Ratings based on 3,737 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to The Attractions

Posted Jun 4, 2017
Pros: The overall appearance and staff
Cons: It is currently doing inhouse cosmetic changes
Location: Right next door to the restaurants, cafes, cruises and museums
It is a lovely hotel close to the train station and right next to the square. The room I had was wonderful and spacious. I would definitely stay again
Comment from Hotel Management
Jun 4, 2017 by Social Media Coordinator , Hotel Management
Dear Phoebe, Thank you for taking the time to write this review regarding your stay with us. We are very glad to read that you where happy with the overall appearance of the hotel, our staff, the room and our location. It would be a sincere pleasure to welcome you again, we will make sure that your following stay with us you will have a evenly nice room. Sincerely, Marieke
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2017
We were pleased with the welcoming! Great location! Perfect stay for a couple!
Comment from Hotel Management
Jun 3, 2017 by Social Media Coordinator, Hotel Management
Dear Valued Guest, Thank you very much for your wonderful review. We are delighted to see that you enjoyed your stay. It is a pleasure to read that you loved our location and find it to be the perfect stay for a couple. We thank you for your stay and we hope to welcome you again in the future! Kind regards, Marieke
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Nice hotel close to centre of town & train station

Posted May 31, 2017
Pros: Nice comfortable lounge 4 coffee drinks after walking & touring Helpful staff with computer to print boarding passes
Cons: Some of the rooms in the older section have an extra set of stairs - my sister & brother in law complained &'were moved immediately
Location: Close to good restaurants & shopping & easy to walk to most places - convient 4 trams/trains
Pleasant room in the older part of the hotel with a lovely view of the city
Comment from Hotel Management
Jun 1, 2017 by Social Media Coordinator , Hotel Management
Dear Jack, Thank you for taking the time to share your stay with us on Expedia. We are glad to read that you enjoyed our location, bar, helpful staff and guest computers. I am happy to read that my colleagues assisted your family well. Hope that we may welcome you again in the future, when your travels take you back to Amsterdam again. Sincerely, Marieke
3 out of 5
by A verified traveler

Great location, but dated rooms

Posted May 27, 2017
The hotel is well placed near Centraal Station, but is undergoing renovations (May 2017) and is somewhat dated, including our room. Staff were friendly. I'd try a different hotel next time.
Comment from Hotel Management
May 27, 2017 by Social Media Coordinator, Hotel Management
Dear valued guest, Thank you for reviewing your most recent stay with us. First allow me to thank you for the compliments about our location and friendly staff, it is highly appreciated. However, I regret to see that your stay was not according to your expectations. For future reference I kindly advise you to let us not during your stay, if you are not satisfied with the room, because in that case we can see if we can move you to a different room. At the moment we are indeed refreshing the hotel to bring a new and enhanced look to the hotel. Guest satisfaction and experience is the primary focus and we will always do our utmost to keep our guests satisfied. We hope we may welcome you back in the future in our new beautiful hotel. Kind regards, Marieke
2 out of 5
by A verified traveler

Close to the Amsterdam central station

Posted May 25, 2017
Do not stay at this hotel. will be under modernization the next couple of years. Current conditions and are terrible
Comment from Hotel Management
May 27, 2017 by Social Media Coordinator, Hotel Management
Dear valued guest, Thank you for taking the time to review your stay on Expedia. I regret to see that your stay wasn't according to your expectations. At the moment we are indeed refreshing the hotel to bring a new and enhanced look to the hotel. I can assure you that this will not take a couple of years. The first phase will be done in July this year and that is when we will open our wonderful new bar and restaurant. Throughout the refreshment guest satisfaction and experience is the primary focus and we will always do our utmost to keep our guests satisfied. I am sorry if you may not have experienced this. We hope we may welcome you back in the future in our new beautiful hotel when your travel brings you to Amsterdam in the future. Sincerely, Marieke
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Nice hotel helpful polite staff.

Posted May 23, 2017
Delighted with our stay, staff were friendly and polite, the hotel itself was extremely clean and easy to get to, right in the centre close to all of the main attractions. only issues we had was that we wasn't explained there would be a £75 deposit to pay on arrival, which wouldn't credit the account until 3 days after not great when it's part of your spending money and also we bought a film at €7 which we ended up paying twice for and then city tax was added so we ended up with a €30 odd bill. other than that the whole experience was good. would stay again.
Comment from Hotel Management
May 26, 2017 by Social Media Coordinator , Hotel Management
Dear Rachel, Thank you for this wonderful review! It is great to read this review, and thank you for taking the time to share your experiences with us. Hopefully you took the opportunity to explore Amsterdam to the max with our prime location. Regarding your remarks about the Deposit, city tax and the movie. I was dismayed to learn you had several disappointing incidents during your stay. Firstly allow me to reassure you that we ask all our guests for guarantee of some sort to cover for any potential extra’s during their stay. We highlight this in all the confirmations we send out, just to ensure there are no surprises at check in. I'm sorry to learn that you have missed this in "the small letters". Furthermore, leaving a certain deposit entitles you to make room charges, which is in the guest's convenience. It's a service offered. The city tax is a regular tax maintained by almost every country. The comment about the movie has been noted and at your next stay my colleagues will have a good solution for you. Non the less we understand that this is most inconvenient. It would be wonderful if we got the chance to welcome you again, so we can show you our level of hospitality. Sincerely, Marieke
3 out of 5
Recommended
for Everyone
by A verified traveler from Kent, England

Central location, good standard

Posted May 22, 2017
Pros: Very accessible, convenient for the sights of Central Amsterdam. Staff were friendly and very helpful. Free wi-fi and use of house printer was good.
Cons: Disappointed with our "superior" room (No. 132), which was cramped and dark, with windows overlooking an internal well.
Location: The location is an ideal base for sighseeing - a short walk to Dam square, trams, the piers for boat trips, and a variety of restaurants neaby.
We stayed 4 nights at the Park Plaza Victoria on our first visit to Amsterdam. Despite variable weather, we were sightseeing most of the time and did not spend a great deal of time in the hotel. When we got back to our room each day it had been cleaned efficiently - the cleaning staff were pleasant and obliging. The TV facility in the room was good. The buffet breakfast was of a good standard with plenty of choice, but it was sometimes difficult to catch the eye of a member of staff to bring a cup of tea or coffee, even though, as advised, we avoided the busiest time. Jugs of coffee/ pots of tea would have been better. We had one evening meal in the hotel Brasserie, which was in the modern style and served in a pleasant atmosphere overlooking the busy street scene. The hotel bar was a pleasant place for a night-cap. Reception staff were very friendly and helpful, and contributed to our positive feeling about Amsterdam.
Comment from Hotel Management
May 30, 2017 by Social Media Coordinator, Hotel Management
Dear Retires couple, Thank you for sharing your experiences regarding your most recent stay in our hotel. It is a pleasure to receive both your positive feedback as well as your improvement points which will be shared within our teams to maintain and improve our services and standards. For future references, I do kindly advise you to always inform us if your room is not as expected. We are happy to move you to a different room, if available. Hopefully we may welcome you again during a future visit to Amsterdam. Warm regards, Marieke
5 out of 5
Recommended
for Everyone
by A verified traveler from SIN

Convenient and lovely hotel

Posted May 21, 2017
As with hotels in older buildings, each room is slightly different. Was upgraded to an executive room in the Victoria wing, probably one of the best as I got wonderful views of Amsterdam through the room. Room size was great as are the rooms of my colleagues who stayed in the superior rooms. Friendly service by staff all round. Breakfast was the same every morning, but plentiful options to choose from. Location is perfect for exploring Amsterdam. Would certainly stay here again!
Comment from Hotel Management
May 30, 2017 by Social Media Coordinator, Hotel Management
Dear Aristelle, Thank you for your wonderful feedback and 5/5 star rating. It is a delight to read your comments, which I have shared among our teams, and is highly appreciated. It would be a great pleasure to welcome you again during a future visit to Amsterdam. Hospitably Yours, Marieke
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Posted May 20, 2017
Pros: Everything is great
Excellent location, clean , great staff always helpful ,only issue was no water due to a burst pipe in the area , although inconvenient not the hotels fault , other than that great stay
Comment from Hotel Management
May 20, 2017 by Social Media Coordinator , Hotel Management
Dear Allan, Thank you for this great review! The nice comments about our location, cleanliness, helpful staff are highly appreciated. Thank you very much for your understanding regarding the water pipe burst. It would be wonderful if we may welcome you again when you are in town. Sincerely, Marieke
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely staff great location rooms a bit out dated

Posted May 10, 2017
Staff made a lot of effort to meet our needs and upgraded us to urban room free of charge. Great stay
Comment from Hotel Management
May 11, 2017 by Social Media Coordinator , Hotel Management
Dear Valued Guest, Thank you for sharing your experience with us. We are happy that you enjoyed you stay with us, - We always try to maximize the experience for every guest and therefore it means a lot to us to hear that you’ve enjoyed it. The next time you’re in town, we would be delighted to welcome you back. Sincerely, Marieke