Nice hotel at centre but bad experience
Posted Sep 19, 2016
When we are doing check-in they said they will upgrade our room to superior room, we were happy. But they gave us room at next building, not in same building which tired me with my luggages. They didnt bring my luggages to my room. Because there is no availible room, my brother stayed other NH 4 stars hotel. NH Caransa Hotel Amsterdam, it was terrible. We choosed again same hotel name because it is famous but someone stole my brothers things from the room. Like passport,Lv passport cover,Lv bag, Moncler 3 tshirts, Valentino shoes, 2000euro, 500 turkish lira, Hermes belt. And we urgently talked to management of NH CARANSA they said it is not their responsiblity. There is no camera at floors. But when I requested information for my room, they showed me paper and I see cleaner staff came 6-7 times to our room. I said why? They replied me because sometimes they forget to put towels, or something. So they came more times. After cleaner staff, supervisor came to my room according to hotel records. They said supervisor came to your room because they checked if it is well cleaned or not. Anyway my brother lost everything and this hotel didnt make any explanation. They said we must put valuables locked. How we can put shoes, bag, belt, tshirts locked?? We never choose this hotel name again and we will sue them.