More problems than positives
Posted Feb 19, 2016 on Hotels
Basic room for longer stay. Room was bare, no bedside tables or places to store clothes, couldn't stand up in the room ceiling was so low and tilted. Tv was old small & didn't work. Needed a fridge & was so old it needed a key to open, door bent, there was no seal keeping the cold in. Had a broken open window that couldn't shut. Moved to another room. I emailed about laundry service that is advertised. Them: yes for 5$. 1st employee: no we don't do that. 2nd: IDK how it works, bring tmrw for maid. We leave it, maid not in, bring back later. Just to leave the bag with the same guy. We arrive home about 10 hours later and the clothes aren't in our room, so we went back down to reception. They were sitting in a bag downstairs, no big deal, we bring them upstairs. We opened the bag and the clothes were STUFFED IN THE BAG UNFOLDED AND MORE THAN HALF WERE STILL WET!!!!! We still got charged the 5 Euro and had to wear wet clothes the next day. I specifically asked if they had a dryer in my email prior to our visit and they said yes so there was NO REASON ANYTHING SHOULD BE WET AND NO REASON WHATSOEVER THAT THE CLOTHES SHOULDNT HAVE BEEN FOLDED. I am SHOCKED that all the clothes were just SHOVED INTO A PLASTIC BAG AND SAT FOR HOURS GETTING WRINKLY.