Ratings based on 2,077 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Close to central station

Posted Dec 10, 2017
Good clean hotel that is 1 tram stop from the central station.
Comment from Hotel Management
Dec 11, 2017 by Hotel Management, Hotel Management
Dear Eden, Thank you for selecting our hotel for your stay in Amsterdam. It has been our pleasure to welcome you and we look forward to assist you in the future. Kind regards, The Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Good location for sightseeing

Posted Nov 28, 2017
Hotel fine, modern and airy. Given a room which had not been prepared but the problem was resolved quickly. After reading glowing reviews regarding the buffet breakfast we were expecting something more than a regular breakfast selection particularly as the cost was €25 per person. Staff were friendly and helpful.
Comment from Hotel Management
Nov 29, 2017 by Hotel Management, Hotel Management
Dear Ann, Thank you very much for sharing your positive comments on Expedia. We are pleased to hear you were satisfied in general but regret to learn our breakfast could not meet to your personal expectations, our apologies for this. We look forward to welcome you again, Ann. Kind regards, The Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice weekend brake

Posted Nov 27, 2017
Had a lovely weekend stay here. Great spot. 10min walk to city. Only downfall my t shirt had gone missing out of my room. Told the manager said they couldn’t find It. Got no compensation. Shocking
Comment from Hotel Management
Dec 2, 2017 by Hotel Management, Hotel Management
Dear guest, Thank you for your feedback. Good to hear you spent such a lovely weekend in our hotel. We do regret to hear your missing shirt went missing and could not be located. Please feel free to share your name and booking details by email, we look forward to assist you. Kind regards, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great hotel with fantastic views!

Posted Nov 21, 2017
We stayed here for our anniversary. We were offered an upgrade to one of the executive rooms for a very good pric. Had a top floor room with great city/river views. All the perks of the upgrade were great. Will definitely be back!
Comment from Hotel Management
Nov 23, 2017 by Hotel Management, Hotel Management
Dear Rachel, Thank you for your lovely review, and congratulations again! We are happy to hear you appreciated the free upgrade and spent such a nice time in our hotel. We look forward welcoming you back, Rachel. Kind regards, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Brussels

Super view from top floor

Posted Nov 21, 2017
We were upgraded to an executive suite on the 20th floor. Great view of Amsterdam and the nearby ocean terminal. Very comfortable and well-appointed room.
Comment from Hotel Management
Nov 27, 2017 by Hotel Management, Hotel Management
Dear Christopher, Thank you very much for sharing your more than positive comments with us! Good to hear you appreciated the free upgrade to an Executive room on a high floor. Next time you travel to Amsterdam, please feel free to stay with us again. Kind regards, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Perfect hotel, perfect location & perfect City

Posted Nov 21, 2017
Centred about 6 mins walking distance away from the centre. Hotel is luxurious and staff friendly. Nothing too much trouble. Perfectly located and would stay here again in a heartbeat. Only negative was our room absolutely stank of cigarettes & despite reporting it to reception nothing was done.
Comment from Hotel Management
Nov 21, 2017 by Hotel Management, Hotel Management
Dear Sarah, Thank you for your positive comments, Sarah. Your feedback is very motivating and will be shared within our teams for encouragement! However, we do regret and apologize for the lack of action being taken concerning your room. This will be addressed within our teams. Hopefully we may welcome you back in a near future. Kind regards, The Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from SFR

HOTEL next to the Docking pier for River Boat.

Posted Nov 18, 2017
Pros: Security and Quiet
Location: AMS Central with the Variety of Transportation types to get you home. Especially liked the Train from Airport to AMS Central.
Excellent Concierge service, with free shuttle to A`ms Central, and close to River Boats docking pier. We enjoyed the Tram Service in AMS and the people friendliness. not like France. Interesting experiences with the variety of food and the type of Dutch treats.
Comment from Hotel Management
Nov 20, 2017 by Hotel Management, Hotel Management
Dear Most, Thank you very much for your detailed and positive comments on Expedia, this is much appreciated! We are delighted to hear you found our location convenient for your needs and close to the Central Station. Our entire team looks forward to welcome you back soon. Kind regards, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location before a river cruise

Posted Nov 17, 2017
Pros: Comfortable and convenient location
We stayed here before embarking on a Viking River Cruise. The location was excellent. Close to the pier and a walk to the downtown area for museums and the canal tour. Our room had a great view, it was quiet and the bed was very comfortable. The bathroom was clean and the breakfast was good. We paid a slight upgrade to check in earlier because we arrived with a very early morning flight from the US. I would highly recommend this hotel.
Comment from Hotel Management
Nov 17, 2017 by Hotel Management, Hotel Management
Dear guest, Thank you very much for your detailed and very positive comments. We are so happy to hear you brought back enjoyable experiences and took advantage of an upgrade and benefit from an early check in. Should you decide to repeat your relaxing stay with a visit to Amsterdam please do not hesitate to let us know. Kind regards, The Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Wa state

Convenient location, shuttle service to train stat

Posted Nov 5, 2017
Had a really good light dinner in the bar with good, local beer. Room was a little run down, some mold in shower. It was fine for one night, but wasn’t worth the price.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Dear Jackie, Thank you for your review. Good to hear you enjoyed from a light dinner in our Silk Bar. We do regret to the level of cleanliness, please accept our apologies. Please visit our website for the best available rates or at Expedia. Kind regards, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very close to ams central

Posted Oct 31, 2017
Clean, and very convenient hotel staff are so friendly and helpful! Very modern lovely view from the hotel room too!
Comment from Hotel Management
Oct 31, 2017 by Hotel Management, Hotel Management
Dear guest, Thank you very much for your positive review. We are pleased to hear you received such a helpful and friendly assistance and will ensure your compliments will be personally shared within our teams. Kind regards, Th Hotel Management