Good location but hotel not as advertised.
Posted Mar 27, 2017
This is a well located hotel that advertises rooms up to five star. We booked a four star room for two nights paying UK London four star marker hotel prices. Unfortunately this hotel has average small two star rooms with unusual decoration as it's gimmick. The room (603) in which we stayed was no more than two star with a tiny window looking out on the rear of adjacent buildings, we actually booked a room with a view, at least it was fairly quiet, but also a very dim room requiring the light on at all times. There are no services offered that one would expect for a four star room. No coffee machine or tea on offer in the room, also no bottled water. When this was raised with reception, we were told to drink the tap water. There are no facilities, no cooked food or alcohol available other than a very expensive vending machine with limited supplies. The small hotel entrance is situated between a cafe and a pizza outlet. Breakfast can be obtained at the cafe, but hotel access is at times difficult due to the numbers of tables and chairs outside the cafe and pizza outlet. The receptionist was pleasant and polite, although clearly well used to guests raising the same issues re lack of services. We walked extensively around the area, we found more appropriate better value hotels offering good service and facilities a short distance away in the museum quarter and adjacent areas. It is approx 15 minutes walk from the central area and worth considering as an alternative.
Comment from Hotel Management
Mar 30, 2017 by Hotel The Exchange Team, Hotel Management
Dear RDG, thank you for your feedback. We are sorry to hear that your stay wasn't as good as it should have been. Our five star rooms are equiped with coffe and tea facilities and we are happy to provide kettles upon request in every room. As we in Holland have the best tapwater of Europa we recommend this to our guests. We do hope we may welcome you again in Amsterdam. Kind regards, Hotel The Exchange Team