Ratings based on 1,658 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Kuala Lumpur, Malaysia

Hotel staff unhelpful and unfriendly

Posted May 28, 2017
There is no guide about the surroundings and information on how to travel to Amsterdam. When we asked for information, the staff just passed us a map to walk to the tram station with some information. When we asked further about how to purchase tickets, she asked us to just read the paper, quite reluctant to elaborate further on it despite being free and standing at the reception. Definitely not a 4 star hotel staff response and service. She doesn't appear to be approachable at all. Apart from that, the telephone to the receptionist is not working and we do not have enough shower supply. The room floor is sticky all over. Disappointing to find this for a four star hotel!
Comment from Hotel Management
Jun 4, 2017 by Jenny Noz, General Manager, Hotel Management
Dear mr Jie, Thank you for taking the time to share your feedback with us with regards to your recent hotel visit. I am really sorry to hear about the way your questions were answered by our staff at the reception. That is definitely not the kind of service you may expect for us or what we strive for. Please accept my sincerest apologies for this experience. I can understand that after this first impression you did not feel comfortable reporting any of the other issues with regards to the guest room, which I sincerely regret. Please know that we always have a Manager on Duty on staff whom you can report this to so we can immideately fix this for you. My sincerest apologies for the inconvenience you experienced, this is not what you may expect from us or Park Plaza. Thank you however for taking the time to still share this feedback with us. Please know that I will personally discuss your comments with the Department Managers in questions so they can further investigate what happened. Kind regards, Jenny Noz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, has airport shuttles.

Posted May 28, 2017
Pros: Design and Décor.
Only stayed a day. Nice. It is a bit of a walk to the tram though.
Comment from Hotel Management
May 29, 2017 by Jenny Noz, Hotel Management
Dear guest Thank you for the lovely words and compliments regarding your recent stay with us. Kind regards, Jenny Noz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from saskatoon, sk, canada

Very good hotel highly recommended. Very conveniet

Posted May 21, 2017
Pros: Everything's.
Cons: Bathroom.
Location: Near the airport.
We stayed there for three nights. Very comfortable, nice and clean. Good value.
Comment from Hotel Management
May 21, 2017 by Jenny Noz, Hotel Management
Dear kim, Thank you for your wonderful compliments regarding your recent stay with us. It is a pleasure the read that your stay was comfortable. We hope to welcome you back soon. Kind regards, Jenny Noz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Convenient

Posted May 14, 2017
The shuttle service was the best part of this stay. So convenient and we didn't have to worry about transport to and from the airport. Since everything around Amsterdam connects at the airport, this service was valuable to us. The hotel is nice and clean. The staff were very friendly. I will stay at this hotel again. Thanks.
Comment from Hotel Management
May 15, 2017 by Jenny Noz, Hotel Management
Dear catraveler, Thank you for your wonderful review. This is very appreciated. We are happy to know that your stay was enjoyable and comfortable. We hope to welcome you back soon. Kind regards, Jenny Noz General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel but a bit too quite .

Posted Apr 25, 2017
Nice hotel but a bit too quite, need some kind of evening entertainment. The shuttle to the airport is only 10mins and another 10mins from the airport to the central not 45mins as stated . I will definitely come back.
Comment from Hotel Management
Apr 27, 2017 by Jenny Noz, Hotel Management
Dear Peter, Thank you for your review and compliments regarding your recent stay with us. This is very much appreciated. If you would like to stay closer to the city center I advise you to stay in our other properties in Amsterdam. Our reservation department is happy to assist you. Kind regards, Jenny Noz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, Florida

Very nice place to stay

Posted Apr 24, 2017
Pros: Service, food and drinks are very good. Hotel staff, very friendly. Room are super clean.
Great location, close to the airport. Hotel Bus goes back and forth to the airport every half hour. From there, you can take the train to the city.
Comment from Hotel Management
Apr 25, 2017 by Jenny Noz, Hotel Management
Dear Fernando, Thank you for all the compliments about our service, staff, rooms and location. This is very appreciated and we will share this with the entire staff. We hope to welcome you back soon. Kind regards, Jenny Noz General Manager
3 out of 5
Recommended
for Couples
by A verified traveler from Manchester

Good but noisy

Posted Apr 23, 2017
Pros: Staff and connectivity to airport
Cons: noise insulation is must; bathroom door
Hotel with good connectivity to Schiphol. Nice and helpful staff. Rooms are bit noisy; I could hear anybody walking past my room, doors locks of other rooms, etc. Bathroom had a fancy glass swing door with no latch; not to my liking.
Comment from Hotel Management
Apr 25, 2017 by Jenny Noz, Hotel Management
Dear Sanjay, Thank you for your feedback and rating regarding your recent stay with us. This is very much appreciated. We are happy to read that our staff gave you a warm welcome and that due to the location your stay was perfect. We apologize for the issues you experienced with the location of the room. I would like to inform you that we Always have a Manager on Duty who is able to help you. We hope to welcome you back soon. Kind regards, Jenny Noz General Manager
1 out of 5
by A verified traveler from UK

Not what you'd expect! Very disappointing

Posted Apr 16, 2017
Very dated, unclean, in need of investment. Tiny rooms without a bath. Should be €90 rather than €140. The rooms feel like a budget hotel rather than a Park Plaza. Room service is slow, housekeeping is below standard and 'guest relations' is a joke. I will never return or advise anyone does. Total RIP OFF. Do not book, there are plenty more.
Comment from Hotel Management
Apr 19, 2017 by Jenny Noz, Hotel Management
Dear Chris, Thank you for taking the time to share your feedback with us regarding your stay in our hotel. I am very sorry to hear about the issues you encountered during your stay with the service. I am really sorry that you experienced this and would like to offer my sincerest apologies for this on behalf of my team. We would like to come in contact with you to investigate this issue in more depth. Thank you for sharing your experience with me. This is much appreciated. The feedback of our guests' is very important to us as we strive to continuously keep improving the service we offer to our guests. Kind regards, Jenny Noz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean hotel. Helpful staff

Posted Apr 14, 2017
Happy i stayed here, the staff helped me get a taxi which was inexpensive. Room service was great too and the food was delicious. I would recommend this hotel and stay here again the next time i come Amsterdam
Comment from Hotel Management
Apr 16, 2017 by Jenny Noz, Hotel Management
Dear Guest, Thank you for your wonderful review and compliments. This is very much appreciated and we will share this with the entire team. We hope to welcome you back soon. Kind regards, Jenny Noz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from lima, Peru

Nice and quiet hotel near the airport

Posted Apr 3, 2017
Staff was very friendly and breakfast excellent. The problem was the bad smell of the bathroom and the room was complícated to reach from lobby
Comment from Hotel Management
Apr 4, 2017 by Jenny Noz, Hotel Management
Dear Alex, Thank you very much for your feedback and compliments regarding your recent stay with us. This is very much appreciated. We are honored to read that you enjoyed our warm welcome from our staff and that the breakfast was a good start of the day for you. We will share this with the entire team. I would like to inform you that the reception staff is always willing to help you to assign you another room if the room is not as expected. We are sorry that the location of the room and smell had a negative impact on you. We hope to welcome you back soon. Kind regards, Jenny Noz General Manager