Ratings based on 1,418 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Toronto

Perfect place to experience Amsterdam

Posted Nov 26, 2016
Great location. Nice facilities (was there for conference). Great breakfast. Only beef would be that the thermostat seemed to have no effect on the room temp, which was on the cool side.
Comment from Hotel Management
Nov 27, 2016 by Willem Bakker, Duty Manager NH Carlton Amsterdam, Hotel Management
Thank you for staying with us. We work hard to ensure a fantastic stay for our guests and appreciate your feedback!
5 out of 5
by A verified traveler from US

Great Experience! Hotel is close to everything

Posted Nov 23, 2016
Great Experience, clean room, great staff, and close to everything.
Comment from Hotel Management
Nov 27, 2016 by Willem Bakker, Duty Manager NH Carlton Amsterdam, Hotel Management
Thank you for staying with us. We work hard to ensure a fantastic stay for our guests and appreciate your feedback!
1 out of 5
by A verified traveler from paris

Séjour compliqué

Posted Nov 14, 2016
Location: Bien place mais trop bruyant les chambres face rue
Nous sommes arrives dans une premiere chambre dont la propreté laissait clairement a desirer (salle de bain non nettoyee avec des poubelles qui trainaient par terre, moquette extremement sale, chambre minuscule). Apres avoir du raler et insister aupres de la reception, nous avons continue et termine notre sejour dans une bien meilleure chambre (propre et plus spatieuse)
Comment from Hotel Management
Nov 18, 2016 by Willem Bakker, Duty Manager NH Carlton Amsterdam, Hotel Management
Merci pour notre réaction! Désolé de la première chambre, nous alons examiner et assurez-vous qu'il ne se reproduise pas. Bien que la fin était encore bon. Au revoir!
5 out of 5
by A verified traveler

Ottima posizione

Posted Nov 6, 2016
Pros: Posizione.
Cons: Nulla da segnalare.
Ottimo rapporto qualità/prezzo. L'hotel si trova in una posizione strategica. Amsterdam può essere girata tranquillamente tutta a piedi avendo come punto di partenza questo hotel. La camera è confortevole e pulita. Peccato non avere provato la colazione.
Comment from Hotel Management
Nov 20, 2016 by Willem Bakker, Duty Manager NH Carlton Amsterdam, Hotel Management
Grazie per i vostri commenti positivi! Speriamo di vedervi, per quel tempo, si consiglia di zecche tutte le scatole!
4 out of 5
by A verified traveler

Posted Oct 26, 2016
Friendly and helpful staff, good service and facilities. Rooms to an average standard.
Comment from Hotel Management
Nov 18, 2016 by Willem Bakker, Duty Manager NH Carlton Amsterdam, Hotel Management
Dear sir/madam, Thank you for your positive reaction! We hope to see you again in the future! With kind regards,
4 out of 5
by A verified traveler from Kansas City, MO USA

Location was wonderful, convenient to everything.

Posted Oct 17, 2016
Pros: Spacious room.
Cons: The carpet in our room was badly stained throughout.
Location: Floating flower market literally just out the front door. Hotel near several major tram stops & completely surrounded by wonderful restaurants & bars
The hotel had the bones to be quite luxurious but upon a closer look, things were stained, nicked or broken. Our room was huge and on a corner so had 2 terrific views. Housekeeping could have been a little more attentive; one day took a bath towel and didn't leave a replacement. The front desk personnel were all terrific! We would stay at this hotel again.
Comment from Hotel Management
Nov 18, 2016 by Willem Bakker, Duty Manager NH Carlton Amsterdam, Hotel Management
Dear sir/madam, Thank you so much for your elaborate and positive reaction! We hope to see you again in the future! With kind regards,
2 out of 5
by A verified traveler from london

I have stayed in much better NH hotels.

Posted Oct 16, 2016
Pros: Location is good.
Cons: Rooms are tired.
Sad to say that the hotel is tired but that is not reflected in the price!
4 out of 5
by A verified traveler

Posted Oct 15, 2016
Ordentliches Stadthotel, zentral gelegen. Frühstücksbuffet war gut und ausreichend.
3 out of 5
by A verified traveler

Ja ich empfehle es weiter

Posted Oct 10, 2016
Pros: Das Personal an der Rezeption war sehr nett und der Service, dass wir die Koffer am Abreisetag noch dort lagern konnten, bis wir abflogen
Cons: Renovierungsbedürftig
Location: Citylage
Es ist City nah, gute Lage. Es ist renovierungsbedürftig, Teppiche, Gardinen, Duschvorhänge entsprechen nicht meinen Vorstellungen
2 out of 5
by A verified traveler

Hotel needs a renovation

Posted Oct 9, 2016
Pros: Great location and easy access to tram. Staff was friendly.
Cons: Stained carpets and walls, rooms are not like the pictures on the website
Location: Hotel is next to the flower market and within walking distance of several attractions