All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel’s facade is Zaandam's iconic view but the rooms are not as we expected. We booked 3 rooms and all 3 rooms had bathrooms with leaking showers. Water was just all over the place. Front desk people were all very nice except for one dirty blonde girl who was just very rude and didn’t want to be interrupted even briefly having us wait twice for one brief question.
Ireneo
Stayed 2 nights in Apr 2024
8/10 Good
David
Apr 14, 2024
Liked: Cleanliness, staff & service
Sadly ppol and spa were not open - one of reasons we booked hotel.
The area was beautiful, staff was very nice and helpful. Food and dinks in the restaurant were excellent. Hugh selection for breakfast. All the shopping you really need in a short walk.
The staff were all very kind and helpful, they were able to help keep my medicine refrigerated while holding our luggage prior to check in when we arrived 4 hours prior from our flight.
The room was clean and comfortable, and location close to the Zaandam station can’t be beat!
Beautiful room, wonderfully located and great value.
Ben
Stayed 4 nights in Mar 2024
Response from Sophie - Guest Relations on Mar 27, 2024
Dear Ben,Thank you for your positive review. We are delighted that you have had a pleasant stay with us. Our location is ideal for exploring the city, and we are pleased to read this along with the room contributed to an enjoyable stay.We are looking forward to welcome you back to our hotel again in the future.With kind regards,
Such a beautiful hotel, it was worth every penny. I’m so sad I couldn’t use the wellness center. I was happy with everything.
Simone
Stayed 3 nights in Mar 2024
Response from Sophie - Guest Relations on Mar 18, 2024
Dear Simone,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Inntel Hotels Amsterdam Zaandam. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,
The hotel was immaculate and in the perfect location, its 2 stops on the train to Amsterdam central which is perfect. Zaandam itself is a lovely place and I can’t wait to return.
Response from Sophie - Guest Relations on Mar 14, 2024
Dear Keith,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,
This Hotel was brilliant. Visually stunning from the outside and our room was very clean and modern. The staff were very friendly and helpful. Huge comfy bed and a Sauna in our bathroom wich was clean and worked perfectly an amazing room on the top floor. The wind was a liitle noisy but nothing the hotel can control and wasn't really a problem. The breakfast was really nice plenty of choice and all the cooked food was warm/hot. And a simple train ride into Amsterdam central or the airport.
Ellis
Stayed 1 night in Feb 2024
Response from Sophie - Guest Relations on Feb 29, 2024
Dear Ellis, Thank you so much for this 5-star review. It's so good to hear that the entire stay exceeded all of your expectations. That is one of our favourite things to read. It was a real pleasure to welcome you and we look forward to seeing you again.With kind regards,
Building was lovely! And it was only a two minute walk to the train station.
Rebecca
Stayed 3 nights in Feb 2024
Response from Sophie - Guest Relations on Feb 19, 2024
Dear Rebecca,Thank you very much for your positive review.Our location is ideal for exploring the city, and we are delighted that it has contributed to a pleasant stay.We look forward to welcoming you again in the future to our hotel.Best regards,
8/10 Good
Jana
Feb 6, 2024
Liked: Cleanliness, staff & service, amenities
Fun hotel to stay for a night or two. Limited options for good lunch/dinner in the hotel and near by. Spa area was tight for the amount of parties that used it. It was a bit crowded. Staff was very nice and attentive. Overall a nice hotel.
Very clean and aesthetic, right next to train station so was ideal. Staff were all friendly and helpful
Sarah
Stayed 3 nights in Jan 2024
Response from Sophie - Guest Relations on Feb 5, 2024
Dear Sarah,Thank you for your review. We are grateful for your compliments about the location and towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. We look forward to welcome you again at Inntel Hotels Amsterdam Zaandam. With best regards,
This was our second time to stay here. It’s as lovely as we remember. The bed was so comfortable. This hotel is so charming and we love staying here. It’s a short train ride away from Amsterdam. The hotel is on a walkway that connects to the train station and many eateries and shops along the way, including grocery stores and a mall.
Very pretty from the outside, room did everything we needed- there were some questionable marks in the bathroom ( possibly black mould) but clean other than that. Very well connected for stays in Amsterdam, staff were very helpful and nice. Food was quite expensive, would recommend.
Sadly, the inside does not match the outside. We had a big, very well equiped room but it had no personality, something to make you feel at home. It s a nice hotel for a night or two. Reception staff was very polite and professional.
Rooms are very dirty, first room had muddy floors. We contacted the concierge and they advised that they could give us another room. The new room we got had crumbs all over the floor. Bathroom was clean enough. The insulation between floors are not great, we could hear people walking at all times and the noise from people up late kept us up as well. Pro is how big the rooms are compared to the rooms in Amsterdam city centre.
Michelle
Stayed 4 nights in Nov 2023
Response from Sophie - Guest Relations on Nov 21, 2023
Dear Michelle,Thank you for your review. We’re sorry to hear that the cleanliness of the room did not meet our high standards. We truly regret that this led to discomfort during the stay. Your comments were shared with the housekeeping manager directly, so we can prevent this from happening in the future. Please let us know if something does not meet our quality standards during your stay. That way we can act immediately and ensure you a comfortable stay.We hope to get a chance to welcome you back again in the future for a better experience.With kind regards,
Convenient location. A very short walk from Zaandam train station & to the shops & cafes. Great place to stay to attend events at Taets Art & Event Park, very comfortable.
the hotel was great, quirkey in appearance but nice. breakfast was good, could have done with other types of eggs rather than scrambled but we can live with that.
I loved everything minus the creepy baby eating chocolate room. Besides that it’s amazing hotel close to trains and buses! It’s clean and in a great location! Highly recommend!
Beautiful hotel, great staff, great location with a great strip of shops all along either side of a little lake, not even a two minute walk from the train station
Location was perfect, just 10 mins from Central Amsterdam. Hotel was clean, bed was comfy, staff were lovely and the hotel was one of the prettiest I've ever stayed in. Couldn't fault it at all. After a day out exploring the city it was perfect to sit with a cocktail in the hotel bar before falling into the comfy bed
A very quirky hotel in a lovely area with good access to Amsterdam Centraal
Robert
Stayed 1 night in Nov 2023
Response from Sophie - Guest Relations on Nov 6, 2023
Dear Robert,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,
Was a really lovely hotel, very unusual hotel to look at, very friendly in and around the hotel lots of shops for small gifts, a supermarket and McDonald's all close by aswell as the train station. Would definitely stay here again, the hotel is clean, beds are very comfortable.
It is real 4 stars HOTEL!
Big and comfortable room with great customer services. Parking available and casher provide discount code and help me paid the parking fee, it is in local language. The parking gate can recognize license plate. It is cool!
Unique design to the hotel drew me in at booking stage but then has a wow factor when you see it. I'd booked a junior sweet which is probably the best room I've ever stayed in when using a hotel. Loads of room, massive bed, whirlpool bath and sauna in the room just amazing. Zaandam itself has plenty of shops and places to eat and an easy 10 minute train journey into Amsterdam. Should I come back to amsterdam I wouldn't hesitate to book to stay here again.
Lee
Stayed 3 nights in Oct 2023
Response from Sophie - Guest Relations on Nov 2, 2023
Dear Lee,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,
Lovely stay. Access to so many things within easy walking distance, a perfect location to access transit, shopping, etc. Breakfast was yummy and dinners too. Only complaints were the awkward photograph on the wall above the bed; all these cranky faces! And there was only room seating for one person; not great for two occupants
This hotel was amazing. Insta worthy in the outside and luxurious in the inside. The hotel was spotless I was very impressed with the cleaning. The wellness area was significantly better than the usual hotel offering and the breakfast offering was varied and well presented.
The only down point was the restaurant menu which was not very exciting and with little light lunch options.