Ratings based on 409 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great location

Posted Feb 16, 2017
Hotel was perfectly located for everything we wanted to do in Amsterdam. Walking distance to Van Gogh and Riks museum; right next to tourist area; and accessible to 4 tram lines that lead to centraal station. Line 16 took us to red light district (Dam station) right before centraal station. Daily tram pass was €7.5. The room was very big with a beautiful bathroom. But the heater was not very effective and our room stayed really cold in winter. It was nice to be able to hang out on the balcony. We had a nespresso machine and it was greatly utilized and appreciated. Grey Area had the best weed but be prepared to pay top dollar. The best chocolates were across the street from Grey Area. Macarons were super cheap from the ice cream/waffle shop in the middle of tourist corner: €15 for 10 vs €2-3 each elsewhere. Best local food was at the Pantry; hardy homecooking. Would stay again if I ever go back to Amsterdam.
Comment from Hotel Management
Feb 16, 2017 by Front Office Agent, Hotel Management
Dear isabelle, Thank you very much for your lovely review and thank you for staying with us. I am very happy to hear that you enjoyed our great location and the amenities that our hotel offers. I apologize that the heating was not functioning properly during your stay. We have been working on optimizing our system and your feedback is appreciated. It would be our pleasure to welcome you back to the hotel should your travels bring you back to Amsterdam. Kind Regards, Lydia - Front Office Agent
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Clean comfortable hotel great location

Posted Feb 12, 2017
Friendly helpful staff welcomed us and couldn't do enough. When our teenage girls were given a double room instead of the twin booked, it was no trouble for them to rearrange the room. Easy location walking to all central sites. Few minutes walk from bus stop from airport. Breakfast buffet very good. Thanks.
Comment from Hotel Management
Feb 12, 2017 by Esmee , Hotel Management
Dear Penny, Thank you very much for you stay in Hotel Roemer and sharing your thoughts on expedia. We are happy to read that you enjoyed your stay including the rooms, breakfast and the location of the hotel. We hope we can welcome you back some day! Kind regards, Team Roemer
4 out of 5
Recommended
for Everyone
by A verified traveler from hastings

NICE HOTEL

Posted Jan 30, 2017
Pros: It was clean
Cons: I found it a bit cold
Location: Near bars and shop plus the tram's
Sat just on the outer ring off camel easy to find your way back
Comment from Hotel Management
Feb 9, 2017 by stephan, Hotel Management
Dear Kate, Thank you for visiting and posting this review. We find it extremely annoying that your stay is perceived as cold. We are working to optimize our heating system and your feedback is very important to us. We look forward to welcoming you soon again as a guest at Hotel Roemer. Sincerely, Stephan - Front Office Agent
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA USA

OK but nothing special

Posted Jan 20, 2017
Pros: Location and friendly staff. Jetted spa bathtub was appreciated after many hours of walking!
Cons: Restaurant was ridiculously over priced. Bathroom wasn't cleaned the entire week I was there and needed a good scrub to begin with.
Location: Location was great, close to museums, restaurants, shopping and park.
Interior design was nice but well worn and in need some refreshing. Room was adequate but nothing special. Housekeeping could make some improvements. Location was great, close to museums, restaurants, shopping and park.
Comment from Hotel Management
Jan 23, 2017 by Lydia, Hotel Management
Dear Andre, Thank you for taking your time to review your stay with us. We appreciate all feedback both negative and positive as it helps us better our service and the hotel overall. It is great to hear that you enjoyed the jacuzzi in your room and the location of the hotel. I will be sure to pass your comments along to ensure that these issues are addressed. Thank you again for staying with us and we hope to welcome you back in the future. Kind Regards, Lydia - Front Office Agent
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to main museums and canals

Posted Jan 17, 2017
Pros: Location
Cons: Wifi - kept dropping - next to useless
Great location, easy to get around. Hotel was quiet and the room was comfortable.
Comment from Hotel Management
Jan 17, 2017 by stephan, Hotel Management
Dear, Thank you for your kind words an thank you very much for choosing Hotel Roemer for your stay. It is nice to now you enjoyed your stay in our hotel while visiting Amsterdam. We are sorry to hear that the WiFi was dropping during your stay. We will let somebody take a look at it today. We are looking forward to welcoming you back in the hotel on your next trip. Best regards, Stephan Team Hotel Roemer
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2017
The hotel is in a great location. The staff was very helpful and accommodating. I emailed the hotel before we left on our trip to get suggestions on how to get from the airport to their location and what they provided worked out perfect. The room was great. We did not take advantage of the dining room so I cannot comment on it. I would highly reccomend a trip to Amsterdam and this hotel to my friends.
Comment from Hotel Management
Jan 8, 2017 by stephan, Hotel Management
Dear Hans, Very nice to read that we have caused you such a pleasant stay! Great that you enjoyed the room! We hope to welcome you here again. Warm greetings, stephan - Front office
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto

A wonderful located hotel with friendly staff

Posted Jan 4, 2017
Pros: The friendliness of the staff
Cons: The daily cleaning of the room
Location: The hotel location is in a quiet street and still close to all amenities and close to center city transportation and airport shuttle.
The hotel staff is supper friendly and willing to help and support you in your visit to Amsterdam. The rooms are cozy with a nice bed and puffy pillows!
Comment from Hotel Management
Jan 5, 2017 by Hotel manager, Hotel Management
Dear Monica, Thank you very much for your feedback. I am delighted to read that you mentioned the frienliness of our staff and enjoyed the bed and pillows. I will make sure that we will improve on the daily cleaning of the rooms. Of course we hope that we may welcome you again on your next visit to Amsterdam. Warm regards, Dave Blokpoel
4 out of 5
Recommended
for Everyone
by A verified traveler

Location, location, location

Posted Dec 28, 2016
Location was key! Good price, but it's really just a place to lay your head at night and nothing more. You could even end up staying across the street from the lobby entrance, FYI.
Comment from Hotel Management
Dec 31, 2016 by Lydia, Hotel Management
Dear Anonymous, Thank you very much for your review and for staying with us. It's great to hear that you enjoyed your stay with us and our great location. We hope to welcome you back in the future. Kind Regards, Lydia - Front Office Agent
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful hotel with great staff

Posted Dec 22, 2016
The staff at the hotel were very accomodating and helpful! The hotel itself was lovely and the rooms were spacious especially the bathroom! Also great distance from the shops etc.
Comment from Hotel Management
Dec 23, 2016 by Emma, Hotel Management
Dear N, Thank you very much for your kind words. We are pleased to read that you have enjoyed your stay with us especially the spacious bathroom and our staff. We hope to see you again in the future. Warm regards, Emma - Front office agent
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location.

Posted Dec 13, 2016
Clean, neat, and comfortable. Excellent location.
Comment from Hotel Management
Dec 14, 2016 by Lydia, Hotel Management
Dear Anonymous, Thank you very much for your great review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay, especially our rooms and the great location. We hope to welcome you back in the future. Kind Regards, Lydia - Front Office Agent