shared with the involved departments, to improve where needed. Once again my sincere apologies for our shortcomings.
Emmy J. Stoel