Utilitarian hotel in the suburbs
Posted Sep 10, 2016
Very disappointed with our stay. In a country famed for its flowers, there were precious few to enliven a drab hotel interior. We had booked a twin bedded room. We were allocated 512 - a double-bedded room - in fact, twin beds with a single mattress that was like a trampoline! Also, the aircon was ineffective. Next morning, we asked for the matter to be resolved. This had not been done when we returned in the evening , neither had the crockery been washed nor teabags etc replenished. We asked for a change of room and for clean facilities. We were given the keycard to 511 - twin-bedded but smaller than the original room. When we went to collect our things from the original room, the keycard had been neutralised - so yet another journey to reception from the 5th floor. Next day, once again, crockery was left dirty and no replenishment of teabags etc. When we complained - gently and with kindness - the manager offered a cup of coffee by way of recompense! The hotel decor was tired and bland - very much in need of more than a little tlc - a picture or two in the room would have been of benefit - there are plenty of galleries from which to acquire inspiration! The expensive hotel shuttle could not guarantee when it would arrive at the airport - 'it depended on how many passengers there were to pick up'! This hotel is expensive but totally NOT value for money - AVOID IT. NB - a deposit required on registration in case you use the minibar - ridiculous as no check made!