Ratings based on 926 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

top hotel unmittelbar zur metro station

Posted Dec 7, 2016
sehr schönes hotel mit sehr sehr schicken zimmern, tollen service und guter lage zur metro station (5 min zu fuß) wir hatten alles was wir brauchten. würden das hotel nochmal buchen :)
5 out of 5
by A verified traveler from C

Defo stay again!! 5*

Posted Dec 4, 2016
Not far, Easy to get back to on metro Good breakfast Clean Bed so comfy Great staff very helpful and kind
Comment from Hotel Management
Dec 6, 2016 by Laura, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Heeringa Management Assistent
3 out of 5
by A verified traveler

Lejos y caro.

Posted Dec 2, 2016
El hotel queda lejos de la ciudad y es excesivamente caro para lo que ofrece. El restaurante caro y malo.
Comment from Hotel Management
Dec 7, 2016 by Laura, Hotel Management
Estimado Cliente, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Hotel Amsterdam City. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Laura Heeringa Management Assistant
5 out of 5
by A verified traveler from Peak District

Weekend Away

Posted Nov 24, 2016
Pros: The Hotel was clean & comfortable, Staff were excellent. Transport links to Amsterdam central were close by.on the plus side if you did not require ro
Cons: The only down point we found that the mattress was quite firm
Location: Located close to the Metro which went straight to the city centre where there are so many things to see & visit that are really good you need more tha
We had a lovely stay at the hotel, facilities were good & access to the city & it's attractions were excellent.
Comment from Hotel Management
Nov 28, 2016 by Laura, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Heeringa Management Assistant
4 out of 5
by A verified traveler

My sister made stag weekend

Posted Nov 23, 2016
No complaints the hotel was first class as were the staff
Comment from Hotel Management
Nov 28, 2016 by Laura, Hotel Management
Dear guest, Thank you for your great review. We are looking forward to welcoming you again in the future, Sincerely, Laura Heeringa Management Assistant
5 out of 5
by A verified traveler

Weekend Break

Posted Nov 21, 2016
Pros: It was close to the Metro that went right into the city, it was clean & relaxing. Breakfast was excellent.
Cons: We found the mattress a bit hard but that may suit others.
Location: Although a bit out from the city the transport links made up for that.
Transport into the City was easy, hotel was clean, breakfast was excellent, staff were friendly & helpful. We enjoyed our stay & would use the hotel again.
Comment from Hotel Management
Nov 28, 2016 by Laura, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Heeringa Management Assistant
5 out of 5
by A verified traveler

Quiet area

Posted Nov 20, 2016
Great stay but in quiet area. Cant complain as staff were excellent
Comment from Hotel Management
Nov 28, 2016 by Laura, Hotel Management
Dear Guest, Thank you for taking the time to fill out a review for our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura Heeringa Management Assistant
4 out of 5
by A verified traveler from UK

Nice Hotel

Posted Nov 17, 2016
Pros: Location
We stayed here for a long weekend. The hotels in the centre were over our budget and the price of this one wasn't too bad. The location was great - just a short walk to the metro station and they you can travel into the centre in 10 --15 minutes. We bought day travel tickets for 7.50 euros and travelled all over Amsterdam using the tram, trains, busses and the metro and it was very easy to navigate back to our hotel. The hotel had nice modern rooms and the facilities such as a fridge, tea and coffee making facilities and a hairdryer made for a more comfortable stay. The hotel bar was very funky and relaxing after a long day sightseeing. We didn't eat in the restaurant during our stay. Would definitely stay there again if we ever re-visit Amsterdam.
4 out of 5
by A verified traveler from Graz

Posted Nov 14, 2016
(-) - Schmutzwäschesack des vorherigen Gastes noch im Zimmer - Leider werden scheinbar nur sichbare Flächen gereinigt (schmutz unter dem Bett usw.) - Leintuch verschmutzt, Haare an den Handtüchern (+) - sehr modernes Design - kleiner Markt in der Lobby - Metro in ca 5 Min zu Fuss erreichbar Fahrzeit ins Centrum (Amsterdam Central) ca 12 min. 24 Std. Karte kostet €7,50,-
5 out of 5
by A verified traveler

Friendly helpful staff

Posted Nov 14, 2016
Pros: The room was beautiful and bed was so comfy and the staff are so friendly and helpful
Cons: I got the impression the metro was next door or a 2 min walk it was more about 5-10 and not a nice walk but it wundt stop me going again im just more prepared
Location: The metro to centre takes about 5mins so not to far away from all the fun